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“Reasonably priced”
Review of Arbutus Inn

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Arbutus Inn
Ranked #36 of 49 Hotels in Victoria
Reviewed 9 July 2017 via mobile

This ended up being a great choice. It's right on the bus line to historic downtown Victoria so we didn't have to park. Bus fare $3 CAD for day pass. Clean room and no traffic noise despite being on busy street. Several eating options within a block. Doubles as National Car Rental so almost missed it.

Stayed: July 2017, travelled with family
Thank pxsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbutusInn, Manager at Arbutus Inn, responded to this reviewResponded 10 July 2017

Dear Guest,
Thank you for your review on Tripadvisor. We are very happy to ready that you found staying with us in your budget for room accommodations. All the best to you in your travels and we look forward to having you as a guest again should you return to Victoria.

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14 - 20 of 224 reviews

Reviewed 5 July 2017

We stayed one night in Victoria at the Arbutus Inn.
Although this hotel looks average from the outside, the staff was friendly and helpful and our room was a surprise. The bed was comfortable, the room was quiet, and the bathroom was enormous with a beautiful soaking bathtub! The bathroom appeared to be recently renovated. We liked that parking was free and noted that a car rental facility was on the premises.
We plan to stay here again when we are back in Victoria.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank EmilyPNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2017

We didn't get the room which was displayed in pictures when we booked. But we have only stayed in this hotel for a night. And for that is okay. The room was clean although dated. Just a few min drive from downtown, so good location. Free wifi also. For short stay it is okay.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank TinaSaona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbutusInn, Manager at Arbutus Inn, responded to this reviewResponded 2 June 2017

Dear TinaSaona,
Thank you for your review on Tripadvisor. We are sorry to read that the room you booked was not like the picture you saw. We do have various room types and some of the room layouts are a bit different. We are glad to see you still enjoyed your stay and found us in a good location that met with your needs and time spend in Victoria. We look forward to having you as a guest in the future.

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Reviewed 31 May 2017 via mobile

We came to town for Swiftsure and again chose to stay at our favourite hotel. The Arbutus Inn is always great. Friendly staff. Clean rooms. Affordable rates. Very comfortable beds. What more could we want.

Stayed: May 2017, travelled as a couple
Thank LauraHDuncan_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbutusInn, Manager at Arbutus Inn, responded to this reviewResponded 2 June 2017

Dear Laurah,

Thank you for your review on Tripadvisor. Thank you for staying with us again. We hope you enjoyed your time in Victoria and seeing all the boats at Swiftsure. We look forward to having you as a guest again in the future.

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A TripAdvisor Member
11
Reviewed 27 May 2017 via mobile

We had a small apartment with kitchen for 4 persons. On a warm day we couldn't cool it down, despite of airconditioning. The room was not very clean and dusty. We found a mouse fall in our room. Windows were dirty but however the view from the windows at a parking lot is also not special. Although we paid for 4 adults we only found 2 coffee sachets in the room. We asked for extra and we had to pay 1,50 per sachet! We only stayed one night and that was more than enough.

Stayed: May 2017, travelled with friends
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbutusInn, Director of Sales at Arbutus Inn, responded to this reviewResponded 29 May 2017

Dear Guest,
Thank you for your review on Tripadvisor...Im sorry that you could not cool down the room...we would have been happy to assist you with the air conditioner settings. I looked at your invoice and there were no extra charges for coffee to your room. We appreciate all the feedback and hope you enjoyed your time in Victoria on the May Long Weekend.

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Reviewed 13 May 2017

The room was clean and the beds comfortable, but had a slightly dated feel to it. I have no complaints as we were only staying for a night and had got a very good deal having booked some months previously.

Downtown is walkable, but there is a bus stop right outside of the hotel, and buses are very frequent.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank williams_tj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbutusInn, Manager at Arbutus Inn, responded to this reviewResponded 15 May 2017

Dear Guest,
Thank you for your review on Tripadviosr. Since we took over the Arbutus Inn we have made a lot of upgrades. New Beds, new carpets, new linens, new tvs andwe have replaced the hotel boiler system, new roof and painted the outside of the building. This year we are planning to replace all the furniture, drapes and lamps. Thank you for staying with us and we look forward to having you as a guest again in the future.

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Reviewed 6 April 2017

Although this hotel looks average from the outside, once inside was a wonderful experience. Front desk staff were friendly and helpful.
The room was spotless. Everything worked. Most importantly was quiet and I slept well.
Room rate was average, but unlike some hotels in the area, parking was free.
Will definitely stay here again when in Victoria.

  • Stayed: February 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank Bruce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbutusInn, Manager at Arbutus Inn, responded to this reviewResponded 31 May 2017

Dear Bruce L,
Thank you for your review on Tripadvisor. We have have passed on your comments to the staff at the hotel. Thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#21 Business Hotel in Victoria
Price Range: $82 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
Official Description (provided by the hotel):
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 
Reservation Options:
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central

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