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Samuel B
Norwich, United Kingdom

Good food! 🍔

4.0 of 5 bubblesReviewed Oct 25, 2023via mobile
Enjoyed a nice meal and pint at the Swans yesterday evening. I was told the burgers were good and it really didn’t disappoint.

However, we were let down a little as whilst we were eating we noticed a rather large mouse shoot across the floor and hide in the darkness. It put both of us off our food a little and when we told our server she didn’t seem too concerned… which we felt was a little odd.
Date of stay: October 2023
Trip type: Travelled as a couple
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1 - 6 of 449 reviews
Reviewed October 14, 2023

Without a doubt this is the worst hotel experience that I have ever had. Please look for somewhere else to stay in Victoria.
The room they offered our party was foul smelling, dirty, very dark and was absolutely nothing like the "similar" posted photos of the room - I expect some exaggeration but not downright false advertising . Front desk staff were unhelpful and untruthful, and told us they would support a refund after their offer of alternate accommodation could not be provided in a timely manner that would allow our party of 4 enough time to get ready, go out for dinner and attend a booked event, which was the reason we were in Victoria. Front desk then went back on their word and refused to pick up several phone calls from Expedia to confirm our request for refund. The next day when we went back to request that they support our refund the front desk first accused us of having stayed at the hotel - even though we had had to return the keys the day before, then said that they had not heard from Expedia! When I spoke to the supervisor later in the week she accused me of being rude! I have never experienced such bad customer service at a hotel.
Opposite to this experience, the hotel we moved to was able to give us immediate access to a bright, clean and airy room, no wait times, no fuss, no lies.

Room tip: Stay somewhere else
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Service
Thank C J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 8, 2023 via mobile

Hotel is very centrally situated so can walk everywhere. Helpful and friendly staff.
Room is very clean and comfortable and very large with full kitchen. That said we couldn’t find any shops so no good for self catering,
We had a great view and could watch the float planes.
We ate in the pub one evening but it is very basic for the price you pay.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Jag213275
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 27, 2023

The location is excellent on the edge of chinatown, the market square both nice during the day and a little less so at night. The check in was smooth and simple. They still use a key and once you are in the rooms it matches the access system. The rooms are large and interestingly all a little different with art and wall coverings. I had a julliette balcony over looking Johnson Street bridge and the water. The room/hotel amenities are not up to any modern hotel. The room appliances are dated, no USB ports, limited outlets to charge or plug in to. Again the rooms are large and rustic but for the price point stay at the Empress.

Room tip: ask for a room over looking the harbour
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank jeffkO2565TA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 24, 2023

Nice, older hotel. pub and restaurant, downtown, near Chinatown. The drinks were great as was the food.
Try the SMOKED WEST COAST FISH DIP! It was amazing!
My fiancée had their corndog and it was super.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank benddragon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 19, 2023

LOVED this place. The room was giant, with high high ceilings, and giant french door windows looking out on the water and world passing by. The location was fantastic -- easy to walk to everything, and the staff friendly. Stayed right above the bar, but on a Sunday and Monday night (when i closed early or was closed for the evening) so sound was not an issue at all. Felt very groovy as a space.

Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank kaileshilling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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