As a starwoods members, my husband and I generally choose to stay at Westins and Starwood properties before checking out other accommodations. We have always loved the Whistler property for its location, decor and atmosphere and have stayed here numerous times. At check-in, they apologized for the room not being ready (we checked in around dinner time), they offered complementary drinks at the lobby and breakfast for the next morning to make it up. By the time the check-in process was done, the staff radio'd the front desk to say the room was ready.
When we got to the room, it was much smaller than what we expected (1 bed and armchair, instead of bed and sofa). We called the service express to ask if they perhaps sent us to the wrong room and the manager who checked us in explained that the hotel was fully booked and this was the last room, hence the free drinks and breakfast. We were not pleased that it was not explicitly explained to us that the free drinks and breakfast were "consolation gifts". So we gave back the free drinks in exchange for a 5000 point credit and free breakfast.
The points have been credited (took 1-2weeks to show up) without any fuss and the breakfast was DELICIOUS! My husband hit the slopes early, so I shared the breakfast voucher with the wife of another couple staying at a different hotel. In fact, had we known that the breakfast buffet was going to be that yummy, we probably wouldn't have made a fuss. We ordered eggs benny at the grill station and spent a good 1.5hr just chatting, snacking and sipping our teas. I would still go back.
- Official Description (provided by the hotel):
- Located in Whistler Village just yards from the gondolas and the slopes of Whistler and Blackcomb mountains, The Westin Resort & Spa, Whistler is an all-suite, full-service conference hotel and spa. ... more less
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- Also Known As:
- The Westin Resort & Spa, Whistler Hotel Whistler
- The Westin Resort And Spa, Whistler
- Westin Resort Whistler
- Westin Hotel Whistler
- Westin Whistler
- Whistler Westin