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vish d
Sarnia, Canada

Great hotel

Review of Hotel BLU
5.0 of 5 bubblesReviewed Aug 25, 2023via mobile
Great location, nice room, friendly staff and great gym/pool/sauna. Plus, really appreciated the fact that we had free parking and also bicycle rental (paid 40 per night at another hotel downtown - which is honestly ridiculous - and not classy to have your guests pay for parking - so really appreciated this from Blu).
Date of stay: August 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this review
Responded Aug 26, 2023
Dear vish d,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your positive experience with us.

I am delighted to hear of your great stay with us. From the friendly service you received, exploring the City on our complimentary guest bicycles and enjoying our thoughtful hotel amenities, I am delighted you were able to experience our best. Our team is committed to guest satisfaction and am happy that we were able to exceed your expectations in all areas of your experience. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews loft room great location bc place hot tub and sauna nespresso machine rogers arena within walking distance downtown vancouver robson street rain shower front desk staff excellent hotel comfortable beds lots of restaurants would highly recommend this hotel would definitely stay here again valet parking
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Reviewed August 16, 2023

Excellent location. Short walk to Yaletown where all the good restaurants are. Staff were extremely courteous and helpful. Breakfast was great value, good selection and staff excellent. Room was very comfortable and clean with a great bed and good shower. Hotel has very good facilities including a free laundry and business centre for guests use. Overall we highly rate this hotel and highly recommend it if staying in Vancouver.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank paulsX7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded August 16, 2023

Dear Paul S,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your positive experience with us.

I am thrilled to hear of your great stay with us. From the exceptional service you received, delighting in our fresh, made to order Azure Lounge breakfast to enjoying our thoughtful guest amenities, I am delighted you were able to experience our best. Our team is committed to guest satisfaction and am happy that we were able to exceed your expectations in all areas of your experience. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 7, 2023

Loved the convenient location, comfortable & extremely helpful staff and the clean, comfortable rooms. Shout out to Melissa and the Concierge desk staff for helping us around town. So convenient they have a washer/dryer on premise. Was a solid recommendation from my family who stayed there a year ago.

Date of stay: July 2023
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Nancy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded August 7, 2023

Dear Nancy D,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your great stay with us.

I am thrilled to hear of your great stay with us and upon the recommendation of your family who have also stayed with us. From the exceptional service you received, our comfortable guest rooms and thoughtful amenities, such as our complimentary guest washer/dyer, I am delighted you were able to experience our best. I was also happy to hear of the warm hospitality you received from Melissa and our Concierge team. Our team is committed to guest satisfaction and am happy that we were able to exceed your expectations in all areas of your experience. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2023

This is my review for Hotel BLU Vancouver British Columbia. This was a 1 night prescribe stay, as part of my cruise vacation. I am going on Cunard's Queen Elizabeth for a 10 day Alaskan cruise. My room was 329, and it was conveniently located right by the elevator (to the right). This hotel, like many now, uses key cards. One has to use the card for access to any doors within the property.

My room was well appointed and very nice. My porter make a joke about the fact the room I will be staying onboard the ship will be much smaller; he wasn't lying either as my room will be much smaller than this hotel room. Though I do wish it was warmer, so I could use the balcony, which is quite large with a fair size table and two chairs. The room has a fairly large (though not very large) "honeymoon" shower, which is a shower that has a glass wall allowing other room occupants to see you shower. Though it also has a shade that can be drawn down for privacy. The bathroom is big enough and has adequate drawer space.

The shower is a typical European type, where the heating control are estate from the water flow knob. It has a rainfall showerhead on the ceiling and the hand held rod connected to the shower fixture. I wish the handheld could be controlled separately from the rainfall haed. as it stands turning the water flow on for the rainfall also controls the water flow for the handheld. So you can't just use the handheld by itself. One complaint I have read is the lack of hand rails and a slip mat for the shower. The shower floor gets slippery, and I wish I had actually brought my square shower mat from home. I shall make this a normal practice for when I travel.

The room also came with a 55" TV, Nespresso espresso maker, a Cuisinart automatic hot water pot. They included 2 bathrobes, and amenities. It also had a very big balcony, that I was sad not to use because it rained during my stay. Though the rain did not keep me inside.

I wanted to check out Vancouver's night life. The area is fairly suited to business and leisure. There were plenty of shopping, a library, a market, cafe's etc. I was even near a sports arena and galleries. The location is very nice and surrounded by a all kinds of big and small shops. There are many places to go , but as I came here while it raining a bit I only asked around the blocks and did some shopping (mostly dining and coffee). Most places closed at 7pm which was a bummer. Canadians are very friendly, and I did notice that were very few Black people. I saw about two or three today (men) and maybe about 2 yesterday, male and female. In Vancouver there are mostly Asian and Indians.

The hotel are very professional and accommodating. The Azure Cafe is where I had breakfast, Cunard gave me a free breakfast credit and 10% discount off on some local shops, I used it at Black Rice, Japanese restaurant - which was very nice. Azure staff were nice, I ordered the Manhattan breakfast, which came with a Mango Chia Pudding and any drinks. I did not use the pool (again, when I stay at hotels I forget about the pools and spas). But it was nice, as was the Business Center - although it only had two PCs (both with Windows 7).

My only issue is the Roxy clock thing, whatever it i. It seems to always shut off. I told it (Angie, as it's called) to wake me up at 6am - it did not because it shutdown and when it restarted it forgot my previous request. Hotel BLU has a pool, louch chair deck, dry sauna, and a fitness center. I didn't know about the pool until the next day; if I did - I would have took a dip in the pool.

All in all, I enjoyed my stay at Hotel BLU here in Vancouver. It looks nice inside and out and should I find myself back here, I'll be staying this hotel again.

Room tip: The shower needs more hand rails and a slipmat, as the shower can get slippery when wet.
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank PaalJC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded August 7, 2023

Dear Paul J C,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your positive experience with us.

I am thrilled to hear of your great stay with us. From our well-appointed guest rooms, enjoying breakfast at our Azure Lounge and to exploring Vancouver with our convenient Downtown location, I am delighted you were able to experience our best. Our team is committed to guest satisfaction and am happy that we were able to exceed your expectations in all areas of your experience. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2023

Stayed in one of the pet rooms with my dog. Really appreciated all the space of the room, including the outdoor space. The staff, from the front desk to the valet/concierge and housekeeping staff were all amazing! The one draw back that resulted in me not giving the hotel 5/5 is how terribly uncomfortable the seating was in our suite. The couch was like sitting on a rock and the occasional chair, though pretty, was equally uncomfortable. This made it difficult to relax and fully enjoy the otherwise lovely room.

Date of stay: July 2023
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank patriciawB1080EP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 31, 2023

Dear Patricia W,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your positive experience with us.

I am delighted to hear of your great stay with us, along with your dog. Our team is committed to guest satisfaction and was thrilled to hear of the exceptional service you received. Guest comfort is of importance to us and I have taken your feedback to heart. I will be reviewing it our team so that it may be improved upon.

We sincerely appreciate your recommendation and look forward to welcoming you back soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 29, 2023

One of the few hotels I could find no fault with! Room was excellent, finish was perfect, large flat screen HDTV with lots of channels. Secure hotel and the staff was friendly and helpful. Had breakfast in the restaurant and service was great as was the food. will definitely stay here again if in the area

Room tip: if you book third party the breakfast is not free and costs $$$ but quality and service was great
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dream39822157145
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 29, 2023

Dear Dream39822157145,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your positive experience with us.

I am thrilled to hear of your excellent stay with us. From the exceptional service you received, our well-appointed guest rooms and to enjoying breakfast at our Azure Lounge, I am delighted you were able to experience our best. Our team is committed to guest satisfaction and am happy that we were able to exceed your expectations in all areas of your experience. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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