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“Great hotel in a great location!!”

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The Westin Resort & Spa, Whistler
Ranked #12 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersGold level
San Francisco Bay Area
Level Contributor
109 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Great hotel in a great location!!”
5 of 5 bubbles Reviewed 24 February 2012

We thoroughly enjoyed our stay at the Westin Resort and Spa in Whistler!! The location is EXCELLENT!! Right in the Whistler Village within walking distance to everything!! You sure don't need a rental car as you literally can walk everywhere!! The hotel staff was very friendly, our room was nice, nothing over the top but nice. When you walk out of the hotel you are at the base of the Whistler Mountain, making it very easy to ski in and ski out!! The pool area was great, however the outdoor hot tub is super tiny and always crowded. Which was kind of a bummer because it is nice to enjoy a hot soak after a long day of skiing!! The pool was heated and there was also an indoor hot tub.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heart77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,922 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (436)
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English first
Canberra, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 February 2012

Great hotel and great location right on front valley and next to the ski lifts.
the hotel reception and staff were brilliant, Jorge Mendoza was very accommodating and helpful with our reservation and assisted with lots of follow up emails prior to my reservation being confirmed.
The room was comfortable and included a small kitchenette and nice sized bathroom.

The resort provides every amenity including ski equipment hire, restaurants, bars and a guest laundry.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reviews255057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth WA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

First time to Whistler stayed at the Westin for 8 nights on a high floor 2 bedroom suite. The room wasn't ready when we arrived at 2:30pm and were told to come back in an hour. Came back at 4:00pm and it still wasn't ready... the check-in girl comped us a couple of drinks from the Fire Rock lounge in the mean time and personally delivered our keys to us at the lounge. Also a nice touch was providing free wifi for 7 days - though I could also pick up the free wifi from the Hilton across the road.

The suite was fantastic - spacious, clean, comfy beds and fireplace with a balcony. The full kitchen was very useful in preparing meals in the morning before hitting the slopes.

Location was fantastic being right next to the lifts and close to pubs/restaurants in the Village. The hot tubs were relaxing after a long day on the slopes and were a bit busy at times. Ski valet was pretty handy though we didn't have to pay for the service as it was included in our prebooked rate. I am a SPG gold member and would stay at this hotel again.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeeJayL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Good bits:
- great location
- room servicing
- comfortable room with good storage
- gas fireplace
- slopeside ski/board valet
- adequate kitchen and equipment
Bad bits:
- the slopeside ski/board valet doesn't take poles and it costs $8/day/set of equipment, lots of signs saying no ski/board equipment to be taken to rooms
- the internet is $15/day which is bad in a resort where in other accommodation it is typically free or well below half of this price (as I was able to access when sat in the window area of the room!)
- the hot tub is small for the size of the property
- the minimum setable aircon temperature of around 64 degrees was too high for us at night, and was never attained
- the fridge/freezer was efficient but quite noisy.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhistlerMad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Overall, we were very happy with our stay at the Westin. We booked using points and were given a somewhat dungeon-like room on the 3rd floor (lowest level of rooms). After requesting a better one, we were moved to a much nicer room on a higher floor that actually received natural light.

The rooms have a bed, sitting area, gas fireplaces, and surprisingly, a full kitchen.

The location is terrific - everything is within walking distance. The staff was incredibly helpful with everything from free shuttle service to restaurant/spa reservations.

One of the biggest problems was with the Internet. While the hotel has wifi, it was spotty at best. It was actually shocking how we were unable to maintain a decent connection on any of our devices. How difficult is this in 2012??

While nice, the rooms themselves could use a refreshing and were not as nice as I would have expected given the rates.

Note - while they offer ski storage, they charge for this service. Parking is also somewhat astronomical.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rsp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review, 28 February 2012
Dear rsp1,

Thank you for staying with us and sharing your review! We're glad to see that you enjoyed our location and that our associates were able to make a memorable impression. Please accept our apologies that we weren't able to resolve your Internet issues. We are working with our IT Team to ensure our systems are working as effectively as possible.

Stay well,
Bryce Beatty
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Resort & Spa, Whistler

Property: The Westin Resort & Spa, Whistler
Address: 4090 Whistler Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Whistler
#5 Spa Hotel in Whistler
#6 Top resorts Hotel in Whistler
#7 Ski-In / Ski-Out Hotel in Whistler
#8 Luxury Hotel in Whistler
#11 Romantic Hotel in Whistler
#13 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa, Whistler 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located in Whistler Village just yards from the gondolas and the slopes of Whistler and Blackcomb mountains, The Westin Resort & Spa, Whistler is an all-suite, full-service conference hotel and spa. ... more   less 
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Also Known As:
The Westin Resort And Spa, Whistler
The Westin Resort & Spa, Whistler Hotel Whistler
Westin Resort Whistler
Westin Hotel Whistler
Westin Whistler
Whistler Westin

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