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A.E. Vancouver Private Tours & Charters Inc.
Open today: 12:00 a.m. - 11:59 p.m.
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Review Highlights
Best first look at the city of Vancouver

Alfred picked us up from the airport yesterday after we landed and collected our bags. Very nice... read more

Reviewed November 19, 2018
880JessicaS
via mobile
Really nice time in Vancouver

I spent the day with Matt and my parents. It was a great experience as we were able to spend time... read more

Reviewed September 28, 2018
wirawee
,
San Francisco, California
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Reviewed October 21, 2016

We were promised pictures of our trip taken by our escort never recieved . He promised to send them to us after the trip was over ...

Date of experience: August 2016
Review collected in partnership with this attraction
1  Thank Leopold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VancouverPrivateTour, Owner at A.E. Vancouver Private Tours & Charters Inc., responded to this reviewResponded November 22, 2016

Tuesday, November 22, 2016

Without Prejudice!

Dear Mr. Leopold M.,

I have waited this long to respond to allow ample time for your concern to be clarified via your Travel Agent (see below)...However, no response has been forthcoming so allow me to explain:

On July 27, 2016, my Co-Host, Matthew Paugh, who conducted the Excursion with you sent you an e-mail with the word "Testing" to see if your e-mail address was correct...He never heard back from you...We normally send out an e-mail like this to prevent pictures falling into the wrong hands...A simple security measure, if you wish...

Then your comment appeared on TripAdvisor after which I contacted your Travel Agent to accommodate your Request (as per below)...I wonder if it would have been more expedient for you to contact my Company directly as opposed to posting a comment on TripAdvisor...I say this because your Travel Agent informed me that you had told her how satisfied you were with both the Excursion and the Service Matthew provided...

Below is the sequence of events:

On Thursday, October 27, 2016, I sent the following information to your Travel Agent:
-E-mail from Matthew Paugh, July 27, 2016, to you showing the "testing" message
-The link by Matthew to allow you to recover all the promised pictures
-A request and a link for you to, possibly, remove your post

On Thursday, November 10, 2016, I sent a follow-up e-mail to your Travel Agent because I had not heard back from you or her...About 6 days a later I phoned her and she informed me that she had relayed all aforementioned information to you, however, she advised me that she had not heard back from you either...

Mr. Leopold M., I trust that this explanation suffices...Above all I hope that you have received your photos so that you can look back at some good memories...I think Matthew and my Company followed the right procedures and I am sorry that an unforeseen misunderstanding occurred...Perhaps, as I stated before, it would have been better to contact my Company directly so that your concern could have been addressed in a more expedient way...

Yours truly

Alfred Esmeijer (Host)


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Reviewed October 14, 2016

Amazing tour guide for 2 full days. Considerate knowledegable and wondeful young man. I have a disAbility and he was so kind.

Date of experience: May 2016
Review collected in partnership with this attraction
Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VancouverPrivateTour, Owner at A.E. Vancouver Private Tours & Charters Inc., responded to this reviewResponded October 17, 2016

Thank you...I am glad that you enjoyed your Excursions...Matthew, to whom you are referring, is one of the best in Vancouver and I am happy that he met your expectations...

Thank you again and I/we hope to see you again

Alfred Esmeijer (Host)

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Reviewed October 13, 2016

Excellent in all respects. The tour was specifically agreed to meet our wishes and we could not fault the service we received

Date of experience: August 2016
Review collected in partnership with this attraction
Thank robertwY2812WJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VancouverPrivateTour, Owner at A.E. Vancouver Private Tours & Charters Inc., responded to this reviewResponded October 17, 2016

Thank you very much for your kind words...I am happy that we could "meet your wishes"...We try our best to meet clients' requirements and to offer the best service possible...

Hope to see you back in Vancouver

Alfred Esmeijer (Host)

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Reviewed October 11, 2016

In every respect, this was an excellent tour. It was so easy to reserve. The guide arrived promptly at the airport to pick us up in a very comfortable van. He was very personable and knowledgeable and gave us a very interesting day-long tour. I highly recommend. Our tour was in July, 2015 but this date option was not allowed below!

Date of experience: July 2016
Review collected in partnership with this attraction
1  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VancouverPrivateTour, Owner at A.E. Vancouver Private Tours & Charters Inc., responded to this reviewResponded October 13, 2016

Thank you for taking the time to offer your kind words regarding the service you experienced a year ago...I am very humbled...I hope that my Company can be of service again in the near future...

Alfred Esmeijer (Host)

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Reviewed October 6, 2016

Absolutely the best tour we've ever experienced. Matthew was our guide, friendly and very well informed about all aspects of Vancouver. The tour was most informative and we were able to visit all areas on our agenda. The ability to have our own person to ask questions that interested us and Matt knew all areas well. I will always book a private tour where available, by the end of our four hours we had a new friend. I can't say enough about this nice young man. We learned about restaurants, shopping and more. This tour was nothing short of excellent.

Date of experience: September 2016
Review collected in partnership with this attraction
2  Thank carolrZ6962YN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VancouverPrivateTour, Owner at A.E. Vancouver Private Tours & Charters Inc., responded to this reviewResponded October 9, 2016

Thank you for your kind words...I am happy that Matthew was able to meet your expectations...He is one of the best in Vancouver...

We hope to meet you again in Vancouver

Alfred Esmeijer (Host)

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