It takes a lot to ruin a ski trip to Whistler/Blackcomb, but the Westin Resort and Spa managed to do it.
Let's start with the room: billed as a "Junior Suite," it promised "a living room, sleeping area and kitchen, complete with a Jenn-Air dishwasher, Sub-Zero refrigerator and Jenn-Air oven" and a balcony. Totally untrue. We had a typical two-bed hotel room with a kitchenette like you would see in a motor home. The refrigerator really was a Subzero (I checked the logo), but it was obviously from their subcompact line: again like what one would see in a motor home, it had about 2 cubic feet of space with shared freezer and refrigerator compartments. Things near the bottom froze, while those near the top stayed warm. There was a 2-burner stove, but no real counter space, and no table or other place to sit except the beds. Nor was there a balcony. In fact, there wasn't even a window we could open. This was a tiny efficiency at best, and far too small for two adults and two small kids.
And then there was the pool/hot tub. Yes, the pool goes from inside to outside, which we though our kids would love. However, the pool was far too cold for any fun. Though I didn't have a thermometer, I'm sure it was no warmer than the mid 70's, and we could only stay in for about 10 minutes. No chance to warm up in the two hot-tubs, though, because they were jam-packed. Nor was there any place to sit or even put our towels and bathrobes down: it's like the entire pool facility was designed for no more than 1/3 of the number of people actually crammed into it.
Now let's talk about the fees. It cost $30.00 (plus tax) per day to self-park our car, even though the cavernous garage was mostly empty. In addition, because you can't store your ski gear in your room, there's a mandatory "ski valet" charge of $8.00 (plus tax) per pair per day for the privilege of standing in line every morning to have someone hand your equipment to you. Want to use the internet? It costs $14.00 (plus tax) per day--at least 5 dollars more than most places, if they even charge at all. And forget about watching your DVDs in the room--there's no DVD player. If you want entertainment, you have to use their in-room movie service, which costs $15.00 (plus tax) for any movie you've ever heard of.
I go to Whistler at least once every year, and I will be back next year. But I will never, ever stay at the Westin again.
- Official Description (provided by the hotel):
- Located in Whistler Village just yards from the gondolas and the slopes of Whistler and Blackcomb mountains, The Westin Resort & Spa, Whistler is an all-suite, full-service conference hotel and spa. ... more less
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- Also Known As:
- The Westin Resort And Spa, Whistler
- The Westin Resort & Spa, Whistler Hotel Whistler
- Westin Resort Whistler
- Westin Hotel Whistler
- Westin Whistler
- Whistler Westin