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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed 19 February 2012

The Pan Pacific Whistler Mountainside provided us with a room that let us see both Blackcomb and Whistler Mountains. We enjoyed watching from our deck, living room, & bedroom, the skiers & mountain bikers and the hustle & bustle in the village below. Walking around Whistler in the pedestrian only area was a lot of fun and has lots of shopping opportunities. We even watched a bear walk through the village one night trying to check out the bear proof garbage can.

The pool and hot tubs were so relaxing to enjoy during the evening. Also, the onsite Irish pub/restaurant was fun too. The staff were very quality driven and the entire Pan Pacific experience left us with a very memorable Whistler experience. We are glad we stayed as long as we did.

  • Stayed: May 2011, travelled as a couple
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Thank Laugh-Love-BeHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 February 2012

We have now stayed at Pan Pacific Mountainside on four consecutive years, having previously stayed elsewhere in the village. The location is so convenient, the accommodation clean, comfortable and extremely well looked after. The staff are efficient and friendly without being over the top and nothing seems like too much trouble for them. It is a modest-sized esablishment and this enables the staff to treat one personally and effectively. The swimming pool and hot tub area is fantastic - it is one of the joys of life after a days ski-ing to soak in the hot tub with a bacardi and coke watching the last few skiers and boarders come down the mountain with the sunsetting (often spectacular colours) or with the snow gently descending. No complaints at all - well, perhaps one little suggestion - Please can we have some egg-cups (for boiled eggs) - we had to improvise with tumblers and kitchen roll!!!!

  • Stayed: January 2012, travelled as a couple
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1  Thank hbanbdjrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 20 February 2012

Dear Guest, thank you for choosing Pan Pacific Whistler for the 4th year in a row! We truly appreciate your return patronage and taking the time to share a review. Egg cups, brilliant suggestion and yes we can make these available. We are so pleased to learn that you found our team's service personble, attentive and friendly. We love looking after our guests and look forward to welcoming you back again.

Kind Regards,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com

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A TripAdvisor Member
Seattle
1
Reviewed 15 February 2012

I generally love the Pan Pacific but there are three issues that I did not like:

1) My room was too warm. Even with the AC turned to full cold, it still did not cool off. Consequently, I had to open the window at night and;

2) If you are facing the Garibaldi Lift Company it get's pretty noisy around 2AM when that place closes and the patrons head out into the village stroll! Bring your earplugs!

3) The Irish Pub downstairs use to serve drinks in the back portion. Now they say you have to order food in order to have a pint or two in the back area. It was not like this a few years ago and this is a problem because sometimes the bar is so full that you can't find anywhere to sit in the front. If you are just coming home from dinner and want to stop off for a pint, you've already eaten so you don't feel like more food! It totally sucks when you can't sit and have pint in your own hotel bar!

Other than that, the Pan Pacific is my favorite hotel that I've stayed in yet at WB. The staff is super great, the rooms are really nice, and I look forward to staying there again!

  • Stayed: February 2012, travelled with friends
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Review collected in partnership with Whistler Blackcomb.com
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

We've stayed twice at the Westin, and the last time we went there were a few issues that made me think about trying somewhere else. The Westin is a big hotel and at peak season, when we were there (Dec - Jan 2010-11), it struggles to cope. The housekeeping service was possibly the worst in any luxury hotel we've stayed in, there was a 20 minute queue to collect our skis from the ski concierge, and the swimming pool/spa area was crowded to the point of being unpleasant. I usually book the entire package through Intrawest, the nicest, friendliest company on the planet, and they've twice recommended the Westin above the Pan Pacific. They had no availability at the PP so I had to book it directly myself. However, the people I dealt with at the PP were very helpful and booked the rest of the package too - the transfer, lift passes, kids' lessons and ski hire, so I didn't really miss out by not being able to use Intrawest.

First impressions of the PP weren't great. We were offloaded away from the main entrance and struggled with our bags through the snow. It took a bit of time before any of the bell boys (OK, ski bums) took any notice and came to help us. The lobby is small and unspectacular, especially compared to the Westin which is grand to the point of opulence. The room - a King one-bed Valley view suite - was pretty similar to the one bed suites in the Westin, although most of those only have Queen beds. The bathroom was a big disappointment - functional but charmless, with only an overbath shower so I couldn't use it at the same time the kids were having a bath (the Westin had a separate shower). It wasn't very powerful either. However, one of the issues I had with the Westin was the lack of cupboard space; our room at the PP had two chests of drawers as well as a large wardrobe and a cupboard for jackets, hats, boots etc, so we had plenty of space for all our things. Other than that they were about the same size, and with pretty much the same features - kitchenette, gas fireplace, balcony, flat screen TVs, sofa bed and blanket box.

Location-wise they're pretty similar. They're both right by the lifts and ski school, and the difference is probably measured in seconds rather than minutes so not worth considering. However, the Westin is a lot quieter. Our room at the PP faced onto the main road through the town and on nights when it snowed we were woken up by very noisy snow ploughs. I had specifically asked when I booked for a high room in a quiet spot, but they put us on the 5th Floor, opposite the lifts (not that we heard them and this was actually quite helpful), the 5th floor being the lowest of the 'high floor' price range.The noise I imagine is not an issue in summer but if you're there in winter it's something to consider.

There are two main pluses of this hotel over the Westin: the first is the pool deck which has a large swimming pool and two hot tubs. The hotel is a lot smaller than the Westin so despite it being Xmas/New Year, they were never crowded. The pool and one tub also overlook the main slope down to the village so you can watch people skiing as you soak. (The Westin's overlooks the road and hasn't got much of a view.) It's a fantastic facility, and the other hotel guests were ultra-friendly so we struck up all sorts of conversations every time we went. The gym however, is a lot smaller than the Westin so if this matters you may want to take that into account.

The second bonus is that you get a ski locker. The Westin has a trolley to dump you stuff on at the foot of the slope, but when we were there we found it was not always out at the time we finished skiing (2.30-3ish). They then take your stuff to the storage area and then you have to queue up in the morning to get it - a real pain if you're in a hurry to get to ski school (although less so if you're not there at peak season or you're not in a rush to get out in the morning and can wait till the queue's died down). The PP's lockers are much better - you just go and pick up your stuff and then out you go and as you're right by the lifts you haven't got far to take them.

The staff at the PP were friendly,although not always entirely helpful. They didn't explain when I checked in that I needed to collect the kids' lesson passes from the Guest Relations office in the town that evening - and when I enquired the next morning, they said they would be given to us by their instructors. This was totally wrong and meant we were really late the first morning and the kids missed out on an hour's lesson time as that's how long it took to queue. I complained to the duty manager, and they dropped off some yummy chocs from the Rocky Mountain choc shop to apologise, so I felt they handled it well. The housekeeping was much better than the Westin's had been. I emailed the concierge before we arrived and asked them to book us restaurants and they did this with no problem. When one had to be changed because it didn't quite work, they just got on with it.

We love Whistler - this was our fourth trip. Next time, I think on balance I'd probably choose to stay at the PP over the Westin, if only because I loved the PP swimming pool and the Westin ski concierge queue is such a pain (though you need to check recent reviews to see if this has changed). If neither of those are important to you, then I'd go with the Westin.

  • Stayed: January 2012, travelled with family
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5  Thank rosiefromlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

This hotel is just so good on so many different levels. Location second to none, handsome building, functional access - flow, good parkade - your own ski/bike locker! The rooms are well designed, appointed, have one opening window and small balconey. Very good steam room, hot tub and gym. Only downer was an inadequate shower head in 608.

  • Stayed: February 2012
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Thank Konboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

Just got back from our winter vacation at Whistler. We are a family of four...11 yr old boy and 8 yr old girl. This is the best location by far. Closest to the bottom of the slopes. Get a mountain view room...it just can't be beat...overlook the slopes, some of Whistler Village, and the pool and hot tubs. There is a ski valet/locker room just through the doors after walking in from the slopes, which is super convenient. We had a one-bedroom suite, which came with a nice little kitchen and eating area, as well as a gas fireplace. It was perfect for a family of four. Not too large, not too small. The mountain view rooms overlook the pool and hot tubs, which was great because our kids wanted to swim every day after skiing. My wife and I went down with them a couple times, but when we didn't, it was nice to be able to just look out the window or over our balcony to check on the, and make sure they were okay. Also, with being in such a great location, we sometimes cracked open the window or door to let in some of the music/vibe from the village outside. Note that even though I say that, it's not like it's loud outside where you cant sleep or hear the TV. It's only at certain times and when the door or window is open. If you go to Whistler and stay here, try to stay over a Sunday night to catch the fire and ice show, where they build some ramps at the bottom of the slopes and skiers and snowboarders do tricks and jump through a big ring of fire. You can watch this from your room window or balcony if you have a mountain view room. All in all, no complaints and will be staying here again next year because there's simply not a better location in Whistler Village.

  • Stayed: February 2012
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1  Thank MCEAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

  • Stayed: February 2012, travelled with family
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Review collected in partnership with Whistler Blackcomb.com
1  Thank mritchey2017
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 20 February 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Pan Pacific Whistler Mountainside

Address: 4320 Sundial Pl, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range: $119 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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