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“Amazing hotel experience”
Review of Hotel Rialto

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Hotel Rialto
Ranked #5 of 49 Hotels in Victoria
Certificate of Excellence
Ladner, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing hotel experience”
Reviewed 18 March 2017

We stayed at the Hotel Rialto for three nights this week and had an amazing experience. We usually stay at budget hotels when we travel, and this was somewhat more expensive than our norm but still affordable and turned out to be great value. It is incredibly central in Victoria - corner of Douglas and Pandora, with valet parking or alternatively two city parking lots within a block and a half. Parking at those lots was a steal - $2 an hour but first hour free, after 6:00 pm free, and all day Sunday free. We parked on Saturday evening and went everywhere on foot exploring, until Monday morning, then used the car Monday and parked again in the late afternoon (another hour free!), and ended up spending very little on parking.

But the hotel - what a find. Boutique quality at almost budget prices. Not a flaw to be found. The staff are, without exception, friendly, competent, and extremely helpful. Need your bags loaded in your car? Someone seems to read your mind. Heading for the elevator? Someone appears to push the button for you! (Okay, not every time, but still impressive!). On arrival, we were given a coupon for a cheese plate to be used on any evening (we indulged on day 1 - can be in the tapas bar or in the room). If you really want to be in the bar, make a reservation - it seems to be a very popular place and may not be able to accomodate you without one - especially when Elton is in town!

We had three adults in our room, and we were given 9 coupons for a drink and pastry, one for each person for each day. Amazing value as the coffee is delicious (coupons can be used for special coffees as well as brewed). Selection of pastries does diminish if one isn't an early riser. One can also use the coupons for the free coffee plus $3 off breakfast instead. We availed ourselves of the "green" benefit - no room cleaning for two nights = $20 credit in either cafe or tapas bar, and two of us had a really delicious fresh fruit salad and toast breakfast on the final morning ($20 off + $6 off from the coupons plus free coffees), for absolutely nothing.

The hotel happily stored our bags both on arrival and departure day (and we had lots of little bags!), and the process was smooth. Slight backlog on arrival as there was a rush of people, so our bags were delivered to our room after a few minutes so that we wouldn't have to wait. We also had ice packs to be frozen for our journey home (no freezers in the room, just a bar fridge), and the front desk was happy to take them and freeze them overnight for us (again, no fuss, easy to collect on departure day).

Room was clean, stocked with wine glasses and comfy robes, and basically had everything we could want. We had a standard queen so no sitting area, but that was choice on our part in order to sleep three without anyone being on a sofa bed.

Our previous hotel stays in Victoria have been located behind the museum, and far less central. Having now experienced this location, we definitely would never stay anywhere but the Rialto in future - both for location and for the amenities that we felt added so much value. And kudos to the staff for all their over-and-above treatment!

  • Stayed March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 2 Contributor
7 reviews
5 hotel reviews
Reviewed 17 March 2017 via mobile

This hotel is located in a perfect spot. It is near downtown close to shopping near restaurants. The staff is very friendly and the room all be it small was clean and very comfortable. I would highly recommend this hotel to any traveler. It is a great place for the business or personal traveler.

Stayed March 2017, travelled on business
Thank marcbM4915ZL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 16 March 2017

This review is on behalf of my husband who travelled to Victoria for business: The room was nice and spacious and the welcome cheese plate was a nice touch. The room rate was very reasonable. It's convenient to have 2 restaurants and the liquor store connected to the hotel and the central downtown location is great. I will definitely be back.

  • Stayed March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Marni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
campbell river
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 March 2017 via mobile

Affordable, clean, centrally located, close to shopping, concert events , parks restaurants, great food and fun staff
Rooms are on the small side but very comfy linens are crisp and comfy love the heated floors in the bathroom

Stayed March 2017, travelled as a couple
2 Thank patty s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
376 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 11 March 2017

The Hotel Rialto is a very good boutique hotel located in Victoria's downtown. A heritage building, it was refurbished recently. We stayed twice and had a two queen sized room both times. The rooms were very comfortable and quiet. We had only one concern and that was one night the heating system was not working properly. The staff were great and provided us with a space heater. The staff also were very friendly and knowledgeable.

The hotel provided a free cheese plate and free café breakfast coupons each day . Both the café and the lounge were very popular. We recommend staying at the Rialto.

  • Stayed March 2017, travelled as a couple
    • Value
    • Location
    • Service
1 Thank DavidGunn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mayne Island, Canada
Level 1 Contributor
3 reviews
Reviewed 9 March 2017 via mobile

All the staff were top notch. Our room was clean, cozy and our bed super comfortable! We will without a doubt stay here again. I got ill and the concierge made me tea to go, as well as emailed me later on to inquire how I was feeling. A little goes a long way!

Stayed March 2017, travelled as a couple
Thank Bennett_Bay_Bistro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverdale, Washington
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2017 via mobile

We were pleasantly surprised with our stay at Hotel Rialto. Staff was friendly from check-in to check-out. They explained everything to us and even suggested places to go and told us how to get there. The room itself was nice and we took advantage of the heated floors in the bathroom. Even though we were in the middle of the city, it wasn't noisy at all. We didn't have a car, but the hotel is right along the bus line which was also nice. We'd definitely stay again!

Stayed March 2017, travelled with friends
1 Thank kaimilani808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rialto

Property: Hotel Rialto
Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #5 of 49 Hotels in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
A charming heritage building located right downtown Victoria. Close to shopping, restaurants and attractions. Minutes walk from Inner Harbour, Market Square and right beside China Town. Rooms are quaint and nicely appointed with flat screen TVs with movie system, in-room fridge, microwave and I-home alarm clocks. On the main level is Cafe Veneto serving all day breakfast and fast fresh lunch. Veneto Tapa Lounge is also on the main level of the hotel which is a stylish urban "restro-lounge" serving delectable small plates and a wine and cocktail menu that is among the finest in the city. ... more   less 
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