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Reviewed August 5, 2018

We enjoyed our one night stay at this well-maintained, well located and trendy hotel in the Yaletown area of Vancouver. Beautiful bar and restaurant and rooms are well designed and thought out. Excellent staff, comfortable beds and valet parking is a plus.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SAM849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 3, 2018

Perfect location in Yaletown. For what I paid though a pool would have been nice as I had children with me. Great spot though for visiting Vancouver as a couple but would stay elsewhere with kids. Rooms were very nice although not too spacious.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 3, 2018

We stayed four nights in beautiful Vancouver and loved this hotel. the location is ideal - across the street from the sky train and two blocks up from the waterfront where you can take the aqua bus. the staff is super friendly and helpful, engaging. we got to reserve bicycles and got a sweet turn down service at night. the bartender and my guy bonded, a great experience he had! the room was spacious enough, with good wifi connection and an ipad for the room. location, staff, amenities, opus had it all. will definitely want to stay here again!

Room tip: we had a room with a view to a courtyard with a beautiful tree...
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank WeiCubed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPUSHotel, General Manager at OPUS Hotel, responded to this reviewResponded August 9, 2018

Dear WeiCubed,

Thank you for taking the time to detail your feedback to us. It truly sounded like you enjoyed your time in Vancouver, and specifically your stay at OPUS! We were delighted to read the various reasons why you loved your experience with us, and were especially pleased to hear how you felt that the staff was "friendly" and "helpful"!

We very much appreciate your kind words of support, and will look forward to the next occasion to welcome you both back to the hotel.

Sincerely,
Nicholas Gandossi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 2, 2018 via mobile

If you are looking for a unique hotel who’s staff will go above and beyond to make sure you have the best experience then look no further then The Opus hotel.

On our trip we stayed at The Opus twice, each time we checked in or even interacted with the staff they could not of been more helpful.

The first day we checked in we happened to mention that we had gotten engaged the day before (because you want to tell everyone when it happens) and they congratulated us and upgraded our room to a corner suite!
As they knew it was my birthday whilst staying there a delicious piece of cake was sent up to our room.

Our whole stay that week was incredible, the staff were accommodating and helpful. When we were checking out we mentioned that we would be back in four days and they offered to look after some of our luggage which was a huge help.

On our second stay the next week we turned up to be told there had been a problem with a leak or something in our room. The person that told us apologised profusely and told us that they had booked us a lovely room at the Pan Pacific hotel downtown and would take us via town-car and pick us up in the morning. We didn’t mind at all as they were so lovely and apologised so much. Our room at the Pan Pacific was amazing, it was on the top floor with lovely views.

The next day we were picked up, on the way we mentioned we were going to cafe Medina so the person driving dropped us there and took our bags back to the hotel. On arrival we were offered a glass of bubbly as we were the day before (the best sparkling rose I have ever had) and again apologised to for the inconvenience. We had a bottle of delicious white wine and chocolate truffles sent to our room and some drinks vouchers to apologise again. We also had the cost of our first night refunded.

Other hotels need to learn from the Opus, they know customer service and how to make every customer feel special. We will definitely be staying here when we visit in October 2019.

Sorry for the long review, I just had so many good things to say about our stays.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank P429VYrebeccap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 1, 2018

We stayed here for a birthday trip and they gave us a complementary upgrade to a suite...beyond our expectations! Staying here was one of the top highlights of our trip. Convenient to the Sky train, in the heart of Yaletown, close to everything you need. Plus the staff is kind and responsive! We also stayed in other locations during our stay and will only stay here the next time we visit.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hannahmarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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