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“Best hotel I've Ever Stayed At” 5 of 5 bubbles
Review of Chateau Victoria Hotel and Suites

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Chateau Victoria Hotel and Suites
Ranked #15 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
British Columbia, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best hotel I've Ever Stayed At”
5 of 5 bubbles Reviewed 4 February 2012

I have stayed at hotels in Vancouver, Victoria, and many other places! I had to stay in Victoria for work for about 3 months. Right from Day 1, I felt very welcome. They set up my room with everything I requested. Day 2, staff were addressing me by name and always said hi when I passed by the front desk. When my husband came to join me, he brought our puppy. The hotel is "pet friendly" truly. Other hotels claim that, however, they simply allow pets. The staff at Chateau Victoria provided some items our puppy and gave ideas for local dog friendly places to take her. They wanted to meet my husband and puppy when they arrived and shared our joy when our puppy did tricks in the lobby during her first stay at a hotel. My husband actualy enjoyed staying at Chateau Victoria and he does NOT like hotels at all!

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adonica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 20 February 2012
Thanks for the great review Adonica. I just love to hear our people continue to use our guests names. I have worked for big chains who preach guest name usage but have difficulty making it happen consistently. It just seems to happen naturally here and I am delighted you noticed. I am glad your husband and pooch liked us too. Please come back and see us soon.
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1,984 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (342)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Whitby, Canada
2 reviews
4 of 5 bubbles Reviewed 1 February 2012

We were a bit early to check in but the concierge was able to give on tips of the area eg. sites, restaurants and the waterfront drive while we waited to check in 2 hours. We enjoyed our sunny picturesque drive along the Strait of Georgia waterfront.
The bonus of the Chateau's location is that it is very close and walking distance to all the amenities and the waterfront and tourist sites. (Parliament buildings, miniture village to name a few.) .
The room was a 1 bedroom suite, with a queen bed in the living room area in addition to a pull out..I am not complaining but found this strange. (There was only the 2 of us)
There were 2 LCD TVs a 50" plus in the living room area with a 32" in the bedroom. Great!
Service was excellant, front desk, concierge, house service. Bar was cool.
Victoria and the Chateau was a very good experience. We would definitely return.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 20 February 2012
Thank you for your Response Bob T. We get a lot of families staying with us so many of the suites have allot of sleeping capacity. Next time, ask if you can get a King Suite. It is the same size with only one bed so you have a great living room to entertain or just stretch out in.
We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sooke, Canada
Level Contributor
204 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 19 January 2012

This hotel has been around for many years and is beginning to show it. The rooftop restaurant is quite nice, just be sure to get a view of some interest. Difficult to access if driving.

Helpful?
Thank sigehaizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
1 review
4 of 5 bubbles Reviewed 12 January 2012

I've been staying at Chateau Victoria regularly, as a frequent business client, for at least 3 years now. It's always been spotless and friendly and very helpful in every way, from reservations to front desk to housekeeping and maintenance staff. They've recently done some upgrades and made it even more pleasant. Rooms are spacious and the suites are great for doing your own breakfast. Location is within walking distance of virtually everything in downtown Victoria. Even Spinnakers Pub is a pleasant seawall walk on a nice day. The waterfront is a block and a bit away. Vista 18, the lounge at the top, is a great unwinding and/or meeting spot in the evenings and Clive's serves eclectic beers from around the world. Great place, great people. Very close to 5 star, in my book, at reasonable rates.

Room Tip: They are all good, but ask for a suite for a bit more room. Fantastic.
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  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank windandwine08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 14 January 2012
Thank you for your great review. I like the fact it is from a business travel perspective. Many business travelers will choose a branded hotel because they have an idea of what their going to get from the hotel based on past experiences with that brand. As an independent, we appreciate you sharing your experience so other business travelers will give us a try.
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St Louis
Level Contributor
144 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 bubbles Reviewed 10 January 2012

We stayed at the Chateau Victoria for two nights the week before Christmas and were very pleased with this hotel!!
The hotel was recommended by Clipper Vacations who arranged our trip from Seattle and I appreciate their good advice. We had a junior suite with separate bedroom (snoring issues solved…), a large balcony, great view and a small kitchen area with refrig. The suite was spacious, quiet and comfortable. The location was excellent and we walked everywhere. The staff was attentive, friendly and knowledgeable and provided a bowl of fresh fruit - Clementines - at the front desk for guests. Victoria is such a pleasant place and this hotel fits in perfectly – very civilized and designed on human scale. Although you can pay more for a hotel in Victoria, I doubt that you could find a property that pleases you as much as the Chateau Victoria – I can’t wait to return for another visit!

Room Tip: We enjoyed the view from our balcony
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelGuySTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

he Chateau Victoria is a hotel I have always stayed at for business given its excellent proximity to the downtown business centre but this weekend we went for a family trip and it was perfect. We parked the car and did not move it all weekend. If you are flying on the float plane it's just a short walk from the terminal. The hotel is perfect walking distance to just about anywhere except some of the tourist sites of North Saanich and Sidney. The suite we had was great and gave everyone (4 of us) space to move around. Check-in was a breeze and the staff are friendly and welcoming. I was looking at the maps provided at the front desk and the staff were quick to ask if I needed directions. The pool and hot tub were used by all and were excellent (great pool for laps). The gym equipment is dated and the room is small. The views are stellar with The Empress and the lights of the legislature view from several rooms. The seawalk in front of the legislature is right out the door at the corner. Parking was included in the room (we had a corporate rate so not sure if that is different as others have reviewed). A variety of restaurants, including the Asian food fare in nearby Chinatown, are all within walking distance, and the Vista 18 in the hotel offers wonderful food, and an excellent local BC wine list to accompany live jazz. No passwords for internet use - just log in. Showers were hot and the housekeeping staff were very accommodating when we asked for thinner pillows and coffee filters - they returned in 3 minutes with each. All in all, this is the perfect hotel if you are wanting a getaway within the local city scene. It' not a spa package (which you can get at Laurel Point and Ocean Point Resort) but the hotel will arrange for spa service to come to you if you like. Will definitely return again and again to the Chateau Victoria.

Room Tip: As for a view of the legislature buildings.
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  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank island_m0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 14 January 2012
Thank you for the wonderful review. Your travel piece is like a travel blog. It could be published in a travel section. Very well done. We look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
137 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

I just spent 4 nights at the Chateau Victoria and was very pleased with this hotel. My room was spacious and clean, all amenities were have been updated and the bed was very comfortable.

Parking is included in your stay! If you stay at other downtown Victoria hotels you can count on spending $25 a night to park.

The hotel has a free shuttle as well. You can be dropped of and picked up throughout the downtown area.

I was on a business trip and 3 of my co-workers are visually impaired. The hotel staff were excellent in helping with hotel orientation and ensuring their needs were met.

The only slight on the hotel is that the gym area is a bit small, however the pool and hottub area very nice.

Oh, and the best part is that the rates are excellent in comparision to other Victoria hotels of the same star level.

Room Tip: Ask how much it is to upgrade to a Deluxe Suite facing the water. You might be surprised at how litt...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rockin_RR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 14 January 2012
Thanks for the great review. I can't tell you how much they help independent hotels like ours. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria

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