From the moment we walked into the lobby, I knew we made the right choice. The staff is professional and courteous. We had just gotten off of a cruise and got to the hotel around 9:00 expecting to drop off our luggage. What a surprise to find out our room was ready. We booked through American Express fine hotels and received a room upgrade, free breakfast and a $125 hotel credit. Our room was beautiful with a great view of the city. The staff could not have been more attentive. Without a doubt, when in Vancouver again, we wouldn't stay anywhere else.