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“The heart of Whistler Village” 5 of 5 bubbles
Review of Crystal Lodge Hotel

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Fort McMurray, Canada
2 reviews
“The heart of Whistler Village”
5 of 5 bubbles Reviewed 26 February 2012

We spent 4 nights at the Crystal Lodge while snowboarding in Whistler. Its locations is unbeatable. Its a two minute walk to the Whistler Blackcomb chair lifts. This area of the village is so alive with people. Its the place to be for apres ski to people watch and enjoy sunsoaked patios.

The hotel is clean and quiet. Everything you need is at your door step. When we return this is where we will stay.

We loved it.

Room Tip: third floor rooms have high ceilings
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 5 March 2012
Thank you for taking the time to post your positive review of the Crystal Lodge from your stay last month. We look forward to welcoming you back in the future. Warm regards, Ian Lowe.
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2,334 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (331)
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English first
Olympia, Washington
Level Contributor
482 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

The Crystal Lodge is in the perfect location - right on the Village Stroll, steps away from the lifts, restaurants, bars, and shops. We love that about it. But having said that, our first night, a Saturday, was horrible. Around midnight the whoops and hollers began on the Village Stroll below and did not end until around 2:30 a.m. (Apparently it is the sound of the young people's weekend mating calls as they leave the bars.) The Crystal Lodge guests also have no qualms about talking at the top of their lungs in the hallway, both in the middle of the night and in the early morning. It was a little quieter during the week, but we learned our lesson and bought ear plugs at the drugstore just the same. We had two adjoining units - a unit with a Murphy bed and one with a Loft. Each unit sleeps 4 people, but really offer privacy for only 2, and would have been very crowded with 4 people in each. The units are clean and in good condition, but don't expect luxury. Furnishings are in good repair; nothing fancy. The Loft unit has little natural light. It has a small kitchen, but inexplicably no table and chairs, and no fireplace or deck. There is a bit more privacy in the Loft unit since 2 can sleep downstairs in the pull-out couch. The Murphy bed unit is roomier, has a larger kitchen, full-size refrigerator, table and chairs for 4, huge bathroom, deck with mountain view, and fireplace. But the sleeping arrangements are odd. The Murphy bed is right next to the fold-out couch. O.K. if you have young kids, but weird with another couple. Hotel staff is friendly and helpful. Parking below is ample, dry and warm. The hotel will store your skis. After skiing, relax in the outdoor jacuzzi or try the outdoor lukewarm/cool pool.

Room Tip: If staying on a weekend, get ear plugs..
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  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AreWeHavingFunYet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 5 March 2012
'Arewehavingfunyet', thank you very much for taking the time to post your detailed account of the Crystal Lodge following your recent stay. We are disappointed to read that the village noise caused your party a disturbance on your first night. As much as municipal by-laws are very strict with after-hours noise levels, this particular evening was obviously not monitored closely. We look forward to the opportunity to welcome you back in the future. Kind regards, Ian Lowe.
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Wales
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

This hotel has an ideal location in the heart of whistler with a walk of about 100m to all lifts it also has its own free ski storage area in the hotel.The hotel is immaculate all the time and the staff genuinely cannot do enough for you and are so friendly.The hotel complex includes two restaurants especial the spaghetti factory (cheapish) and the crystal lounge bar cheapest centrally locate bar.We stayed in a one bed suite and a loft room both really spacious and clean not noisy like some reviews.
No negative really only that rooms are warm but you can lower with air con and some have sky lights with no blinds so can be light in morning I guess this will not be a problem for most as skiing is an early start.

Room Tip: loft room nice privacy
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Topabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 5 March 2012
Topabs, we would like to thank you for taking the time to post your positive review of the Crystal Lodge. We are delighted to read that it was the staff of the hotel that really set us apart. We look forward to being able to welcome you back in the future. Warm regards, Ian Lowe.
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London, United Kingdom
Level Contributor
70 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 17 February 2012

Third visit to Whistler. Fantastic skiing as always and love the village. Hotel disappointing compared to previous vists here and in Colorado. Great location, close to everything, helpful staff, but for traditional room, read shoebox with basic amenities. It did the job, but was pretty poor value for money compared to our previous stay at the Pinnacle. Avoid room 103. Overlooks the dumpster for the adjoining property, so guaranteed an early morning wake up call every day when the trash lorry arrives. Parking was steep at $22 a day.

Overall, it was ok, but you can do a lot better for the money.

Room Tip: Avoid traditional rooms and particularly room 103
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  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jon39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, 20 February 2012
Jon39, thank you for taking the time to post your recent review of Whistler and the Crystal Lodge & Suites. I am disappointed to read that your room type did not meet the needs of your party. Our deluxe rooms offer almost twice the square footage and would certainly recommend for those guests looking to spend time in their rooms. We would welcome the opportunity to host you again in the future. Kind regards, Ian Lowe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler
Crystal Lodge Hotel Whistler

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