Overall the hotel was OK. Staff were friendly. Ricky's restaurant was great. However both rooms we stayed in had dirty floors. I asked to have them cleaned and staff said the floor had been cleaned. However when I went into the room there was still a big ball of hair on the floor. I then picked up the hair and some of the crud in a Kleenex and took it to the front counter. They said it would be cleaned again but still the floors were dirty. I asked three more times to have the floors cleaned and I finally gave up. Bathroom floor would leave black marks on the bathmat, socks and feet. Management said it was a cleaning product used by housekeeping. I don't know if it was from dirty carpets or what but the floors were dirty in two seperate rooms. I filled out a survey for BW and the hotel manager responded by giving us a discount on our next stay and this was very nice, however I just won't stay there again.
- Official Description (provided by the hotel):
- The Best Western Pacific Inn Vernon offers 61 brand new executive king rooms and one bedroom suites with full kitchens. Every guest room features 37" flatscreen TVs with HD viewing, mini fridge & microwave and complimentary wired & wireless high speed internet access. We feature Ricky's All Day Grill, a fitness centre, large spacious meeting room and an inviting open lobby social area. ... more less
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