Hated our 2 day stay. Our floor stank of marijuana both nights and when we complained the second night we were told we weren't the first to complain, that the housekeeping should have noticed and told front desk (sure blame the housekeeper when the idiots were bound to have do not disturb on the door), and that they couldn't do anything about it. It was sickening and smelt in the lifts, hall and also our room. Especially bad when you are travelling with a small child. They also don't have cots or cribs for small children - they said they weren't in use already, there literally weren't any. Don't go here if you are travelling with a small child as ours ended up on the floor on pillows - lucky he is 2 and not 6 to 12 months!
The neighbourhood is not great either - lots of rough looking people around and saw several using the garden out front for toileting.
All in all gross. Friends nearby recommended Richmond area for next visit as it is affordable but easy to get to downtown via sky train. Just go anywhere but here. Manager said when I checked out he had only just been told about it because I had phoned best western central number to complain. I told him to read his own communication diary as it was already 10 am but was in there the day before. He then blamed night staff for not telling him! I would have thought breech of smoking policy (fire hazard) and especially with illegal substances, with multiple complaints would have been reported to management on the day! Useless place. Has put me off best western totally.
- Official Description (provided by the hotel):
- ***PLEASE BE ADVISED THE LOT TO THE IMMEDIATE SOUTH OF THE HOTEL IS CURRENTLY UNDER CONSTRUCTION*** We expect disruptions during the day time through out the excavation period. Thank you, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel ... more less
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- Also Known As:
- Best Western Vancouver
- Vancouver Best Western