Placement of the hotel is perfect for getting around the city. Staff was welcoming, friendly and eager to serve. We ate only once at Tableau but the food was very tasty. Thank you so much for a wonderful week! I can not recommend this hotel enough.
From the moment we walked into the lobby, I knew we made the right choice. The staff is professional and courteous. We had just gotten off of a cruise and got to the hotel around 9:00 expecting to drop off our luggage. What a surprise to find out our room was ready. We booked through American Express fine hotels and received a room upgrade, free breakfast and a $125 hotel credit. Our room was beautiful with a great view of the city. The staff could not have been more attentive. Without a doubt, when in Vancouver again, we wouldn't stay anywhere else.
I’d read the rave reviews about the Loden hotel; and it certainly exceeded even those lofty expectations. A boutique beautiful hotel with lovely amenities, what makes this a memorable stay most of all is the exceptional service of the attentive, knowledgeable staff. World class!
Dear effinlogue,
It was so lovely having you stay with us. We are truly delighted that we exceeded those lofty expectations! We can't Thank you enough for your thoughtful review. We are beyond thrilled that you had such a stay with us!
We hope to see you soon.
Adrien Litargne
Director of Guest Operations
From check in until check out the service we experienced was excellent from every member of staff we spoke to.
Our room had everything we needed and more and the bed was super comfy!
Excellent bathroom with good water pressure and Molten Brown products.
We could continue listing many plus points but on the whole this is an excellent choice for anyone staying in Vancouver and it’s location is very central whilst not being noisy.
Dear Me_n_pags,
It was such a pleasure to have you at the Loden! Our team took great pleasure in accommodating your requests and enhancing your stay. Thank you very much for sharing how much you enjoyed the water pressure in the bathroom and our Molton Brown Products. We are pleased that we made a strong impression during your stay.
See you soon!
Adrien Litargne
Director of Guest Operations
We stayed at the Loden for one night as a mini “babymoon”. Our plan was to stay in, order room service from Tableau and watch a movie. The room was beautiful (we stayed in a Park Vista corner room) and the bathtub was heavenly, especially as a very pregnant person. The food we ordered from Tableau was delicious and arrived within 30 minutes even though it was peak dinner hour. We really enjoyed 90% of our stay. Unfortunately, the TV’s at the Loden are from approximately 2009 and only have basic cable (Shaw Business up to channel 59). It hadn’t even occurred to us to ask in advance about accessing On Demand movies and/or Netflix because even the most basic hotels offer this as a standard amenity in 2019, let alone a 5 star boutique hotel in Downtown Vancouver. We phoned down to the front desk to inquire about our options and were told that they have a limited number of Apple TV consoles available and that they’d have to see if any were available for us to use. We got a phone call back a few minutes later informing us that there were none and were basically told “too bad, enjoy your stay”. My husband phoned back a few minutes later and we had to literally threaten to check out and demand a refund in order for the person at the front desk to consider that maybe he should try to see if there could be one made available to us. Keep in mind that this is a $400/night hotel during the off peak season and we were expected to just watch cable tv in our rooms because they haven’t bothered to upgrade their TV’s. Maybe this sounds like a first world problem, but people have expectations regarding amenities when you stay at hotels of a certain caliber. They did end up finding an available Apple TV box for us and installed it promptly, but it kind of started things off on a sour note for us since we had to escalate to threatening to check out before we got some decent service regarding this issue.
We would definitely recommend this hotel to others because overall the experience was very good, but they should make the investment to upgrade their TV’s, especially since it’s not a particularly large hotel so it wouldn’t be a huge upfront cost but would provide a better experience for guests.
Dear janinebc,
Thank you for taking the time to share your latest experience at the Loden and your valuable feedback. It is disappointing to read that during your stay we were not able to provide a unique experience. We are reviewing the circumstances of your stay, please feel free to contact me adrien.litargne@theloden.com if I can be of any further assistance.
Sincerely,
Adrien Litargne
Director of Guest Operations
