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“Best customer service”
Review of Loden Hotel

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Loden Hotel
Ranked #5 of 92 Hotels in Vancouver
Certificate of Excellence
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best customer service”
Reviewed 1 June 2016 via mobile

This hotel is by far the best hotel we have stayed at. Obviously the hotel was great, beautiful and spacious. We stayed in the Loden signature king. Separate sink, shower, huge bath, toilet. We were traveling with our one year old and we had notified the hotel prior to our arrival. When we checked in they had a crib place in our room including a diaper pail. This was great. The hotel has complimentary bikes for guests, this rocks. Also a complimentary taxi. The restaurant on-site offers great food, We ate there twice and had room service once. The prices are very reasonable also. The best part of our experience was the customer service provided by everyone on-site. Very attentive, courteous, and helpful as far as answering any question. The young lady at the counter, Monica, was great.

Stayed May 2016, travelled with family
Helpful?
Thank Saul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
Oxford, United Kingdom
Level 6 Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 June 2016

We recently spent 2 nights at the Loden after a RV trip round British Columbia. Our room was both extremely comfortable and very stylish. Huge bed, chaise longue, more USB charging ports than I could wish for, separate shower room and toilet.

The hotel staff were welcoming, and helpful. The hotel lent us 2 bikes for the afternoon ( a great cycle round Stanley Park), and also were able to lend us umbrellas when it poured with rain.

Location is great and I would thoroughly recommend it.

  • Stayed May 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank OxfordJulieT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 1 Contributor
3 reviews
Reviewed 30 May 2016

An awesome boutique hotel in a perfect location. Downtown / close to the sea wall. Great service - used the complimentary car a few times for my business meetings as well as dinner. Perfect for business or pleasure, will travel there again!

  • Stayed May 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville, Louisiana
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2016

We were greeted and treated like royalty as it was the first night of our Honeymoon! hey upgraded our rooms when we arrived and we were able to stay in the Luna Suite with was great! Everyone was amazing and extremely hospitable! We cannot wait to go back!

  • Stayed May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Fiveshag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2016

So this was my first time to Vancouver as well as meeting my future In-laws. I wanted to thank the Loden for help making this a special and stress free trip. So it wasn't just the intimate setting of the rooms, it's unique design and layout, the gorgeous view of the courtyard from our windows. It came down to the personal attention every single staff member; all the way down from what might consider rudimentary issues such the refrigerator not being quite cold enough, what did they do, delivered extra ice of course in a moments notice. The driver of the hotel and I spoke about rugby for a bit while I was getting my coffee and all the time telling me about the little restaurants that we shouldn't miss. And thank you to the General Manager whom we met briefly as he held the elevator door for us on our way up to our room.

Thanks again Loden,
J&J

Room Tip: Ask for a view of the courtyard, it easier on the eyes and quieter
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  • Stayed April 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank jonathanmillernyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 May 2016 via mobile

Our first visit to Vancouver and a beautiful, bespoke hotel close to the water in Coalharbour. The room was lovely and the staff very helpful, although the lack of tea and coffee in our room irked our English sensibilities. Breakfast is not included although the adjoining cafe is available. The reception staff, if a little over eager at times, are very knowledgeable about touristy things to do and will quite happily book trips for you or arrange a taxi to your destination. The free bicycles are a plus.

Stayed May 2016, travelled as a couple
Helpful?
3 Thank robertcyjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 May 2016

We stayed at the Loden on February and couldn't have been happier with this hotel. The service was amazing, the room was so big and comfortable and the hotel had a car you could book to take you to dinner, shopping etc. Can't wait to go back!

  • Stayed February 2016, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank bergak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loden Hotel

Property: Loden Hotel
Address: 1177 Melville Street, Vancouver, British Columbia V6E 0A3, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Vancouver
#3 Romantic Hotel in Vancouver
#4 Spa Hotel in Vancouver
#5 Family Hotel in Vancouver
#5 Luxury Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Loden Hotel 4.5*
Number of rooms: 77
Official Description (provided by the hotel):
LODEN is your Vancouver home. The perfect city sanctuary for pleasure, business or the two in harmony together. Feel refreshed and relaxed in a boutique setting that is CENTRAL. QUIET. BEAUTIFUL within a downtown residential neighborhood. Let us take care of you. ... more   less 
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Also Known As:
Loden Hotel Vancouver
Vancouver Loden Hotel

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