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Reviewed November 7, 2016

Location was perfect, everything very close by. Once we parked the car we did not need. Staff very helpful, pub has great food. View was great, would have been better in the ski season. Lots of venues to eat for a reasonable price considering it is Whistler. The best thing about the Pan Pacific it has a full kitchen and if traveling on a budget with family or a group this is a really great option in a 5 star accommodation. Nice pool and 2 large hot tubs facing the mountain. This is a resort I would recommend and has great value. The one only negative is be sure you don not stay in rooms located near 313, unless you are a early rise, it is very noisy, it is located over the loading dock, and garbage bins. Staff very friendly and helpful, there is a complimentary shuttle service.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded November 8, 2016

Dear Cheryl,

Thank you for taking the time to review your stay with us. Your feedback is truly appreciated.

I'm so glad to see you enjoyed your stay and had a great time in Whistler.
Being surrounded by beautiful mountains and wilderness, any view in Whistler is pretty amazing but you're right, winter is special. Don't take my word for it though, come back and check it out for yourself.

We are lucky to have such a wonderful location for our pool deck and the fully stocked kitchens certainly are a nice touch for those wishing to save a little money or who just love to cook.
For a quieter room, next time, I'd suggest our "Upper Floor" suites or a "Mountain View" to enjoy that same great view you get from the pool.

Thanks again for your feedback and if you're planning any more trips to our little mountain town please don't hesitate to get in touch as we'd love to welcome you back.
Regards,
Charlie S. - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2016

Pan Pacific is a brand that is first rate. The Mountainside facility has been maintained very well. It has been modernized and has a high degree of cleanliness. We stayed in a studio suite and it had a lovely kitchen available and living room. The hotel has quality amenities. There is an outdoor pool and hot tubs which are extremely well maintained.
We stayed for a very economical Groupon price in the shoulder season. The studio suite had everything that was needed. However, Murphy beds, in general, are less comfortable than regular beds. Overall, a quality hotel!

Room Tip: If you do not wish to sleep on a Murphy bed, do not book a studio suite. We were facing the back of the hotel. Very quiet.
  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded November 2, 2016

Dear Janice,

Thank you for having taken the time to share your experience with us. It is a pleasure to see that you enjoyed your stay here in Whistler, and appreciated the amenities that we offer. Hopefully we can welcome you back in the future.

Kind regards,
Hudson M. - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2016

Excellent serviced clean rooms. Speedy and well organized check in. Parking on site. Pet friendly. non smoking hotel. Two hot tubs and outdoor heated pool. Good location.
Dublin Gate pub has good food and good entertainment. Ski rental on site.

Room Tip: Higher floors are better.
  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank 27Jeannine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Experience Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded November 1, 2016

Dear Jeannine,

Thank you for your feedback. Feedback from our guests truly is invaluable and provides great insight into how our services are perceived.
I am glad you have been able to enjoy everything Whistler has to offer and that we have been able to help you create a memorable experience at the Pan Pacific.
Please note that only the Pan Pacific Village Centre is pet friendly though for your next stay with us.
We look forward to welcoming you back in the near future.

Warm regards,

Melanie

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Reviewed October 29, 2016 via mobile

What a great deal right in the village. It doesn't have a big lobby but the rooms are perfect for a long stay. We stayed in a 1 bedroom and it had all the amenities of a small furnished condo. Parking is underground and costs $28 a day.

Stayed: October 2016, travelled as a couple
Thank etan92612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded October 30, 2016

Dear Valued Guest,

Thank you for having taken the time to share your experience with us. I am glad to hear you enjoyed your stay here in Whistler and were able to make the most of our central location in the village. We look forward to hopefully welcoming you back in the future.

Kind regards,
Hudson M. - Guest Experience Manager

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Reviewed October 14, 2016

We stayed at the Pan Pacific for a night and we had a fantastic stay.

I was a little concerned because when I made the reservation for the basic room, as it said it would be a studio with a Murphy Bed, but I guess they had availibility when we checked in and they upgraded us to a one bedroom suite without saying anything (I just check on their website and it's a different rate for a 1 bedroom studio). However, after staying at the hotel, I'm sure the studio would have been perfect too, as the entire facility is in perfect condition and so comfortable.

We didn't go during ski season bu the room would be absolutely perfect for a ski stay, as the spaces are nice and big (for when you're in all your puffy ski-gear), the tub is a nice soaking tub, and the kitchenette was more than equipped to handle any type of cooking.

We also had the chance to enjoy the hot tubs and the eucalyptus scented steam room, which was divine!

On a final note, I have been trying to find the toiletries they have at the hotel to buy the full size but no luck yet :(. The shampoo and conditioner were the nicest I've ever tried, my hair looked amazing!

Stayed: October 2016
Thank FiorePebbly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Experience Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded October 15, 2016

Dear FiorePebbly,

Thank you for taking the time to leave your feedback on your recent stay with us.

It is great to hear you enjoyed your stay with us all be it a short one and I'm happy to hear you enjoyed you complimentary upgrade to a one bedroom suite. We sometimes can't communicate this at check in as we are not able to give everyone an upgrade and so wouldn't be fair to the people checking in stood next to you, but its great to hear you enjoyed the extra space and luxury.
I have checked with our housekeeping department and unfortunately you won't find these toiletries local, they are all the way from Asia.....so maybe if you are that side of the world!
I hope we get the opportunity to welcome you back in the future.
Kind regards,

Kevin H. - Guest Experience Manager

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