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“Very pleasing stay”
Review of Surf Motel

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Surf Motel
Ranked #31 of 52 Hotels in Victoria
Certificate of Excellence
Victoria, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very pleasing stay”
Reviewed 23 October 2011

We found the motel to be very clean and well maintained. We LOVED the view, and location. We went for an early morning walk out the Ogden Point breakwater (just across the street). Although noisy during the day and early evening, it is nice and quiet later in the night. Good service, and a most pleasant stay.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Genie65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Any
English first
Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 October 2011

Stayed again recently in the 3 bedroom cottage back from the main motel building. For a travelling family, the space was handy and the amenities good. Great location as well. Free wireless internet was patchy so far from the motel though.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nosunbunnyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 September 2011

Stayed here my last night in Victoria, wish it had been longer. The views simply cannot be beat. The staff were very friendly and helpful - although my room wasn't ready they let me leave my baggage in their office from early morning onward. I think the womans name was Ingrid, very kind people. Wifi service was perfect, bed was super comfortable, kitchen and bath were as retro-funky as the lobby. I don't drive but there seemed to be plenty of parking and a marina restaurant across the street that served up a good breakfast. Being right on the beach was just fabulous. There is a identification card in the room so you can see what kind of ships you're looking at even from a distance, and the mountains across the water are just breathtaking. Lovely to stroll along the breakwall near where the cruise ships come in, right across the street. My one complaint would be that the desk area doesn't have a grounded outlet so if you're looking to plug in your laptop and work, you may need to do that in the kitchen. Whatever, it was perfect.

Room Tip: Call ahead. Although they say all rooms are excellent, I think the views from the top floor are best...
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  • Stayed July 2011, travelled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Cookietheviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2011

This was the second time I stayed at the Surf. Both visits were great and The staff was friendly and helpful. This trip I took my son and his family and they loved the motel and the view of the ocean. Staying here is a little trip back in time for me, I just love the pink bathrooms! If you are looking for a fast paced ultra new motel this isn't for you. This is a clean well taken care of property and it's close to all of the Victoria tourist sites. "Baby Boomers" like myself will relate to the nostalgic feel of this property. I will definately stay here again.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Nannymary123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 August 2011

We stayed 2 nights at this small, retro-style, oceanfront motel last week. We loved almost everything about the place. Perfect location, balconies with ocean views in every room, very clean and great housekeeping staff. I'd love to give the Surf 4 (maybe 5) stars, but won't due to the gruff and unprofessional night staff.

The hotel advertised wifi. I planned to be able to check client emails from my room at night as I always do when I travel. When I arrived and found that the wifi wouldn't connect on either of my devices. I spoke to the front desk. after verifying that the login info he'd given me on a post it note was correct, he shrugged and said he couldn't help me. A few hours later I finally decided to call the night manager who was even more unconcerned and cavalier, to the point of being downright rude.

I was told by the far more professional day manager that the wifi has a very weak signal in the room where I was staying, room 310.

I could have lived with the fact that there was no internet in my room as advertised, no warning of the fact when I made reservations, but the surly and disobliging staff is why I won't stay here again. I travel constantly and rarely leave a review unless it's positive. I'd like fellow travelers considering staying at the Surf to know that the wifi may not be included as advertised, but more importantly, some of the staff here are unhelpful and unpleasant, to put it mildly.

Room Tip: If internet is important to you be sure to reserve a room that actually can connect to the hotel wif...
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank heyguise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VicCityKid, Manager at Surf Motel, responded to this review, 24 February 2014
Thank you very much for taking the time to review the Surf Motel.

I'm glad you enjoyed the view, location, and cleanliness of the room. We do pride ourselves on are fantastic housekeeping staff.

We have made substantial upgrades to our wireless network. All of the rooms inside the Surf Motel have a strong connection. I apologize for the staffs rudeness and the way he dealt with this issue. I can assure you that the new staff in place would never treat customer complaints in this matter.


If you have any others comments or if I can be of any assistance please give me a call.
Thank you,
Riley Mangelsen
SurfMotel.net
Stay@surfmotel.net
1.888.738.3399
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2011

My daughter and I stayed at the Surf Motel for two nights and were very impressed with the service from the staff and the cleanliness of the rooms. The rooms were comfortable and very clean. All of the rooms in this motel face the ocean which is right across the road from the motel and you have beautiful views of the ocean, the sunset and the ships that are going by. While we were there two cruise ships docked within a block of the motel. The staff is also considerate enough to supply a sheet which shows all the larger ships that you might see so you will know what they are. We were also told to bring our binoculars with us because sometimes you might be lucky enough to see some of the sealife out in the ocean.

  • Stayed June 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mamma904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladysmith, Canada
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 May 2011

The Surf is almost perfect. It is a simple, economy hotel with a vintage feel, but is always spotlessly clean, and the staff have always been great to us. The management has changed over the years we've been going (though not the family ownership) so I feel a previous bad review about cancellation policy is probably down to a past manager. The view is perfect, and James Bay is a lovely neighbourhood to walk to town through. The only downside can be the traffic noise, as previously mentioned busses turn up the side street. Victoria gets pretty quiet and sleepy later on though. We love it there.

Room Tip: A top floor room, quieter and best view.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goplacesandeatthings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surf Motel

Property: Surf Motel
Address: 290 Dallas Rd, Victoria, British Columbia V8V 1A6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Hotel Style:
#1 Best Value Hotel in Victoria
#13 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Number of rooms: 14
Also Known As:
Surf Hotel Victoria

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