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“Great hotel, uber friendly staff and top notch amenities!”

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Fairmont Chateau Whistler Resort
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersGold level
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel, uber friendly staff and top notch amenities!”
Reviewed 9 March 2012

We stayed at Chateau Whistler between Christmas and New Years 2011. We've actually stayed several times but this last trip was great. They simply have the best staff I've seen at any hotel. When we arrived, our room wasn't yet ready so the girl said the valet would park our car and take our bags up to the room when it was done so we could go skiing.

When we came back everything was done and we just grabbed our keys. The sauna, steam, hot tub and pool are amazing and a must after a long day skiing.

It is an expensive place to stay but the service is worth it - I'd rather pay a bit more and be greeted by smiles and helpful staff than pay less and moan about crappy service.

It's also worth noting that this hotel is dog friendly so we'll be taking our pooch on our next trip in the summer.

Room Tip: All rooms are great but if you're from somewhere else and want a good view - go mountain side as...
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  • Stayed December 2011, travelled with friends
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Helpful?
Thank TrishyLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (652)
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Chicago, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 March 2012

Spur of the moment trip to Whistler- Room was clean, quiet and very comfortable. The staff provided excellent customer service, very good ammenities. Location was perfect - ski in/out. Food at both the resort and surrounding eateries was outstanding! My husband, children and I all would come back again without hesitation.

  • Stayed March 2012, travelled with family
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Review collected in partnership with Whistler Blackcomb.com

Helpful?
Thank mzmandas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauWhistler, Manager at Fairmont Chateau Whistler Resort, responded to this review, 21 March 2012
Dear Guest,

We were pleased to read what a wonderful time you and your family had at The Fairmont Chateau Whistler. We look forward to seeing you again very soon!

Sincerely,

The Fairmont Chateau Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
188 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 8 March 2012

I remember staying at this hotel shortly after it opened...quite the grand experience yet lots of casual Whistler charm. Now under the Fairmont flag I'd say it's held up beautifully. Love the location and the service is outstanding. Spacious rooms, great pool/spa area and the Mallard Bar is a relaxing place to land for après ski or golf. We love that it's dog friendly with connecting rooms on request.

  • Stayed October 2011, travelled with friends
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Helpful?
Thank SusieQpacific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menlo Park, California
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 March 2012

The building and grounds are beautiful. My room was lovely. The staff are incredible. They definitely made feel like a valued guest. While it is not in the middle of all the shops / bars, it is definitely my top choice for Whistler.

Room Tip: Higher floors definitely show off the great views.
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  • Stayed March 2012, travelled on business
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Helpful?
Thank Salil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chipping Ongar, United Kingdom
Level Contributor
437 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 7 March 2012

Location is great but you must have a clean and comfortable hotel with good facilities. We booked a deluxe double slope side @499 dollars for 6 nights via Amex fine hotels package . On arrival were given single beds and told no doubles we're available but could upgrade to gold double for 300 dollars extra per night ! Amex then investigated and got rate down to 150 dollars . The hotel then said we could have slope side double the next day ! Seemed to be trying it on ? So all sorted and we checked in to our single bedded room which was very tired , bit tatty ,well worn , and went for a swim . The leisure facilities were pretty grim ,all very old and outdated . Worst was all the wet areas ,which you walk over barefoot , are used by everybody with outdoor shoes on ! Also the pool edges above the water line were green and slimy. Feeling a bit miserable we retuned to our single room for a shower .Arghh ! The shower wall tiles were dirty and mouldy ,in one corner there was some sort of brown goo .
That was it ,given our brief experience of check in ,the facilities ,the mould etc we checked straight out and into the fabulous 4 seasons, which is only 300 metres from the slopes - see my report . Yes the Fairmont is on the slopes and the ski hire etc is very good downstairs but this hotel is in serious need of a complete upgrade and at present is no better than a 3 star .Certainly awful value .I have to add we stayed at the Fairmont waterfront Vancouver for two nightsperiod to whistler and although that is a bit jaded ,it was clean and we Really enjoyed it .

  • Stayed March 2012, travelled as a couple
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Helpful?
6 Thank Worldtraveller1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauWhistler, Manager at Fairmont Chateau Whistler Resort, responded to this review, 8 March 2012
Dear Guest,

It was very concerning to read about your recent stay with us. Please rest assured that your experience is not indicative of the level of comfort that we pride ourselves on delivering at The Fairmont Chateau Whistler. We would encourage you to contact the Front Office Management team at cwrfoleaders@fairmont.com to discuss your stay in greater detail. We look forward to the opportunity to restore your faith in our hotel.

Sincerely,

The Fairmont Chateau Whistler
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Seattle, WA
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 March 2012

As others have mentioned, the location can't be beat. The service could not be better from valet parking to valet skis and boots. Close to great ski shops if you are in need of anything. Close to the lifts up to the center of all the upper mountain. Breakfast buffet can't be beat. A win all the way around.

  • Stayed January 2012, travelled with family
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Helpful?
Thank Sinnet33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2012

The Chateau Fairmont wouldn't win any prizes for great room decor or cutting edge facilities and it's quite a large slightly impersonal property. However, the location alone makes it hard to ignore. We loved being able to get from the ski-room to the lift in about 20 steps and 30 seconds of using the ski-poles...the boots and skiis were whisked away each evening when we came in leaving us free for a drink in the bar which has really good, laid back, live music.

The service is great and friendly in all areas and the breakfast buffet was plentiful and varied. The hotel has generally good facilities and I would say that as a family choice it would be hard to beat. Minor gripes? Expensive wireless, a broken rowing machine in the gym which 10 days after my arrival was still 'being fixed' and the fact that they allowed our next door neighbours to have their howling dog in their room...as I say minor really.

  • Stayed February 2012, travelled with family
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Helpful?
Thank adcccdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauWhistler, Manager at Fairmont Chateau Whistler Resort, responded to this review, 8 March 2012
Dear Guest,

We were pleased to read that you thoroughly enjoyed the service and food while staying with us. In advance of your next stay, please be sure to join our 'Fairmont President's Club' loyalty program. One of the many benefits of this program is complimentary internet for our members. Please accept our apology for the delay in having the rowing machine serviced. It is back in operation. Guest dogs are welcome at Fairmont Hotels & Resorts, but are not to be left unattended in our guest rooms. We were sorry to read that one such dog did disturb you during your stay.

We hope to have the pleasure of welcoming you back.

Sincerely,

The Fairmont Chateau Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Chateau Whistler Resort

Property: Fairmont Chateau Whistler Resort
Address: 4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#2 Business Hotel in Whistler
#3 Family Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#4 Spa Hotel in Whistler
#8 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Chateau Whistler Resort 4.5*
Number of rooms: 539
Official Description (provided by the hotel):
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more   less 
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Also Known As:
Fairmont Chateau Whistler Hotel Whistler
Fairmont Whistler
Whistler Fairmont
Fairmont Chateau Whistler Resort

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