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deboraho869

My favourite place to stay

4.0 of 5 bubblesReviewed Jun 3, 2024
The staff are very friendly and accommodating. No complimentary breakfast at this location but everything else was great. There is an attached restaurant, tho.
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Pacific Inn, General Manager at Best Western Pacific Inn, responded to this review
Responded Jun 6, 2024
Dear Deborah,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (406)
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Traveller rating
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148
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Traveller rating
170
148
42
23
23
Show reviews that mention
All reviews front desk adjacent restaurant nice place to stay up to date fridge and microwave stay there again convenient location per night ricky cleanliness soap bedding
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2 - 7 of 406 reviews
Reviewed May 13, 2024

The cleanliness of the room is subpar at best. I rented a "pet friendly" room. The room smelled of urine! When taking my chihuahua outside to do their business, there is no grass, not pet area, nothing but large rock and parking lot. There is rat traps set up at every doorway, and zero chairs or benches for people to sit outside. Not at all impressed for a Best Western.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank debbiekay2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Pacific Inn, General Manager at Best Western Pacific Inn, responded to this reviewResponded May 14, 2024

Dear Debbie,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 250-558-1800.


Sincerely,

Lovepreet Kaur
FD Manager
Best Western Pacific Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2024 via mobile

As a best western diamond elite
I had a $ 100 gift certificate
The front desk Clerk could not input properly & was of no assistance
Mediocre customer service
Had to phone BW customer service got sorted out took way to long after driving 8 hours
Do your self a favour stay elsewhere
Bw is low class mediocrity at best

Room tip: Don’t stay here
Date of stay: April 2024
Trip type: Travelled on business
Thank Greg B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 20, 2024

There aren't a lot of bells and whistles here (no pool or hot tub) but the rooms are very nice and include a little sofa so you don't have to sit on the bed. The rooms are large and clean. The bed was really comfy and the room was quiet at night even though the property is right on the busy street. The parking is easy and they have a free electric charger for EVs. I've stayed here over the years and come back because it always works. The restaurant isn't great and I wouldn't recommend it but the hotel is good although it is starting to show a little wear.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank smith370
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 13, 2024

Liked the layout of the room. Having a sofa to sit was nice. Options to have breakfast or not was good.
The location of hotel is good. Very easy to find. Having a little sink and a little counter space for coffee machine was great. Also had a microwave.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Mariko L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Pacific Inn, General Manager at Best Western Pacific Inn, responded to this reviewResponded February 14, 2024

Dear Mariko,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 250-558-1800.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Lovepreet Kaur
FD Manager
Best Western Pacific Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 27, 2023

Good size King room with newer bedding. Lots of lights. Bathroom lighting poor for makeup application.Centrally located for easy access. Lots of parking. Attached restaurant Rickys//Pizza Napolitana. Large lobby with lots of seating, PC access and printer, Coffee and tea available in lobby anytime. No Frills accommodation at a decent price.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Alahayjax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Pacific Inn, General Manager at Best Western Pacific Inn, responded to this reviewResponded October 28, 2023

Dear Alahayjax,



Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 250-558-1800.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Lovepreet Kaur
FD Manager
Best Western Pacific Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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