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Saul G
Odessa, Texas

Best customer service

Review of Loden Hotel
5.0 of 5 bubblesReviewed Jun 1, 2016via mobile
This hotel is by far the best hotel we have stayed at. Obviously the hotel was great, beautiful and spacious. We stayed in the Loden signature king. Separate sink, shower, huge bath, toilet. We were traveling with our one year old and we had notified the hotel prior to our arrival. When we checked in they had a crib place in our room including a diaper pail. This was great. The hotel has complimentary bikes for guests, this rocks. Also a complimentary taxi. The restaurant on-site offers great food, We ate there twice and had room service once. The prices are very reasonable also. The best part of our experience was the customer service provided by everyone on-site. Very attentive, courteous, and helpful as far as answering any question. The young lady at the counter, Monica, was great.
Date of stay: May 2016
Trip type: Travelled with family
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Reviews (4,415)
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Traveller rating
3,799
534
65
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3
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All reviews tableau restaurant stanley park complimentary bikes yoga mat car service corner room floor to ceiling windows great boutique turn down service downtown vancouver coal harbour beautiful room a wonderful stay front desk staff fantastic hotel valet parking sea wall
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2,546 - 2,551 of 4,415 reviews
Reviewed June 1, 2016

We recently spent 2 nights at the Loden after a RV trip round British Columbia. Our room was both extremely comfortable and very stylish. Huge bed, chaise longue, more USB charging ports than I could wish for, separate shower room and toilet.

The hotel staff were welcoming, and helpful. The hotel lent us 2 bikes for the afternoon ( a great cycle round Stanley Park), and also were able to lend us umbrellas when it poured with rain.

Location is great and I would thoroughly recommend it.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank OxfordJulieT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 30, 2016

An awesome boutique hotel in a perfect location. Downtown / close to the sea wall. Great service - used the complimentary car a few times for my business meetings as well as dinner. Perfect for business or pleasure, will travel there again!

Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bradbT8372FS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 29, 2016

We were greeted and treated like royalty as it was the first night of our Honeymoon! hey upgraded our rooms when we arrived and we were able to stay in the Luna Suite with was great! Everyone was amazing and extremely hospitable! We cannot wait to go back!

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Fiveshag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 27, 2016

So this was my first time to Vancouver as well as meeting my future In-laws. I wanted to thank the Loden for help making this a special and stress free trip. So it wasn't just the intimate setting of the rooms, it's unique design and layout, the gorgeous view of the courtyard from our windows. It came down to the personal attention every single staff member; all the way down from what might consider rudimentary issues such the refrigerator not being quite cold enough, what did they do, delivered extra ice of course in a moments notice. The driver of the hotel and I spoke about rugby for a bit while I was getting my coffee and all the time telling me about the little restaurants that we shouldn't miss. And thank you to the General Manager whom we met briefly as he held the elevator door for us on our way up to our room.

Thanks again Loden,
J&J

Room tip: Ask for a view of the courtyard, it easier on the eyes and quieter
Date of stay: April 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank jonathanmillernyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 25, 2016 via mobile

Our first visit to Vancouver and a beautiful, bespoke hotel close to the water in Coalharbour. The room was lovely and the staff very helpful, although the lack of tea and coffee in our room irked our English sensibilities. Breakfast is not included although the adjoining cafe is available. The reception staff, if a little over eager at times, are very knowledgeable about touristy things to do and will quite happily book trips for you or arrange a taxi to your destination. The free bicycles are a plus.

Date of stay: May 2016
Trip type: Travelled as a couple
3  Thank robertcyjones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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