We live in this city and enjoy Granville Island. When a fire forced us out of our home, I called the Granville Island Hotel and asked their rate for one night. It was evening and the fellow at the desk said he "could do $149". We took the room, and the next morning I called down to the desk and asked if we could stay in this room another night at the same rate. The answer was yes. When we checked out we signed the credit card bill and were off. However, when we got home,I looked at the bill and realized we were overcharged. $169 and $179. I called to straighten this out and spoke to Kim, the manager on duty. We went back and forth for a while, but I gave in when she told me "Impossible. We have no rate ever of $149". I swallowed the new rate and felt she thought I was trying to pull a fast one. I was so upset with the fire, maybe I had made the mistake.
We could still not return to our home and since the location was best for us, we called to book in for a few more nights. The woman at the desk easily offered a room for $149 the first night, and a bit higher subsequent nights. I took this but had her email the confirmation this time.
My mind was on dealing with the restoration of our home , not the rate of this hotel, so I let this go at the time. When I received an email asking me to write a review for Trip Advisor, I phoned the gal and told her why I was unhappy before i wrote this. Christine sympathized but did not adjust the rate. She said she would send us a free dinner coupon to make up for our troubles. I declined, saying that was not the reason I had phoned. She insisted she attempt to make it up to us. Never received the dinner coupon!
Had this not happened, my review would say nice hotel, but beware there are huge differences in the rooms here. There are some that look down on huge vats, which I gather produce beer, and the hum of these kept me up all one night. One night our room was spacious, another room was quite cramped. If you must book here, get your rate emailed to you to ensure you check out with the same rate. There are too many wonderful hotels in Vancouver to choose this one.
- Official Description (provided by the hotel):
- The Granville Island Hotel, a boutique hotel, offers a one-of-a kind experience. With welcoming staff to greet, a restaurant and lounge to entice, and a luxurious room to make you feel at home, the Granville Island Hotel is Vancouver’s best kept secret. With endless opportunities to dabble in local art & cuisine at the famous Public Market or to explore Vancouver by bike or kayak, the Granville Island Hotel offers something for everyone. Located just minutes from the village, the Granville Island hotel is the perfect get-a-way spot for couples looking for a quiet alternative to staying downtown. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TravelClick, Hotels.com, Priceline, Travelocity.ca, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Granville Island Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Granville Island
- Granville Island Vancouver