As Lifetime Platinum Premier Members; we spend over 100 nights per year at Marriott properties and generally dine and enjoy cocktails on property.
The Staff upon check in was professional and hospitable. The rooms are meticulous and comfortable with a spectacular view. We are on the 29th floor with a view of the harbor. The location is perfect.
We went to the bar at the Showcase Lounge this evening after dinner for a cocktail and sat in an empty bar 15 minutes and during this time the bartender did not acknowledge us or service us but spent his time talking with a customer and showing her pictures from his phone.
We were so disappointed; we walked out; brought our business elsewhere and identified this experience to the Manager; Gregory. There was no excuse for this failure in service as the bar was quiet. Including us; there were 4 other customers.
I would like to thank Malia the Concierge and Ivan the Bellman for their outstanding, passionate and professional service.
Bruce and Sharon Weir
Platinum Premier # 150263119More
- Free Wifi
- Free Parking