Chilcoot Lodge is a perfect ski-in/ski-out location near heart of the Silver Star village. Easy walk to all the restaurants and shops and 10 feet from the front door the skis were on and ready to go. Rooms were a touch dated but very clean and very comfortable. The 1 bedroom configuration was perfect for our family of four, everyone got a real bed! Hotel staff/service was better than I have experienced in many 5 star hotels. Unfortunately we had an incedent where we caused some damage to the room, but the response from the hotel was professional and very reasonable. I think the true test of service is how things are handled when something goes wrong and the staff passed this test with exceptional service. Chilcoot is not a luxury hotel but overall it is probabally the best value on the mountain with clean comfortable accomodations, great service and a perfect location.

Upon arrival at the Hotel we were very quickly Checked In by a very pleasant lady at the desk. We were there for a Wedding Reception so we just had time to drop our belongings in the room and carry on with other details. Later that evening we were ready to retire for the night when my husband said "What is that on the pillow?" I put my glasses on to discover we had a bed bug creature on the pillow. I immediately wrapped it in Kleenex for proof. I then called the Front Desk only to get a recording. I informed them of my findings and asked for someone to call us A.S.A.P. No One Called back. We then ripped things apart to see if we could find anything else. There was some small black marks along the seems of the mattress. It was a very long night to say the least.... Sleep was very minimal. Went to the desk in the morning to check out and i showed the lady at the desk what we found. She took it to the General Manager who happened to be there at the time. She had mentioned to him that we were the people that left the message about the bug. (A glass window to his office.) We seen him look at it, wrap it back up and come out to us and said, "So, what can we do for ya about this?" I just stood and stared at him..... He then said "How about pay half price for the room?" I immediately said, "How about NOTHING!" He then turned around to walk away and said just go. The lady at the desk looked up and said i'm not sure i heard him right so i will have to go check and see what he wants to do about this. Again watching her talk to him (thru the glass) he came back out of his office, looked up at me and signed with his arm and said "Just go"... The kind lady at the desk did up a Credit for our room and gave me a copy. He muttered something to the effect that this was a alot of fuss over ONE BUG! This General Manager never once gave an apology or returned our concerning phone message. We found this extremely Poor Customer Service and Poor Management skills. We found the ladies at the desk Very Nice. No we will never go back!