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Reviewed August 26, 2019

Excellent, and friendly staff. We were very impressed with the service. Room was clean, and fully loaded with a kitchen, fridge, dishwasher, fireplace, balcony. Beautiful pool with a fitness centre. I came with my husband and toddler, and everyone loved it!

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank andriaanneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PanPacificManagement, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded August 27, 2019

Dear Valued Guest,

Thank you for taking the time to leave us such a kind review, we greatly appreciate your feedback and are pleased to see that you enjoyed your time in Whistler with us at the Pan Pacific!

We are so glad that our staff were able to improve the quality of your stay, we constantly strive to provide the best guest experience possible and personalize your interactions to ensure you feel welcome. The amenities in the kitchen make a big difference in Whistler where the cost of a plate at an average restaurant costs around $20 so being able to make your own meals is a staple of both of our properties in Whistler. Otherwise, I am glad that you were able to make full use of our recreational facilities and hopefully enjoyed the view from the pool deck right to the face of the mountain.

Thank you again for your feedback and we are so glad that you enjoyed your stay. Please do not hesitate to reach out should you have any additional comments you would like to add, we are always interested in hearing your opinions. We hope to welcome you back to the hotel again in the near future.

Kind regards,

Tristan
Guest Experience Manager
Pan Pacific Whistler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 23, 2019 via mobile

The Pan Pacific mountainside was in a perfect location for all of our Whistler activities. We were on our honeymoon so were upgraded to a 7th floor suite with a mountain view. The room was well equipped, quiet and comfortable. The Irish bar downstairs has an awesome happy hour with great food. The staff were all so friendly and welcoming. We used the complimentary shuttle a couple of times and enjoyed a dip in the outdoor hot tub. Great hotel - would definitely stay again.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank katieksr83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded August 24, 2019

Dear Valued Guest,

Thank you for your great review of our hotel. I am so pleased to see you chose to spend your honeymoon at the Pan Pacific Whistler. Congratulations again!

It's great to hear your enjoyed your mountainview suite, the Dubh Linn Gate Irish Pub, the complimentary hotel shuttle and of course our hot tub.

Thank you again for your feedback and we hope to welcome you back to Whistler again soon!

Kind regards,
Mia
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 19, 2019

Myself and friends were stuck for somewhere as we had a bad experience in Evolution whistler hotel.
We went into Pan pacific crossing our fingers that they had a spare room for us as it was the busiest weekend with all of the bike tournaments.
We were greeted with kindness and empathy about what had previously happened.
They agreed to help in any way they could on the busiest weekend. They provided us with a room and parking for both nights and wished us a great time on our mini holiday!
I believe "Charley" was the name of they guy who helped us with our booking. I can't recommend this place enough it was an amazing hotel with a very friendly staff.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Amy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 7, 2019

Dear Valued Guest,

Thank you for taking the time to complete our online survey.

Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide. I am so pleased to see that we were able to assist during this time and we had a room available over the busy weekend. It is great to hear that Charly was able make your mini holiday special.

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly.

We look forward to hopefully welcoming you back to the Pan Pacific in the future.

Kind regards,
Laura
Guest Experience Manager

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Reviewed August 10, 2019

This is my go to hotel whenever I'm in Whistler. Love watching the mountain bikers come down the mountain while laying by the pool. Great location, rooms are always clean and very comfortable beds. I'll be back!

Room tip: Booked the 2 bedroom suite for 2 adults and 4 kids, lots of room
Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank AuntieRene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 7, 2019

Dear Valued Guest,

Thank you for taking the time to complete our online survey.

Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.

I am so pleased to see that you have enjoyed your stay with us from hotel location to the comfortable beds. It's also great to hear that you enjoyed the pool whilst watching the mountain bikers!

Thank you again for sharing your feedback with us.

If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly.

We look forward to hopefully welcoming you back to the Pan Pacific in the future.

Kind regards,
Laura
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 9, 2019 via mobile

I’ve been to whistler twice before in the winter and stayed at the Fairmont (exceptional but small rooms unless you bust the bank) and Pan Pacific Village Centre (really pleasant hotel and nice rooms in a quiet location). This is the first time in the summer (weather was fabulous and really enjoyed a couple of days in the town in the summer by the way!) and we chose the Pan Pacific for location.

Location is the best. The views with the mountainside rooms are lovely. Free WiF and a roof top pool (which is quite small and does get busy) are all great. It’s a bit tired and has this yellowy/orangey wood colour throughout which is a bit dated.

I would recommend the hotel for summer and winter.

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Topnightout
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded August 10, 2019

Dear Valued Guest,

Thank you for your review. I am so pleased to see that you enjoyed your stay with us both at Pan Pacific Village Centre and at Pan Pacific Mountainside, I agree that our central location in the village is very convenient for any activities you might want to do in Whistler.

We hope to welcome you back to Pan Pacific Whistler again soon.

Kind regards,
Sophie
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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