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All reviews full kitchen stanley park katherine hepburn west end living room robson streets dining table within walking distance few blocks penthouse suite underground parking excellent location restaurants and shopping lots of restaurants visiting vancouver downtown unit
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Reviewed October 4, 2022

Excellent location and great management team, but our stay was not very relaxing because we had mice in our unit. We saw a mouse on three different occasions so we were pretty unnerved.

The management had already moved us once (because the original unit we were assigned had a really awful smell). One of the managers (Kent) moved us to an upgraded unit, and it was great. Until we saw a mouse on our first night. Kent came back afterhours and put mouse traps throughout the unit. The mice did not fall for it.

The next day we saw mice droppings in the living room, kitchen, and dining room (photos attached). We spoke with the other manager, Tag, who was also very helpful. He did explain that mice is sometimes to be expected since it is a metropolitan city, and he vacuumed the unit for us, and provided sheets so we can cover the furniture and sit on the couch. Basically, the management team did everything in their power to help, but of course, there’s not much they can do about the mice in the walls of the building.

We were offered to look at another unit should we want to move. We looked and saw a mousetrap under the couch of that unit, so we figured, what’s the point of packing up and moving again, if the mice was everywhere?

We decided to make the best of it. We bought some suggested repellents (peppermint oil, dryer sheets, and cayenne pepper), and placed them all over. We also had to wash the dishes before each use because we don’t know if any of the little buggers crawled on them. It was pretty hard to just take off your shoes and kick back, I didn't even want to think of anything running around me while I slept.

Anyway, as previously stated, the location is excellent. We felt safe walking at night. There were lots of local restaurants and shops within walking distance, and the park is pretty much at your backyard.

Would I stay at Rosellen Suites again? Maybe. If I can bring cats.

Date of stay: September 2022
    • Location
    • Cleanliness
    • Service
1  Thank dabugs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rosellen Family, General Manager at Rosellen Suites At Stanley Park, responded to this reviewResponded December 10, 2022

Thank you and we do have pet control visit our property on monthly base. We will let our expert know and to make sure under control.

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Reviewed August 27, 2022

We (a couple) stayed on 3 separate occasions this year for 2 days, 5 days and 7 days in a one bedroom suite. Each stay was terrific.
- Although the suites are dated, the bed on each occasion was comfortable. On the first stay (luckily the 2 night one) the TV was faulty .
- The suites are very spacious, clean and for the two longer stays were serviced each 2 or 3 days. All facilities were good.
- Free laundry service in the basement is excellent.
- Ideally situated in the very popular West End of Vancouver, close to Stanley Park, close to restaurants and shopping and ideally situated to walk all around Vancouver.
- For us, value for money was excellent.
- We plan to stay here again next year for about the same period.
Thank you Rosellen Suites... Phil and Michele Brisbane Australia

Date of stay: April 2022
    • Location
    • Cleanliness
    • Service
Thank stubb6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rosellen Family, General Manager at Rosellen Suites At Stanley Park, responded to this reviewResponded December 10, 2022

Thank you for sharing your stay, we are looking forward to see you soon.

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Reviewed July 17, 2022

Almost all, if not everything they say about themselves, was misleading. ‘Quiet’ place - the garbage collection in the morning sounded like a building demolition - we jumped up to look through the window ti see what’s the shattering noise… And talking about dated - it smelled death … Please check out the photos. We couldn’t believe people can leave good reviews for such a dump. The only, and indeed the only, good point was it’s size. And all that for 400 CAD a night.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank Jon98765
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rosellen Family, General Manager at Rosellen Suites At Stanley Park, responded to this reviewResponded December 10, 2022

Thank you and we are so sorry that our property if not what you expected. and we are surrounding by local neighborhood and close to Stanley Park. and try to keep city clean, city of vancouver do pick up trash twice a week. and thank you for understanding. if we can do anything in the future, please do not hesitate to let us know.

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Reviewed July 9, 2022

I stayed here for a couple of nights with my dog. We had such a wonderful, peaceful stay! This place is older, but very clean and comfortable. My apartment was WAY too big for just one person - bedroom, living room, kitchen and bath. LOTS of space! Everything worked well. The bed was comfortable. Wifi was good. I loved the "old school" charm of the old elevators. (My dog didn't like them, though.) The neighborhood was safe and lovely to walk around. This place is about half a block from Stanley Park, which was terrific with my dog in tow. There are lots of restaurants, and shopping, within a few blocks. I was able to park my car and never use it during my stay. The parking garage is VERY tight. If you have a big car or truck, you probably won't fit. Staff were very kind. I look forward to returning!

Date of stay: June 2022
    • Value
    • Location
    • Service
Thank Wildwoodatheart
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rosellen Family, General Manager at Rosellen Suites At Stanley Park, responded to this reviewResponded December 10, 2022

Thank you and we are looking to serving you again.

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Reviewed April 21, 2022

It is older but very well kept. We found it comfortable, clean and quiet. I would recommend this hotel if you want a quiet restful night. Very different from other hotels we have stayed at in Vancouver in a good way. The customer service was excellent.

Date of stay: April 2022
    • Value
    • Rooms
    • Service
Thank elainebZ3612WS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rosellen Family, General Manager at Rosellen Suites At Stanley Park, responded to this reviewResponded December 10, 2022

Thank you for sharing and we looking forward to see you soon.

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