We did use your booking network for 31 May 2104 for 4 nights at this address:
Fabulous View over False Creek, Vancouver
Apt 1606, 1128 Quebec Street
Vancouver, BC V6A 4E1
The accommodation was CAD$1200.00 fully paid for prior to arrival using PayPal and I have all the receipts to substantiate.
We arrived at the premises at 12 noon to be welcomed by James Dean’s housekeeper .
Well we appalled by the standard of property having spent many nights in Canada at hotels.
Here is a list of some of the issues:
• Dirty dishes in the sink
• Washing not dried but in the dryer
• Fridge full of the owners food except for one shelf
• All cupboard and drawer spaced filled with owners cloths
• Reading glasses on the bedside table
• Bathrooms were dirty
• Advertised as a 3 bedroom but not the case as the piano took one room
• In another room the double bed was jammed against the wall so you would have to climb over
• Bed linen looked dirty and old
• Beds not made properly
• One of the party suffers with dust allergies and had to walk out in the corridor
I was so embarrassed with our travelling companions that we immediately left the premises and owners housekeeper signed a document testifying to our action. We had to book into the hotel for 4 nights at our expense.
I wrote an email on 31 May to the owner but I did not receive a reply.
Can you please advise what steps we need to take to recoup the CAD$1200.00 as we do not want this issue getting nasty.
We have a rule that when we book accommodation we expect it to be of the same standard as we live in, this failed miserably.
I cannot find any method within Trip Advisor to registster a complaint or refund. Wasted CAD$1,200. Disgraceful.
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My family members and I thoroughly enjoyed our time in Vancouver and a big part of that was due to the wonderful accommodations we had. James' condo has such a spectacular view of False Creek and the surrounding area....day or night, it was amazing!! With 3 bedrooms and 2 full bathrooms, it was a perfect fit for my family members and I. We also loved the fact that the Sky Train was about a block away and so we could get around so easily without having to deal with traffic and unfamiliar streets. We loved our stay here and would definitely go back again!
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