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Magnolia Hotel And Spa
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Reviews (2,963)
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2,446
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2,584 - 2,589 of 2,963 reviews
Reviewed January 26, 2012

Booked this through Priceline.com,didn't know which hotel our bid would aquire. We have stayed in Victoria numerous times,usually at the Marriott inner harbour,but thought we would try priceline,where you don't know what property you have purchased until they tell you and save a significant mount of money. What a great choice! Perfectly appointed room,very comfortable beds..first class. Included a well thought out continental breakfast at their Prime restaurant. Staff were very friendly,no pool,but offers everything else including a full service spa.Turn down service never happened as it was supposed to @ about 5pm..or this hotel would get a perfect rating from me.

Room Tip: Ask for a room with a view..if available.
  • Stayed: January 2012, travelled with friends
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1  Thank Apollocanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded January 27, 2012

Thanks for your kind review ApolloCanada!

We're thrilled that you had a wonderful stay, and appreciate your sharing your feedback.
I would like to express my sincere apologies for the issue with turndown. Evening turndown is included with all rooms between 5:30 and 7:00pm daily. This is one of the little elements that many guests enjoy about our Luxury Boutique hotel, and I am sincerely sorry that you did not get your room turned down.

I will email my contact information to you, and welcome you to contact me personally to make this up to you on a future visit.

Thank you again for your business and feedback!

Best Wishes,

Bill Lewis
General Manager
The Magnolia Hotel & Spa,
Victoria's Luxury Spa Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 23, 2012

Well worth a stay here. The team at the front desk were just the friendliest and extremely helpful. The rooms are comfortable with the bathrooms full of goodies. I would definitely come back.

  • Stayed: January 2012
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1  Thank zipzip1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 21, 2012

This hotel has a great central location, close to the waterfront and bus station and close to all amenities. Really decent sized rooms, and a welcome plate of fruit, chocolate and water awaited us on arrival. The hotel offered hot apple cider, tea and coffee in the reception, free of charge. Breakfast was also included in the price, which was a welcome surprise and offered a great selection to set you up for the day.
The hotel staff are very friendly and welcoming.

Absolutely recommend this hotel for a stay in Victoria.

  • Stayed: January 2012, travelled as a couple
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2  Thank wilbury321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 14, 2012

The Magnolia hotel is just outside the inner harbor which is the prime location in Victoria. It is within a mile radius of some of the best restaurants in Victoria. The hotel is small but offers many of the services that you would find at a bigger hotel. The hotel advertises the views from the rooms in their corner rooms but unless you are willing to stick you head out the window and crane you neck the views aren't anything special. The rooms are large and well appointed, with a beautiful bathroom. One nice thing to keep in mind when comparing the Magnolia to other hotels in Victoria is to note that the magnolia offers free wifi and complementary breakfast. The lobby of the hotel is small and doesn't offer a great deal of seating. Also if you are coming from seattle on the Victoria Clipper the hotel is a good distance from the port and for my 75 year old grandpa it was too much of a hike. Overall the hotel is good because of its location and amenities but the views are not anything to write home about.

Room Tip: Don't pay extra for a room with a view the views aren't that great
  • Stayed: August 2011, travelled with family
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3  Thank dandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded January 19, 2012

Thank you for review dandrew,

We appreciate your business, and thank you for taking the time to share your experience with us. I am thrilled that you enjoyed all the included amenties with your room (breakfast, wifi) as well as the central location downtown, and our guest rooms were to your satisfaction.

I was sorry to hear that you didn't find the view as appealing as hoped, and that this didn't live up to the expectations you had. We generally receive wonderful feedback about our views from our Signature Corner and Diamond Level view room in particular, thus is was truly disappointing to hear about your experience and I would welcome the opportunity to make this up to you.

I would welcome you to contact me directly on a future visit, and I can ensure that your room is assigned one of these signature rooms to enjoy.

Thank you again for your business,

Sincerely,

Bill Lewis
General Manager
The Magnolia Hotel & Spa,
Victoria's Luxury Spa Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 13, 2012

Spent a couple of nights here at the end of December 2011. Was wonderful! Very friendly staff. Great location! Had a very spacious corner room. Comfy bed. Fine breakfast. Loved the extras... Free afternoon drinks, free coffee and tea, free hot apple cider and hot chocolate with cookies in the lobby with lovely live piano music. Would love to stay there again

  • Stayed: December 2011
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6  Thank MsOnHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded January 19, 2012

Dear Ms "On Holiday",

Thank you so much for sharing your experience online for your stay over the Holiday season.

We truly enjoyed celebrating the holidays at The Magnolia Hotel & Spa, and had a wonderful time with our guests. We're thrilled you enjoyed the events including the hot lobby cider, piano music and the complimentary wine and cheese events.

I do hope that we have the opportunity to welcome you back again with us,

Best Wishes,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Victoria's Luxury Spa Boutique Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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