2 weeks ago my wife and I had planned a road trip to Vernon B.C.
Unfortunately I came down with a severe flu and had to cancel our trip and return to our home in Nelson B.C.
My wife called Best Western in Nelson to explain our situation.We were told that there was nothing that could be done and we would have to pay the full amount because we had not called earlier which was the case but I did not get sick until that morning.
This past summer my family had used various Best Western Hotels to stay at 8 times on a trip across Canada and were pleased with the service and accommodation.
As a regular guest we were disappointed to be charged the full room rate for the room which we did not stay in.I will think about using other places to stay in future.
- Official Description (provided by the hotel):
- The Best Western Pacific Inn Vernon offers 61 brand new executive king rooms and one bedroom suites with full kitchens. Every guest room features 37" flatscreen TVs with HD viewing, mini fridge & microwave and complimentary wired & wireless high speed internet access. We feature Ricky's All Day Grill, a fitness centre, large spacious meeting room and an inviting open lobby social area. ... more less
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