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“Failed to pick us up”

YYJ Airport Shuttle
Ranked #4 of 22 Transportation in Victoria
Certificate of Excellence
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Owner description: The YYJ Airport Shuttle is Victoria's only Airport Shuttle service. We offer frequent, affordable and reliable service from downtown Victoria to Victoria International Airport. Our shuttles run on a regular schedule which departs roughly every forty minutes from Downtown Victoria, over 40 popular hotels and the Airport. Contact us today to look after your transportation needs from Victoria Airport!
Reviewed June 3, 2015

We bought a return shuttle ticket from the airport to the Inner Harbour, Victoria. Our driver on the way in (Neil) was great - chatty, funny and courteous. Sadly, when it came to the time for picking us up from our hotel to catch our plane home, it was just the opposite. We rang in the morning to confirm our time (as requested) and left a message on the answerphone. Our hotel offered to call them later to confirm a time. When we got back to the hotel, a time of 1:31 had been agreed (after several calls by the hotel). 1:31 came - no bus. Hotel called them again. The bus hadn't got us on their schedule, but said they would turn round. 20 mins later, no bus, so the hotel called again. They said they couldn't turn round after all, and had been trying to ring us (total nonsense as the hotel staff and ourselves were at the front desk the entire time). The hotel then got us a taxi and we just about got to the airport on time. I would definitely NOT recommend YYJ Airport Shuttle unless you want stress and anger. The Best Western Plus Inner Harbour staff, however, were brilliant.

1  Thank spellbinderguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy Z, Manager at YYJ Airport Shuttle, responded to this reviewResponded July 6, 2015

We are so sorry to hear about your return experience on the shuttle, that is highly unusual for something like this to happen. Your experience with our driver Neil, is what we pride ourselves on.

The Best Western Carlton Plaza is one of our Additional Pick Up Stops and with reservation, as it sounds like you had, you should not have had this problem. If and when you return to Victoria, we would welcome the opportunity to assist you with your airport transfer .

Sincerely,
Tracy Zeisberger
YYJ Airport Shuttle

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Write a ReviewReviews (277)
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"downtown hotel"
in 8 reviews
"return ticket"
in 6 reviews
"small airport"
in 5 reviews
"great shuttle"
in 3 reviews
"always on time"
in 5 reviews
"downtown core"
in 3 reviews
"driver"
in 123 reviews
"stops"
in 24 reviews
"tickets"
in 24 reviews
"passengers"
in 17 reviews
"route"
in 16 reviews
"kiosk"
in 10 reviews
"van"
in 4 reviews
"journey"
in 4 reviews
"empress"
in 3 reviews
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259 - 263 of 277 reviews

Reviewed April 28, 2015 via mobile

Right on time, courteous driver. Bus was clean and spacious. Excellent and reliable mode of transportation to the Victoria airport.

Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy Z, Manager at YYJ Airport Shuttle, responded to this reviewResponded July 6, 2015

Thank you for your review of our YYJ Airport Shuttle service. We pride ourselves on our excellent drivers and reliable service.
We look forward to serving you again on your next trip to or from the YYJ Airport.

Sincerely,
Tracy Zeisberger
YYJ Airport Shuttle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AliS7730, Director of Sales at YYJ Airport Shuttle, responded to this reviewResponded October 9, 2018

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Reviewed September 13, 2018 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AliS7730, Director of Sales at YYJ Airport Shuttle, responded to this reviewResponded September 14, 2018

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Reviewed July 9, 2018
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali S, Director of Sales at YYJ Airport Shuttle, responded to this reviewResponded July 10, 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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