This Holiday Inn was very clean and staff were very nice. The room was nice and the bed was very comfortable as I have back issues.
Included with the room was a full breakfast which was very good.
We were on the 15th floor with nice views of the water.
Would definately stay here again.More
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We've stayed at other Holiday Inn hotels over the years and expected the same standard of accommodation. This hotel does not meet those expectations.
The whole building appears to be in desperate need of updating. It is extremely old fashioned, dark and depressing. There is no room service, the decor throughout is in shades of mud or moss, the ancient ac unit was noisy and inefficient. Our room had one small window that opened - no more than 6 ins - so we had very little fresh air.
There were few of the hotel services that one might expect.
On the plus side, the room had a fridge, an ironing board and iron, and a hairdryer.
One of the first things we found was a laminated card with a warning on it, suggesting the hotel has significant security issues (see photo).
Unfortunately, due to circumstances beyond our control, we had to stay longer than intended, which made life quite difficult. We did receive limited help, however calls to the front desk yielded responses that varied enormously - sometimes good, often mystifying or just unhelpful.
The dining area was tired and dark. Breakfast was basic and old fashioned in its presentation. Restaurant staff seemed friendly and did their best to assist as far as they could.
If your stay here is for one or two nights, the hotel is likely to be tolerable.
If you are stuck there any longer, for any reason, brace yourself for a dismal experience.
Dear DianaD-UK,
Greetings from the Holiday Inn Vancouver-Centre.
Thank you for taking your time providing us feedback on your recent visit. We are sorry for the inconvenience. The guest safety tip that we have in the guest room is recommended by BC Hotel Association and required by IHG.
We are sorry that our staff were doing the best they can to accommodate your unexpected extension especially when the hotel is sold out, and we were limited on what we could help due to health related reason. We are sorry for the inconvenience.
Best regards,
Danny Huang
Guest Services Manager
The wedding rate my brother got from this Holiday Inn was $246.99 a night. We were not charged that. Parking was reasonable at $23 a day but my parents are wondering why we were charged over the wedding rate my brother and sister in law were told. We would like an explanation on why we were quoted 3 1 night rates that were higher than the $246.99 they were told.
1st night was $302 plus parking and a hotel tax charge. Our total was $1,034.99 for 3 nights. There was 3 1 night charges . The 2nd and 3rd night were lower than the 1st. It was 294 and 285. The 1st night including hotel tax and parking was around $350. We want an explanation why we were charged higher rates on all 3 nights. Front desk staff says it was a long weekend wedding rate.
We were there from May 20-23 to attend a family wedding. My parents did like the room that we got (713) and the pool/fitness center on the 5th floor.
Because of being overcharged we will not return and stay with my brother and sister in law at their apartment.
Bryce Goossen
Dear Bryce G,
Greetings from the Holiday Inn Vancouver-Centre.
Thank you for choosing to stay with us and thank you for your comments. Please kindly note that rate does fluctuate daily and wedding special is a discounted rate off our regular best flexible rate and it is based on availability. According to our record the confirmation letter you received after booking does match the rate we have in the system, which our front desk agent did explain during check in. We are sorry for the confusion.
Best regards,
Danny Huang
Guest Services Manager
Stayed for two nights. Immediately asked for someone to come fix the a/c that was barely blowing out any cool air. They brought us a fan and told us there were no mechanics at night. Next day mechanic came and 'fixed' it by bring two more fans -- now we have three. We were told that the a/c cuts off if you aren't moving around in the room, not a very good system since tourists are busy out and about during the day and hoping sleeping peacefully at night. The front desk didn't seem to concerned because they too required fans blowing on them to stay cool.
Dear Iva V,
Greetings from the Holiday Inn Vancouver-Centre.
Thank you for taking your time providing us feedback on the recent visit. We are very sorry to hear what happen during your stay. However, we are unable locate your stay information and we do not seem to be able to track a service request that has 2 extra fans added to a guest room. Our standard procedure would be offer guest a room move if no maintenance staff is available. If the AC unit in the guest room is not functioning correctly, our maintenance staff would replace with another unit the next day.
Please kindly let us know your stay details so we can certainly look into the issue. Once again, we are sorry for the inconvenience.
Best regards,
Danny Huang
Guest Services Manager
It is an older hotel in dire need of updates, including working sockets. The shower had decent water pressure, wifi was spotty. Pillows and bed were comfortable, a/c was ok but noisy. Nothing to see at this location but easy enough to get an Uber into downtown Van.
We had the buffet breakfast which was not a huge selection but fruit was tasty, eggs and bacon and porridge were all enjoyed. They did not keep the scrambled eggs full though and I had some last bits of it. Staff were pleasant and helpful.
Dear mummy75,
Greetings from the Holiday Inn Vancouver-Centre.
Thank you for choosing to stay with us and thank you for taking your time providing us valuable feedback on your recent visit. We will certainly share your comments with respective departments to review.
Please do not hesitate to let us know if there is anything else we can assist you with in the future.
Best regards,
Danny Huang
Guest Services Manager
unexpectedly got my period in the middle of the night, couple of drops of blood on the sheet at most and they took 100$ from the security deposit for the sheet. the (male) manager was smirking the whole time explaining it and not giving me a chance to explain myself. the rest of the staff was awesome but that totally put a damper on the experience
Dear lsA6569CC,
Greetings from the Holiday Inn Vancouver-Centre.
Thank you for taking your time to share you experience with us. We are sorry to hear about the incident. Although it is not intentional, we would still need to replace those items. Unfortunately, due to increasing number of incidents recently, together with higher prices and supply chain issues, we are unable to waive the replacement fee charged. We have also review the camera footage, the manager you spoke with was wearing a face mask at all times, it is impossible to see his facial expression at any angle.
Best regards,
Danny Huang
Guest Services Manager
