When I got here from the US they have me the keys to the room. I brought my fiancé here to have some fun with here on business. When we got to the room it smelled like mildew and looked like a cheap motel room with furniture that was cheap from the 80's...scratched up and dirty and when you pull out drawers they fall out. I immediately went to the front desk and complained and asked for a new room. They took me to an " upgraded room" which had the same small and same crappy bed.. I mean it was the type of bed where you can feel the springs in your back...really. I was very unhappy so they moved me to another room that had a kitchenette.... Same crappy beds.... But I had to take it as it " was their last room". On our next to last am they call us at night saying that we have to check out of that room and check into a new room... I was a bit upset because now for the second time I had to pack up all of my stuff and move... I called them back that night and was concerned I bought 50$ in salmon and food to cook as a pre mothers day meal...they told me that the room had a kitchenette and it would be no problems. So I packed up and moved all my luggage and the food in the fridge to the new room. Well after a long day I come back to the room and lay out all of my food....but there was no pans or pots... I called the front desk and they told me that this room was not allowed to use the stove at all because the fan is broken. I told them that my fiance and i have not eaten at all... He says that he upgraded me and the range not working is irrelevant because my original room didn't have a stove...I told him that this should have been told to me when they moved me into this room as we did say we had food to cook. He argued with me very rudely and said that they would do oohing to help me... Then he says if you don't like it you can check out right now.. I t was 945 at night....omg... What is going on! I advised him that I travel a lot and this was a surprise that this hotel would not help me....HE SAYS "WELL IF YOU TRAVEL ALOT THEN YOU SHOULD HAVE READ THE REVIEWS ON OUR HOTEL before you booked. The duty manager I spoke to was Travis . This is the whole reason why at 1030 at night I am writing this review. My fiancé and me are going hungry and I have 50$+ in food that I have to leave here that is going to go bad. This is the worst experience that I have ever had. I should have stayed in the days inn. I AM NOT LYING THE BEDS HERE ARE THE WORST AND THE REVIEWS THAT SAY THAT THE BEDS ARE COMFY... THOSE PEOPLE MUST HAVE BEEN SLEEPING ON THE FLOOR THEIR WHOLE LIFE.... IM NOT A COMPLAINER BUT THIS HAD TO BE SAID.. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE EVER.....I FEEL LIKE SUCH A SUCKER..I SHOUD NEVER HAVE BOOKED THIS.... DON'T MAKE MY MISTAKE
- Official Description (provided by the hotel):
- The Embassy Inn in conveniently located close to all of Victoria's great attractions, dining spots, shopping and theatres. All guests receive a free hot buffet breakfast, free fast wifi and free parking. All rooms are air-conditioned, have balconies, fridges and all the comforts of home. Bring along the family pet as we are a pet friendly hotel. ... more less
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- Also Known As:
- Embassy Hotel Victoria