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“Stay at the Delta hotel before and after a cruise”

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Delta Hotels Vancouver Downtown Suites
Ranked #25 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 2 November 2017

The hotel is very well located close to Canada Place, where the cruise ships an be boarded. The rooms are suites and beautiful. The decor is very modern and the two flat panel TV are big and have many channel choice, both American and Canadian.
Staff is extremely helpful.
Walking distance of a lot of the downtown.
Many restaurant options.
2 minutes walk form Gastown.

Room Tip: Higher floor, better view of downtown
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank fonfon2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 October 2017

My Hubby is not easily impressed, but when we got up to the room and he opened the door he was like oh my gosh, he went to the room next door where our son was staying because he wanted to show him our awesome room, He had no idea that son's room was just as nice.
Check in was super easy. We had just got off a cruise and had our bags (backpack only) with us. It was before 11:00 AM and our room was not ready yet, but the ? manager went ahead and checked us in and took our bags so that we could go explore the city. He texted us promptly when both rooms were ready. Still before actual check in time. We got rooms I believe on the 9th floor. Ours was a corner room and son's was the next room to the right. Out our windows was a view of the Vancouver Lookout. If you looked carefully between the Lookout on the left and the building on the right, you did have an ocean view. If you have ever been to the Space Needle in Seattle, this is Vancouver's version. We did not visit the Lookout as it was $17.50 CA and I didn't really feel it would be worth it, but I did watch the two elevators go up and down the outside of the building wondering what it was all night until I asked the next day.
The hotel is really pretty. There were several places to sit and hang out. The hotel offers room service for a fee of course. What I liked is that you needed to use your room key both to get into elevator, and to get to your room. the beds were super comfy and I did not hear a peep from the hallway the entire stay. The rooms were all suite style with a couch that is also a bed and a tv in one room and bed with another tv in the other room. New and modern furnishings. Great bathroom. Offers room service for a fee. I believe they have restaurant, but did not try. No free breakfast, but did have coffee maker.

Every employee that I encountered was exceptional. One in particular Rachel, guest service agent went beyond my expectations. She was very helpful and friendly. When asking her where we should go for dinner and if there were a pharmacy near by, she gave us great directions." A pharmacy is close by. Just across the street, down the pink alley, but it's a safe alley, don't worry." The pharmacy was exactly where she said it was. As for recommendations on where to eat, she gave us several that were just maybe a ten minute walk in the downtown area.

We ended up eating at Nuba. We had never had Lebanese food before, so we didn't know what to expect. It was surprisingly good. Walking around downtown, even after dark, we never felt unsafe. No one bothered us and people were very friendly there in Vancouver. For dessert we wanted cheesecake. I remembered seeing a place that said they had Vancouver's best cheesecake. It was really just a hole in the wall and a coffee joint at that, but they had really good cheesecake. Trees Organic Coffee, just around the corner from the hotel.
Not often do I stop and take a manager aside, but I had to tell the manager of this Delta Suite Hotel what a great employee they had in Rachel and to hang onto her! If we come back to Vancouver, possibly for a cruise in the near future, we will most definatley stay here at the Delta Vancouver Downtown Suites and look for Rachel.

Room Tip: view of the lookout and possibly the ocean
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  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank familyoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlynn S, Front Office Manager at Delta Hotels Vancouver Downtown Suites, responded to this reviewResponded 2 November 2017

Dear familyoutdoors,

Thank you for your absolutely lovely review!
I was so pleased to read that you loved and enjoyed our newly renovated suites but more so that you had an exceptional time in our beautiful city.

Thank you for your kind comments about Rachel. I was sure to share them with her and our entire team. You are 100% correct, we are VERY lucky to have her!

I hope you visit us again the next time your travels bring you back to Vancouver.

Warm Regards,
Caitlynn

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Reviewed 25 October 2017 via mobile

After a few problems sorted quickly by Manager enjoyed our stay here. Rooms have everything you need, good housekeeping, clean and updated rooms. Staff very helpful especially Alison at the front desk. Restaurant on site good. Good location edge of gas town so everything within walking distance. Would recommend based on our experience.

Stayed: October 2017, travelled as a couple
1  Thank HONESTREVIEWER6968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad L, Guest Relations Manager at Delta Hotels Vancouver Downtown Suites, responded to this reviewResponded 26 October 2017

We are very lucky to have Alison as part of our team, she is great at making connections with our guests. We're glad whatever issue you experienced was quickly resolved and that you enjoyed your overall stay. We look forward to welcoming you back to our property soon.

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Reviewed 21 October 2017

This is our 3rd visit to this hotel and it wont be our last. Great location, 5 minutes walk to Canada Place, Gastown and Pacific Mall. Rooms have all been renovated with a new modern decor that looks great. Rooms are quiet and well appointed. We had breakfast each morning in the hotel and the meals were very nice and service was good. Staff are friendly and helpful.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank tourleaderAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad L, Guest Relations Manager at Delta Hotels Vancouver Downtown Suites, responded to this reviewResponded 23 October 2017

Your continued loyalty is very much appreciated. We glad to hear that you like the newly renovated rooms and that your found our staff to be friendly and helpful. We look forward to welcoming you back again.

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Reviewed 20 October 2017

Checking in mid-day, the front desk looked for the best room available for me. I had requested a high level room n hopes of getting a nice view. I was surprised that the corner room on 22nd floor overlooked a parking lot, but a glimpse of the water was possible. The service desk was always availalbe to assist me with tourist type questions and tour reservations. The suites are quite spacious and nicely designed. The breakfast and happy hour locations and staff are some of the best. Extras a safe in the closet and an umbrella by the front door,

Room Tip: Ask about being green......
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank HomeSweetOmaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad L, Guest Relations Manager at Delta Hotels Vancouver Downtown Suites, responded to this reviewResponded 21 October 2017

It's great to know that you enjoyed your stay with us and that we were able to accommodate your request for a higher floor. We're glad that you enjoyed all of your interactions with our staff and we look forward to welcoming you back to our property in the near future.

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A TripAdvisor Member
4
Reviewed 20 October 2017 via mobile

Weekend away with my mom and stayed @ The Delta Hotels by Marriott in Vancouver. Room renovations are modern, rooms are big! Staff was helpful, Dan, the bellman was helpful and friendly. Location of hotel was great, close to all attractions including Robson Street. Renovations are currently taking place at hotels restaurant.

Stayed: October 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad L, Guest Relations Manager at Delta Hotels Vancouver Downtown Suites, responded to this reviewResponded 21 October 2017

We're happy that you had a nice weekend away with your mom and that you enjoyed you r stay in our newly renovated rooms. We will share your comments about Dan with our entire team and we look forward to welcoming you back to our property in the near future.

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Reviewed 19 October 2017 via mobile

As usual Marriott offers awesome service and rooms. I was welcomed well and felt very valued as a customer. Rooms are large clean and offers comfort as home away from home.
Unfortunately the restaurant for breakfast does not stand to same. Slow, careless, wrong orders and so on.
I will ignore it but management has to deal with it.

Stayed: October 2017, travelled on business
1  Thank Me M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah A, Room Operations Supervisor at Delta Hotels Vancouver Downtown Suites, responded to this reviewResponded 20 October 2017

Dear Me M,

It is such a pleasure to hear that you had such a great overall stay with us and was able to feel at home - away from home. I was disappointed however to hear about your experience at Manhattan's for breakfast as based on your description, it is definitely not what we pride ourselves on. Your comments have been shared with our Food and Beverage Teams. Thank you for bringing this to our attention so that we may continue to improve ourselves. We look forward to welcoming you back whenever your travels bring you to Vancouver and to deliver a much more memorable dining experience.

Regards,
Sarah

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Additional Information about Delta Hotels Vancouver Downtown Suites

Address: 550 West Hastings Street, Vancouver, British Columbia V6B 1L6, Canada (Formerly Delta Hotels by Marriott Vancouver Downtown Suites)
Phone Number:
Region: Canada > British Columbia > Vancouver > Gastown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Luxury Hotel in Vancouver
#22 Romantic Hotel in Vancouver
#26 Family Hotel in Vancouver
#28 Business Hotel in Vancouver
Price Range: $207 - $742 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Hotels Vancouver Downtown Suites 4*
Number of rooms: 225
Official Description (provided by the hotel):
Delta Hotels by Marriott Vancouver Downtown Suites is an all-suite hotel situated in the heart of downtown Vancouver, Canada and within a block of the Canada Line rail system. Our Vancouver hotel's location is within walking distance to many local attractions including Stanley Park, art galleries, theatres and Rogers Arena and BC Place Stadium. The hotel is within minutes of the Vancouver Convention Centre, the city's central business district and government offices. Enjoy shopping the Granville Street mall, Robson Street and take in the vibrant dining scene and nightlife of Gastown and Yaletown. ... more   less 
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Also Known As:
Delta Vancouver Hotel Vancouver
Delta Vancouver Suites Hotel
Delta Hotel Vancouver

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