Reserve now, pay at stay
- Free Wifi
- Room service
Had stayed here a couple of times in the past and was fine and convenient to medical visit, but had south facing rooms both times. Had requested same on making booking this time, but on checking in yesterday told only room available was facing busy W. Broadway side - but was told “it’s on 6th floor , so wouldn’t have much street traffic noise”. Very noisy all night with traffic, didn’t sleep at all. Have old single pane windows/sliding door, so no noise reduction. Requested this morning to move to south side, but disinterested desk clerk told me they couldn’t help me, they were all booked on the south side.
I’ve stayed in lots of Vancouver hotels for work and vacation visits, on busy downtown streets, and this hotel has the worst /nil soundproofing on rooms - don’t stay here, as they don’t seem able to follow through on ensuring the quieter side even when requested/assured, and seem uninterested in helping.
I got the impression from the clerk that this is a complaint they get everyday, and they can do nothing to help.
My recommendation is to Find a better hotel with at least some noise reduction, and that has more interest in their customers. There are others nearby on W. Broadway that are still near to VGH and medical appointments.
Please accept my apologies. I'm sorry that you felt the staff were disinterested in your concerns, that is certainly not what we expect to hear from our guests. We do have some guests who prefer the back side of the hotel because noise is an issue for them, we also have guests who are equally concerned that they get a view room. We run full occupancy much of the time and there is not always the possibility of providing a different room type. Unfortunately I don't have your name so I can't look into how your booking was made or by whom. It's important at the time of booking to make sure the room type available is what you prefer as we can't guarantee that we will be able to change it later. I'm very sorry that this had such a negative impact on your stay.