I wouldn't want to stay anywhere else. The staff welcome you with big smiles and truly care that your experience is a wonderful. The renovations in the restaurant and bar are beautiful and elegant and the food was delicious and very reasonable. Great value.More
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Algotels
From the minute that we stepped out of our vehicle at the front door, until we checked out the following morning, we were treated with the utmost care , from the valet service, to taking our bags to the room, to the room itself, the staff at front desk upon checking in, to the staff walking around, to the absolutely amazing food served @ the Fathom Restaurant. The hotel was truly grand in every sense of the word. All the staff, at every level, aimed at making our stay memorable and wonderful.
Thank you for your review! We're so happy that you enjoyed your stay and hope to see you again soon.
The beds were comfortable. The room was clean. The staff was helpful and friendly. The pool was huge and had a fitness class. no microwave in room if you needed one, however had a mini fridge. If you are a tv watcher, there was not much to watch, like pay per view. Across for the black ball ferry line. Very convenient to sightseeing walk around.
Thank you for your review! We're happy you enjoyed your stay. For next time, we do have microwaves available for rent. Inquire with guest services.
Stunning hotel, beautiful rooms, amazing amenities, friendly staff and centrally located. Staff were awesome always smiling and friendly, ready to assist. Hotel gave a warm and welcoming feel from the start. Will definitely be staying here again!
Thank you for the review! We are so happy you enjoyed your stay and we hope to see you again next time you're in town.
Always a great stay!! Beautiful hotel and terrific location. We had a lovely room overlooking the harbour. Friendly staff, great check in and welcome by Jose at the front desk. As well, a fully equipped gym and pool. Great restaurant and lounge. Definitely 5 stars!!!
Thank you for your review! We will make sure that Jose is recognized for his excellent service.
We booked a 3 night stay. Check in at the beginning of our stay was quick, staff very friendly. Hotel was Grand just like in the name. Unfortunately we were given an extremely noisy (pipes banging and clanging all night), cold room with a smoke detector directly over our bed that shone like a spot light on us all night. When we informed the front desk, no questions asked, they moved us to a gorgeous harbour view room. Wonderful view, quiet, warm and cozy, amazingly comfortable bed and pillows. The pool and spa area was very nice, clean and welcoming. Price was reasonable compared to other hotels in this area. We enjoyed our stay and would consider staying there again.
Thank you for your review! We hope to see you next time you're in Victoria.
