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Craig B
Jacksonville, Florida

Ideal Hotel

Review of Loden Hotel
5.0 of 5 bubblesReviewed Jun 9, 2019
My family stayed here for a quick getaway, and we were impressed with everything about the hotel. The rooms were clean, the gym and location were great, but the best part of this hotel was the staff. The staff is very knowledgeable and gave us great advice on tours, history and restaurants.
Date of stay: May 2019
Room Tip: Ask for the rooms on the highest floor.
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loden_Experience, Director of Guest OPerations at Loden Hotel, responded to this review
Responded Jun 10, 2019
Dear shiptotheshore,

What a great pleasure to host you and your family! Our concierge team is always delighted to share its knowledge of the city and create wonderful memories. Thank you for sharing how much you enjoyed your experience at the Loden! Our guest reviews are our greatest reward... We wish you to return to Vancouver soon there is so much more to discover. We hope to see you again at the Loden!

Sincerely,

Adrien Litargne

Director of Guest Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,416)
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Traveller rating
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1,001 - 1,006 of 4,416 reviews
Reviewed June 8, 2019

Will stay here again next time we're in Vancouver. Staff were outstanding. Restaurant was fab. Location perfect for our cruise. Free bikes from hotel for cycle around Stanley park was an added bonus..

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tarynoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loden_Experience, Director of Guest Operations at Loden Hotel, responded to this reviewResponded June 8, 2019

Dear Departure24206018157,

Thank you for your lovely review, we are delighted that you enjoyed your stay at the Loden! It is exciting that you made the most of our complimentary bicycles to discover Stanley Park. We wish you a Wonderful trip and hope to see you again very soon.

Sincerely,

Adrien Litargne

Director of Guest Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2019

Very good,personalized service and caring staff.
Spider webs in the bathroom pendant lights.Also on one of my previous stays,but otherwise wonderful experiences.
We were given complimentary upgrade to a garden room which was much appreciated!

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 371edt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loden_Experience, Director of Guest Operations at Loden Hotel, responded to this reviewResponded June 8, 2019

Dear 371edt,

It was a pleasure to host you again and upgrade you to one of our Loden Garden Terrace room. We are so glad that you both enjoyed our personalized service and that you had a wonderful experience! Thank you for your valuable feedback regarding the pendant lights, it has been looked after. We are looking forward to your next visit!

Sincerely,

Adrien Litargne

Director of Guest Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2019

Service was incredible, always ready to help and go beyond the expected.
The location was also very good, close to the bay but also to the stores and plenty of restaurants. The room was spacious, the bed and the sheets amazing!

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Climber59646642368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loden_Experience, Director of Guest Operations at Loden Hotel, responded to this reviewResponded June 8, 2019

Dear Climber59646642368,
Thank you for your wonderful review! we are delighted that you had an amazing stay, and very pleased that you enjoyed our personalized service and central location. It is a pleasure to read how much you enjoyed the comfort of our beddings.

We hope to see you soon!

Adrien Litargne

Director of Guest Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2019

My husband and I were staying at the Loden while in Vancouver to celebrate our anniversary. This hotel surpasses all expectations of service. The front desk staff were so gracious and apologetic that our room was not ready because we have early check in. They took care of our car and luggage while we waited the 20 minutes. They offered tea, water and cookies while we sat in their comfortable lounge. When we had the room set they had already dropped off our luggage and some goodies to help us celebrate our special day. All the staff greet you politely, offer to help, make sure you are set each time. What a pleasant way to be treated. The room was comfortable and we could open a window to allow fresh air in which is wonderful for me. The hotel is well located for walking around to many of the sites tourists wish to see but is off any main road to limit traffic noise. I will note that there is a new building going up right next door to the Loden in 2019 and while they mitigate the times of construction - the valet parking area was often hard to navigate with the construction trucks and workers right there. Again, the staff was always attentive to this and were immediately there to assist with this. I thoroughly enjoyed staying at the Loden and will stay there again when I visit Vancouver next time.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Arias55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loden_Experience, DIrector of Guest Operations at Loden Hotel, responded to this reviewResponded June 10, 2019

Dear Arias55,

We really can't thank you enough for writing such a heart warming review of The Loden. We're so happy we were able to create such a memorable & enjoyable hotel experience for your Anniversary! . We aim to ensure that all of our guests feel at home right from the beginning and throughout their stay.

We're so glad that you enjoyed your stay and we hope to see you soon!

Adrien Litargne

Director of Guest Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2019

Amazing staff, extremely nice and helpful!
Very comfortable rooms, with great beds and all the amenities you need.
Great location (close to everything).
And the services proposed are very convenient (london cab, bikes...)

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Roving23276377039
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loden_Experience, Director of Guest Operations at Loden Hotel, responded to this reviewResponded June 10, 2019

Dear Roving23,276377039,

Thanks so much for your sweet review. We are so glad that you both enjoyed your time not only at the Loden but also in Vancouver. It was our great pleasure to deliver our unique service and Amenities! We are very glad that you found our little Gem and we hope to see you soon!

Sincerely,

Adrien Litargne

Director of Guest Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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