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“In need of an upgrade and better management”

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Westin Grand Vancouver
Ranked #30 of 89 Hotels in Vancouver
Certificate of Excellence
Tanya0810
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“In need of an upgrade and better management”
Reviewed 22 April 2012

The location is excellent; on Robson and in walking distance to shopping, the harbor, stadium and restaurants. Service was great; staff is friendly and helpful especially Lisa, the concierge. My only issue with her was her recommendations were not up to my standards but that could be a reflection of the hotel's standards and not her. Once we told her which restaurants we wanted reservations for, she was extremely resourceful in getting us to them.
The bed is extremely comfortable but the rest of the room looks dated.
The lobby bar and lounge is too small... We tried to get in at 6 pm and was already full... They have no restaurant in the premises so we couldn't have breakfast in the hotel.
Overall, the was an OK stay. We should have stayed at the Westin Harbour down by the water.

  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank Tanya0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at Westin Grand Vancouver, responded to this review, 23 April 2012
Dear Tanya0810,

Thank you very much for staying with us and sharing your review. We are thrilled to see your positive comments and appreciate the constructive feedback as well. Our restaurant, Hidden Tasting Bar & Social Lounge, is full service and does offer breakfast, lunch and dinner. We understand that it can get busy though, so on your next stay, Lisa would be delighted to assist you with making your reservations in advance. Another option is to take advantage of our in-room dining menu. We hope we can welcome you back on your next trip to Vancouver and look forward to showing off the upgrades we are making to our guest rooms later this year!

Stay well,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (409)
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English first
Calgary
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 April 2012

Checked into the hotel fine...who knew when the hotel staff came to my room to deliver a thank you gift for bringing 85 people to the city of Vancouver they would STEAL my laptop and SLR camera.....My room was rifled through and stolen from 2 different bags....who do they think is responsible...the guest of course....the night mgr Danielle won't check the security camera cause she is too busy...I guess she is okay with a thief working here....haven't even slept here yet....

  • Stayed April 2012, travelled on business
    • Service
Helpful?
6 Thank Wanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at Westin Grand Vancouver, responded to this review, 20 April 2012
Dear Wanda,

Thank you once again for bringing this to our attention and for your continued patience and understanding while we work with you to resolve this incident. We take the safety and security of our guests very seriously and we apologize that you were made to feel that your incident was not a high priority by our team. We are committed to working closely with you and the Vancouver Police Department to reach a resolution.

Kind Regards,
Eric Eikeland
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valsolda, Italy
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 April 2012

This is probably my 5th stay at the Westin Grand (having tried several others in between) and I am moved to write as this is a hotel/residence that has really 'come of age'.

I first stayed in about 1998 (probably a year or so after it opened) and this end of Robson Street felt a 'little out of it'. In the intervening 14 or so years Yaletown has come of age and the hotel is very much in the heart of it.

Designed in the shape of a Grand Piano (hence the name) it has about 30 floors and almost all suite style accommodation. Each suite or studio is well equipped with a moreoless full kitchen and all of the usual Westin goodies (Heavenly bed, Heavenly shower etc).

The 'Hidden' bar & lounge on the lobby level serves breakfast buffet, lunch and light dinner with an imaginative menu and good service. After a long flight from London a simple plate of fresh asparagus with grilled chicken and a glass of pinot blanc is a perfect dish to combat jet-lag. The 'super-foods' buffet breakfast is packed full of fruit, berrys, smoked salmon and other goodies to set you up for the day.

Only gripe are the elevators which can be a little slow when the hotel is busy but all in all a great base for business or pleasure

Room Tip: The corner one bedroom suites deluxe '00' rooms have a great view over Canada Place to the m...
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank kenmaestro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle, wa
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 April 2012

We stayed here when going to see Gonzaga vs Hawaii basketball at Rogers Arena. Nice, clean, central. Right on Robson street for those that love to shop/dine. Big comfy beds and extremely clean bathrooms. Nice outdoor heated pool. Great for business trips, a little spendy for family outings. Parking is going to cost also. Front desk staff is truly professional, even let us check in 2 hours early.

  • Stayed November 2011, travelled with family
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Helpful?
Thank postaltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA State
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 April 2012

Vancouver can be an expensive city, especially given the strong Canadian dollar. However, one way to save while still staying in a beautiful hotel is to get some groceries and prepare some of your own meals.

This is all found in the Westin Grand, which, I think is an all-suite hotel...very unusual for a Westin. Also unusual is the floor plan of the hotel. Each floor is shaped like the outline of a grand piano. So, each suite is really a bit different from the others. However, I think all include a small kitchenette (including dishwasher, dishes, cutlery, etc.).

And, since downtown Vancouver is a place where people live/work 24 hours, just down the block is a grocery with most of what you might need. I still highly recommend sampling some of the great restaurants in Vancouver, but you can balance a fancy meal with something casual at lunch or breakfast.

As usual, I could go on about how terrific and welcoming many people in Vancouver are (they did host the Olympics a couple of years ago) and how wonderfully diverse the city is, but for the Westin Grand the key remains the people.

I was fortunate enough to have Gina greet me at the front desk. She is friendly, intelligent and a good source of helpful information. Even the valet at the small motor court downstairs was on top of his game, while being very efficient.

The hotel is a few blocks to several attractions and across the street from the architecturally unique library and a TransLink stop, from where you can easily reach many other parts of the city.

Especially if you are a Starwood Preferred Guest visiting Vancouver, I would highly recommend the Westin Grand as your first choice in Starwood hotels.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
2 Thank ActiveTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at Westin Grand Vancouver, responded to this review, 10 April 2012
Dear ActiveTraveler1,

We truly appreciate you taking the time to share such a detailed and glowing review! We're so glad our all-suite setup is a perfect fit for your trips to Vancouver. We look forward to sharing your comments with Gina and the team, and hope we have the opportunity to wow you again on your next stay!

Stay well,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tempe, Arizona
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 April 2012

Looking to find the perfect weekend get away. The Westin Grand in Vancouver B.C. is a great place to stay.
Excellent staff, very friendly with an eagerness to serve that adds to the experience.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2012

Amazing service, beautiful clean rooms and ours even had an incredible water view.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank canadiantraveller678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin Grand Vancouver

Property: Westin Grand Vancouver
Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Grand Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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