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sktnchk
Saskatchewan

Mouse in the continental breakfast

1.0 of 5 bubblesReviewed Nov 2, 2022via mobile
The room was dated, furnishings scruffed, carpet soiled. The whole room was dilapidated.
There was a new mirror in the bathroom that had the new light bulb “painters taped” to it. There was construction materials just left in the hallway. We got in late and found out the restaurant was closed, permanently.
I slept fully clothed because it felt so dirty in the room.
We got up the next morning and stopped to get some breakfast before leaving. When I went in, I saw a mouse come out of the bowl of pastries and run down the table with a huge tail. I almost passed out.
We went and told the front desk and it didn’t seem to faze them.
This is the worst hotel I’ve ever stayed at. Do not be deceived by the exterior that looks nice.
Date of stay: November 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Leonard, General Manager at Sandman Hotel Victoria, responded to this review
Responded Dec 31, 2022
Thank you so much for your review, I am so sorry your stay was absolutely not at our standards. We are happy to announce a new restaurant is coming in 2023 and we are renovating all our rooms. We hope you will give us another chance in the future, Kind regards, Amy Leonard
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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13 - 18 of 304 reviews
Reviewed October 21, 2022

Very run down hotel, very dated. All furnishings chipped and scuffed. Drywall sheets left in hallways and random construction materials strewn about.
The carpet was disgusting and soiled.
Go elsewhere! Do not stay here.

Date of stay: October 2022
Trip type: Travelled with family
Thank maplelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Leonard, General Manager at Sandman Hotel Victoria, responded to this reviewResponded December 31, 2022

Thank you so much for your review, I am so sorry your stay was absolutely not at our standards. We are happy to announce a new restaurant is coming in 2023 and we are renovating all our rooms which will be done early 2023. We hope you will give us another chance in the future, Kind regards, Amy Leonard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2022

Sandman is located in an area outside the city - 20 minutes walk - the surroundings are dull, parking space and surrounding closed businesses - the restaurant is closed due to circumstances - cobbwebbs can be seen from the outside.
Rooms were clean enough, staff was friendly but clearly overworked.
In the coffee corner guests were taking plastic bags full of muffins and juices out, a man was talking loudly behind his screen and coffee was finished and staff clearly too busy to check.

Date of stay: August 2022
    • Sleep Quality
    • Rooms
    • Service
Thank LucienneB45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Leonard, General Manager at Sandman Hotel Victoria, responded to this reviewResponded December 31, 2022

Thank you so much for your review and hope to have you stay again. Kind regards, Amy Leonard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2022 via mobile

1st week of Oct 2022 I stayed at Sandman. We had a king suite. King bed with kitchenette. Clean suite with good upgrades. Quiet enough. Staff were very kind. I booked thru Sandman by phone as the prices were the same as websites. Clean pool area. For a three star I would easily rate it closer to 4. Prices in Victoria however are outrageous. Not the fault of Sandman.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank andydQ4370AG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Leonard, General Manager at Sandman Hotel Victoria, responded to this reviewResponded December 31, 2022

Thank you so much for your review, we are so pleased you enjoyed your stay and hope to see you again soon! Kind regards, Amy Leonard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2022 via mobile

This hotel has distinguished itself because of the quality of service and care we have regularly received here! Amy Leonard ,as general manager is consistently alert and thoughtfully anticipating the needs of guests! The commitment of Front Office Staff such as Olu and John Shalay to be there for guests is remarkable…You will be welcome and appreciated here! See you soon and know you are getting good value for your dollars spent here!

Phyllis Mitchell

Date of stay: August 2022
Trip type: Travelled as a couple
Thank phyllismS1222GA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Leonard, General Manager at Sandman Hotel Victoria, responded to this reviewResponded December 31, 2022

Thank you so much for your review Phyllis, we are so pleased you enjoyed your stay and hope to see you again soon! Kind regards, Amy Leonard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 5, 2022

We did check in to the hotel and once we got into our room were absolutely appalled at the condition of the room. There was a concerning odour, consistent with the the smell of barf, the carpet was stained in various areas, the wallpaper was peeling off, the kitchenette was in horrendous condition, there was staining on the couch, all the furniture and cabinets were damaged, paint was peeling off the cabinets. The price point for such conditions was appalling. We asked for a refund and to cancel the hotel room and changed hotels. Was not impressed.

Date of stay: August 2022
Trip type: Travelled with family
Thank stephaniekN5355KY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Leonard, General Manager at Sandman Hotel Victoria, responded to this reviewResponded December 31, 2022

Thank you for your review, I am happy to announce all our rooms are in renovation and will be completed early next you. I hope you will give us another try in the future, Amy Leonard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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