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“Fantastic hotel!”
Review of Hotel Rialto

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Hotel Rialto
Ranked #6 of 49 Hotels in Victoria
Certificate of Excellence
Oakville, Canada
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fantastic hotel!”
Reviewed 25 January 2017

I travel frequently, and I can honestly say that the customer service at this hotel is some of the best I've ever seen. From the moment you walk in the door, you feel special and well taken care of. The room was small and cozy, the bed was comfortable, the bathroom floor was heated and it was quiet (except for the ice machine dumping ice in the middle of the night, so ask for a room away from that). The wi-fi is free and fast with a strong signal. They give you a coupon for a welcome cheese plate in the restaurant, as well as breakfast coupons for every day you are there for a free beverage and a baked good or $3 off your breakfast as well as a free beverage. The food is very reasonably priced to begin with. On top of that, if you don't get your room serviced, they will apply a credit to your account to use in the restaurant (I believe it was $10/day). The location is very convenient and walking distance to a lot of great restaurants as well as the harbor and great shopping all around. I will definitely stay here when I come to Victoria from now on.

Room Tip: Ask for a room away from the ice machine
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  • Stayed January 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank cfarq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (401)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
San Anselmo, California
Level 1 Contributor
3 reviews
Reviewed 22 January 2017

We recently stayed at Hotel Rialto in victoria, BC. From booking the room to our last day we had nothing but positive experiences. The entire staff are very personable and professional. The front desk staff are very friendly and make great recommendations about what to do in victoria. Cafe veneto is a great place to begin your day, wether you get coffee and a danish or visit for breakfast, you won't be disappointed. The hotel is kept up and very clean due to an excellent housekeeping staff. The restaurant, Veneto, is managed by and staffed with a team oriented environment that is very noticeable from the drinks that are awesome to food that is prepared to perfection. There is a liquor store attached for convenience. We highly recommend this hotel and the location could not be better situated.

Room Tip: request back of building for quiet.
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  • Stayed January 2017, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank goldenhobbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 January 2017 via mobile

Stayed for 2 nights with my son during a getaway to Victoria. Excellent value for the money. Hotel is centrally located downtown and easy walking distance to the major attractions/sights. Hotel has been wonderfully restored, and has vintage feel, with modern amenities (like heated bathroom floors; yay!). Room was a good size, very clean, quiet, with Very comfortable beds.

The service from the staff was fantastic. For example, our TV wasn't working initially, but staff arrived right away to troubleshoot the problem and fix things. Every staff we interacted with was similarly attentive, helpful, and polite. The hotel offered complimentary coffee/pastry for breakfast, and evening cheese platter.

Would definitely stay here again, and have no hesitation recommending it to others!

Stayed January 2017, travelled with family
Helpful?
1 Thank Redpoint511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
Level 6 Contributor
121 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
Reviewed 21 January 2017

We had a good stay. Rooms are large and beds are are comfortable. The staff is exceptional. We ate breakfast and received a good discount with the room. One bother is that we had to use a parkade for parking as the hotel does not have its own parking. That being said dues to its location we did not need our car as everything downtown was within walking distance.

  • Stayed January 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Potter477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 January 2017

I have stayed the Rialto twice now, and highly recommend it. Great rooms with heated bathroom floors, wonderful staff including the cleaning staff, the room was spotless each day. The front desk could not do enough to help me with any questions I had. The restaurant and Bar were terrific, amazing cocktails created by their staff, and wonderful Tapas, which were large sized and delicious. Close to everything in downtown Victoria, this hotel can expect return business from me.

  • Stayed January 2017, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 January 2017

My husband and I stayed here in December to celebrate our anniversary. We were upgraded to a lovely, huge king suite. The check in staff were superb. Our suite was impeccably clean. All hotel guests are treated to a complimentary cheese plate in the lounge and a delicious coffee and muffin in the morning. These little touches are why we prefer to stay in smaller boutique hotels. We will definitely stay here again!

  • Stayed December 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Sandi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 January 2017 via mobile

We stayed here for 3 nights in January. First off the location is fantastic right downtown where all the action is. Everything is within walking distance. The room was a little on the smaller size but served its purpose. The bed was great and our room was relatively quiet. The staff was friendly and answered all of our questions. We took advantage of the valet parking which was great. Overall we loved our visit and will definitely be back the next time we are in Victoria!

Stayed January 2017, travelled as a couple
Helpful?
1 Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rialto

Property: Hotel Rialto
Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #6 of 49 Hotels in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
A charming heritage building located right downtown Victoria. Close to shopping, restaurants and attractions. Minutes walk from Inner Harbour, Market Square and right beside China Town. Rooms are quaint and nicely appointed with flat screen TVs with movie system, in-room fridge, microwave and I-home alarm clocks. On the main level is Cafe Veneto serving all day breakfast and fast fresh lunch. Veneto Tapa Lounge is also on the main level of the hotel which is a stylish urban "restro-lounge" serving delectable small plates and a wine and cocktail menu that is among the finest in the city. ... more   less 
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