My husband and I were staying at the Loden while in Vancouver to celebrate our anniversary. This hotel surpasses all expectations of service. The front desk staff were so gracious and apologetic that our room was not ready because we have early check in. They took care of our car and luggage while we waited the 20 minutes. They offered tea, water and cookies while we sat in their comfortable lounge. When we had the room set they had already dropped off our luggage and some goodies to help us celebrate our special day. All the staff greet you politely, offer to help, make sure you are set each time. What a pleasant way to be treated. The room was comfortable and we could open a window to allow fresh air in which is wonderful for me. The hotel is well located for walking around to many of the sites tourists wish to see but is off any main road to limit traffic noise. I will note that there is a new building going up right next door to the Loden in 2019 and while they mitigate the times of construction - the valet parking area was often hard to navigate with the construction trucks and workers right there. Again, the staff was always attentive to this and were immediately there to assist with this. I thoroughly enjoyed staying at the Loden and will stay there again when I visit Vancouver next time.