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Melissa W

Fantastic location, wonderful staff, excellent rooms

Review of Hotel BLU
5.0 of 5 bubblesReviewed Jul 28, 2024
The best reception, so friendly & helpful. It was my bday and I had complimentary wine in my room. Located steps to BC Place & lots of choice of restaurants & shops right outside the door. A guy even came around to the room with a trolly of chocolates, pillow spray, toothpaste ect. Very clean and big rooms. Free bikes to explore the city, pool, sauna and hot tub. Absolutely Fantastic stay and highly recommend.
Date of stay: July 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this review
Responded Jul 30, 2024
Dear Melissa W,

Thank you for choosing to stay with Hotel BLU for your birthday celebrations! Happy Birthday again! I appreciate you taking the time to share your fantastic stay with us.

Guest satisfaction is a focus for us. We are grateful to have been part of making your birthday celebrations memorable. I am pleased that we were able to exceed your expectations. Your positive feedback motivates our team to continually provide exceptional experiences. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,175)
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Traveller rating
1,619
417
97
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14
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All reviews loft room great location bc place hot tub and sauna nespresso machine rogers arena within walking distance downtown vancouver robson street rain shower front desk staff excellent hotel comfortable beds lots of restaurants would highly recommend this hotel would definitely stay here again valet parking
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6 - 11 of 2,175 reviews
Reviewed July 28, 2024

It was amazing. So friendly and helpful. Room is beautiful. Got our check in early. Got a free bottle of wine for my friends birthday. They even came around to our room with complimentary things we may need. I will definitely come back. We also were perfectly located in the city. Steps from BC place.

Date of stay: July 2024
Trip type: Travelled with friends
1  Thank Renee C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 30, 2024

Dear Renee C,

Thank you for choosing to stay with Hotel BLU for your friend's birthday celebrations! Happy Birthday again! I appreciate you taking the time to share your awesome experience with us.

Our team is committed to guest satisfaction. We are grateful to have been part of making your friend's birthday memorable. Your positive feedback motivates our team to continually provide exceptional experiences. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

Should your plans find you in Vancouver again, we look forward to welcoming you back soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 27, 2024

When I arrived (late), the hotel staff were super nice and professional. Since it was available, they upgraded me to a larger suite at no extra charge. Friends were a bit loud later and they politely informed us. I very much respect the staff.

Room tip: Booking direct for the included parking is worth it.
Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jonathan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 30, 2024

Dear Jonathan T,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your awesome experience with us.

I am thrilled to learn of your enjoyable stay with us, especially grateful for your kind words of the exceptional service you received and your complimentary room upgrade. our kind words motivates our team to continually provide memorable experiences and reaffirms our dedication to exceptional service.

We sincerely appreciate your recommendation and look forward to warmly welcoming you back again soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2024 via mobile

We went here only to have breakfast and it was absolutely worth it! A choice between nine different breakfast menus with aditional options. Best qualiuty products and a super friendly service. Enter via the hotel lobby and up the stairs to the breakfast area.

Date of stay: July 2024
Trip type: Travelled with family
2  Thank DurtD1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 22, 2024

Dear Durt D,

Thank you for choosing Azure Lounge at Hotel BLU for your breakfast plans to start your day right! I am delighted to read of your wonderful experience.

I am thrilled that you enjoyed our breakfast service and found it to be the best in the area! Our Azure Lounge team takes great pride in offering a variety of delicious, made-to-order options featuring locally-sourced ingredients and products. I am happy to know that we made a positive impression on you. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team.

We look forward to the next opportunity to be able to warmly welcome you back again soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2024

The rooms were decent. It's the first hotel room I've stayed in that didn't have carpets, which was good. It seems cleaner. The bed was comfortable. I was looking forward to trying out the Dyson hairdryer, as the room advertised, but it was a basic Conair hairdryer. Guess the Dyson's are reserved for the top tier rooms(?). Definitely pricy, but you pay to have such proximity to all the restaurants and venues. Everything is walking distance. We would likely stay here again in the future.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dana L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 9, 2024

Dear Dana L,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your experience with us.

I was delighted to learn of your comfortable stay with us, especially enjoying our convenient Downtown location, with close proximity to many of restaurants, entertainment and sports venues.

We appreciate your choice in choosing to stay with us. We look forward to warmly welcoming you back to Hotel BLU again soon.

Sincerely,

Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 4, 2024

Friendliest employees, they go above and beyond to make sure your stay is comfortable and you have everything you need. House keeping stopped by to see if we needed anything. He left “quite mind” pillow spray and chocolate candy. Highly recommend

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Janet H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke L, General Manager at Hotel BLU, responded to this reviewResponded July 4, 2024

Dear Janet H,

Thank you for choosing to stay with Hotel BLU. I appreciate you taking the time to share your positive experience with us.

I am thrilled to hear of your comfortable stay with us. We are grateful for your kind words of the warm hospitality you received, specifically enjoying our turn-down service. Your kind words motivates our team to continually provide memorable experiences and reaffirms our dedication to exceptional service.

We sincerely appreciate your recommendation and look forward to warmly welcoming you back again soon.

Sincerely,

Luke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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