Great location. Hotel had reduced rate for us, either based on us being Vancouver Island residents or based on us being in Victoria to see a family member in hospital. Very comfortable room, including the bed and pillows. Reception was so kind on phone when I booked, and fellow recognized my voice when I arrived.
Thank you for staying at Days Inn on the Harbour. We're delighted that you were able to take advantage of our competitive rates for local residents and medical trips. Our entire team is dedicated to ensuring the comfort of our guests and we're thrilled that your stay was no exception. We look forward to welcoming you back to Victoria in the near future. Thanks for choosing Days Inn. It's our pleasure to serve you.
The person lied to us when we called and said they are having a New Year’s party so we booked online and there was nothing happening and one there they said they never have any new years celebration. We will never stay at this hotel ever. Horrible experience
We apologize for any misunderstanding. We believe that you spoke with a third-party. Our hotel does not have any banquet or event space. Therefore, we never host any New Year's parties. The on-site restaurant is an independent business that operates separately from the hotel and they also do not host events for this particular holiday. All of our staff are aware of this as this has been the case for several years. We sincerely apologize that you were misinformed. Please reach out to guestservices@daysinnvictoria.com and we'll try to make it up to you.
Helpful staff, excellent corner room with harbour view. Celebrated our 50th wedding anniversary. We were given a complementary bottle of wine! We ate in the restaurant here and walked from here to explore Victoria harbour and downtown. Well come again soon. Our go to place in Victoria.
Congratulations on your 50th anniversary! We're honoured that you made Days Inn part of your special occasion and we're thrilled that you had a memorable experience. We look forward to welcoming you back to your home in Victoria in the very near future. Thanks for choosing Days Inn. It's our pleasure to serve you.
- Worst bed, worst service -
I booked my stay 2 or 3 weeks in advance, but one bed in the room has a super old spring. Every time I turn around on the bed, it makes a loud sound and wakes everyone up. I woke up 6-7 times per night and I finally had enough after the 2nd night, so I asked the front desk if they could do anything about it. The Indian gentleman was nice and polite and assigned me a new room. It was better afterward as the beds in the new room don't have a super old spring.
You might think the service is good, but someone else here has a horrible attitude. When I stayed there, I wanted soda but the vending machine in the lobby only accepts VISA, master card, Samsung pay, or apple pay. Both my husband and my VISA card didn't work, and his Samsung pay didn't work either. Someone else tried to buy something but failed too. I then asked the guy at the front desk (a Caucasian guy with blonde(?) hair) about it, and he got super defensive and insisted that he's used it numerous times and it's fine. He also cut me off as well, and i think he firmly believes that I just don't know how to use the machine. He eventually just said "maybe it's broken then", "sorry" nonchalantly. The only possibility I could think of is that it only works for Canadian VISA cards, but he didn't think of anything like that as he wasn't trying to solve the problem, but dodging it. It's probably the worst customer service that I've ever seen at any hotel, and I felt he didn't really want to work there at all as he has no desire to recognize the issue or solve the issue, but dodging it.
I've stayed in other Days inn hotels in other cities and they were acceptable, but this attitude isn't. I doubt I will stay in Days Inn again as they allow such horrible customer service in their hotels.
PS. the beds were filthy and you could see hair on the sheets... I am not sure if they even cleaned or changed the sheets...
We are sorry that you did not enjoy your stay with us. The experience that you described is not reflective of the service that we wish to provide and we sincerely apologize for not meeting your expectations. Our entire team is dedicated to providing an exceptional guest experience as demonstrated in the majority of our reviews. We will certainly take your feedback to heart and provide the training necessary to our team to ensure such situations are handled better in the future. Our mattresses continue to be replaced on an on-going basis with luxury pillow-top mattresses. We apologize that your first guest room did not meet your expectations. Your feedback will be shared with our entire team and we will focus on improving. It is our sincere hope that you will give us another opportunity to serve you. Meanwhile, please reach out to our Guest Services Team at guestservices@daysinnvictoria.com and we'll do our best to make up this experience for you.
Great staff service. The AC could be better, the room could have been warmer. The restaurant in the first floor is good. The standard room is a little bit above cheaper options but the rooms are comfortable and the bathrooms are clean. The water pressure in the bathroom sink is too much, the water gets splashed on the surface.
Thanks for staying at Days Inn on the Harbour and recognizing the efforts of our team. We appreciate the time you took to share your experience and we'll certainly use that feedback to improve your future stays. We hope to see you again on a future trip to Victoria. Thanks for choosing Days Inn!
