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“Fantastic location, great staff”

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The Westin Resort & Spa, Whistler
Ranked #12 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersGold level
Toronto, Canada
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fantastic location, great staff”
Reviewed 2 April 2012

The location of the Westin can't be beat - virtually at the base of Whistler and a short stroll to the gondola. Staff were very good, from doorman, check-in personnel, express service to concierge. We were really impressed with the fact that mid-stay we received a call asking if there was anything the hotel could do to improve the stay. The rooms, on the other hand, are very average and looking quite dated. We found the charge for internet access to be an annoyance (wanted around $85 for a 6 night stay) and went out of our way to check email outside the hotel. On a similar note, we found the parking charges at $34 per day(we never took the car out, only used it to drive to and from airport) to be outrageous. Ski valet service also expensive ($24 per day) but worth it, in my opinion.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine2011928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review, 10 April 2012
Dear Catherine2011928,

Thank you for taking the time to share your review, we are truly delighted that our associates were attentive and caring and made your stay more memorable. We appreciate you sharing your thoughts on the costs for additional services. Please know we take care to price ourselves competitively in Whistler, and we hope you'll be happy to know that we just introduced complimentary WiFi in our lobby. Thank you for choosing to stay with us on your family getaway, we hope we can welcome you back again very soon!

Stay well,
Bryce Beatty
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,921 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (436)
Date | Rating
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English first
Saint Louis, Missouri
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 April 2012

Perfect spot at the base of Whistler. Very clean. Helpful staff. Doormen shuttled us to dinner and were great.

Not the biggest rooms or best Westin on the the planet ( We are Gold SPG members )
but location is why you'll stay here.

Room Tip: Rooms with a view of the Lifts w/balcony are nice in the spring.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 March 2012 via mobile

This is the third time we have stayed at the Westin and may well be the last. Reasons:
Internet charges - they wanted 200 dollars for our 2 week stay. All we want to do was check a bit of email and do some Facebook updates. Just about everywhere else in whistler is free.

Room updates - they 'updated' their rooms a few years ago apparently. They should really sack their designer because the pseudo-chalet pine they have everywhere is pretty cheesy. Ours came with complimentary mildew around the windows from all the condensation. Didn't seem to be an extractor working in the bathroom either.

Over-zealous room service staff - kept knocking the door at 0800 hrs asking when we'd be leaving the room. Some friends in another room took their kids to ski school at 0800 and got back to find them cleaning at 0815....and then had to try to get ready for skiing with the cleaning staff hoovering around them.

Their 'green policy' thing is a joke - if you forego housekeeping they give you a voucher for 5 dollars to spend in any of their bars, eateries, etc.....this won't even buy a coffee.

Lockers in pool changing room don't work. Sauna about as hot as yesterday's soup. Pool tiny.

Used To get some good early booking upgrades with the Westin - not any more.

I think we'll be looking somewhere else for next year.

Simon and Sue, Aberdeen UK.

Stayed March 2012
Helpful?
3 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2012 via mobile

Everything was great except hot tub and pool area not big enough to accommodate the number of guests. Staff at ski rental could have been more knowledgable about the mountain, but overall a good experience.
We will stay there again

Stayed March 2012
Helpful?
Thank Annie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
108 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 29 March 2012

Our greeting at the hotel was great, unfortunately that was about it.

After getting settled in our room there was a lot, I mean a lot of noise coming from above. So much so that at one point the stucco on the celling came off a little. We called to the front desk, they said they would go up and take care of it – a couple hours after the fact nothing had changed, I called down again. (It was actually worse at times.)

I asked to be moved, we were. However, the bellman who moved us said he did go up but didn’t knock because he didn’t hear “that much noise” from the hallway.

We finally got into room number two – unpacked once again, now running behind on our dinner plans – and our nice relaxing, quiet afternoon (for my boyfriend's birthday) was anything but.

Just before heading for the door I open the cupboard and to my surprise there was lipstick still on a couple of the wine glasses, and some crusted stuff on three out of the four drinking glasses - which looked like they were used and just put back in the cupboard.

In the morning when we went to check out the woman at the front desk asked how our stay was, I said very politely loud and not that clean. Her response “I guess that’s what happens when you come up on a busy weekend.”

I did get a general email asking how our stay was and saying if I had any issues to email the manger, which I did, four days ago….still haven’t heard a word back.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kari l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review, 2 April 2012
Dear Kari,

Thank you for taking the time to share your review here. Please accept my sincere apologies that you didn't experience the restful and relaxing stay that you deserve. Most importantly I regret that your interactions with our team didn't reflect the care and attention we strive to provide to every guest. I'm afraid we can't track down the email you mentioned sending. May I ask you to forward it to me (bryce.beatty@westinwhistler.com) so I can personally connect with you?

Thank you,
Bryce Beatty
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 March 2012

I spent 2 nights at this resort with friends for a ski trip. I’ve stayed at quite a few of the resorts in Whistler but this one is definitely one of my favorites because of service and location. It’s one of the best in Whistler. This was also my first stay since the décor updates made in 2010. The service is fantastic. It is perfectly situated, within steps to the base gondolas and adjacent to Whistler village so you enjoy the luxury of walking to all of the shops and restaurants without being directly over any of the shops and restaurants, enjoying some quiet and privacy. They offer a ski valet and conveniently collect ski equipment in the afternoon from the base of the mountain. Whistler Mountain operates a ski rental facility in the hotel which is very convenient. The rooms are well appointed, and comfortable with that mountain chalet look and as I mentioned, the décor updates refreshed the look and feel of the hotel. All of the rooms have a gas fireplace. My room had a small balcony which was nice as well. The kitchen was well equipped and the bathroom was very large with full soaking tub and stand-up shower. My only complaint about the room is that feels quite small. I had forgotten how crowded the bedroom was. If you’re looking for a longer stay, you might feel claustrophobic, especially if you want to pack your whole family into this 1-bedroom suite. My other complaint is the pool and hot tub area. Both are so small and I feel they really missed the boat when designing it.

Room Tip: Only take a 'Mountain View' room if you're above the tree line (floor 8/9), otherwise yo...
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthonytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review, 30 March 2012
Dear anthonytravels,

Thank you for taking the time to share such a detailed review of your stay! We're so glad you enjoyed your stay. There are a variety of layouts within each suite category, so on your next visit you can request a suite with larger square footage that will hopefully be more comfortable for you.

We look forward to welcoming you back!

Stay well,
Bryce Beatty
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Resort & Spa, Whistler

Property: The Westin Resort & Spa, Whistler
Address: 4090 Whistler Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Whistler
#5 Spa Hotel in Whistler
#6 Top resorts Hotel in Whistler
#7 Ski-In / Ski-Out Hotel in Whistler
#8 Luxury Hotel in Whistler
#11 Romantic Hotel in Whistler
#13 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa, Whistler 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located in Whistler Village just yards from the gondolas and the slopes of Whistler and Blackcomb mountains, The Westin Resort & Spa, Whistler is an all-suite, full-service conference hotel and spa. ... more   less 
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Also Known As:
The Westin Resort And Spa, Whistler
The Westin Resort & Spa, Whistler Hotel Whistler
Westin Resort Whistler
Westin Hotel Whistler
Westin Whistler
Whistler Westin

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