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Reviewed 4 weeks ago

We visited with another couple. Everything about our stay was welcoming and every staff person was engaging and seemed happy to be there. Rooms were not only clean to the eye but felt clean if you know what i mean. Bed and bath were great. Location could not have been better. We are already planning our next visit.

  • Stayed: September 2018, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Halilaurel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 4 weeks ago

Thank you to you and your friends for selecting the Crystal Lodge on your most recent stay in Whistler. I am pleased everyone enjoyed their time and was highlighted by our front desk service team. We look forward to welcoming you all back.

Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We chose the The Crystal Lodge and Suites because of good reviews and we expected luxury accommodations. We've stayed, with our pet, at 4.5 and 5 star hotels and always have received luxurious accommodations. The room provided to us at The Crystal Lodge was a COMPLETE FAILURE. Furniture crammed into the room made it tight to move about, the floor lamp did not work, the mirror and work surface was dusty, the ceiling was water marked and cracked, the bathroom had a warehouse style sliding door that provided little privacy and the top of that sliding door was broken and had exposed nails. We have never stayed in a hotel that had a sliding door or pocket door for the bathroom! We could hear footsteps from the room above and voices from the rooms next door. Extremely disappointed in this so called 4.5 Star hotel.

  • Stayed: September 2018, travelled on business
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Review collected in partnership with this hotel
1  Thank 1stJuneBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 4 weeks ago

I am very disappointed that we were not able to meet or exceed your expectations on this most recent visit to Whistler. Your constructive comments are very detailed allowing us an opportunity to address any deficiencies in this room for all future visitors.

Kindly,
Ian Lowe

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Reviewed September 10, 2018

Average for the expectation created by brand "Whistler" and Crystal Lodge. Staff were professional, but gave impression they would rather be somewhere else. Car parking was expensive, 10% of room price, could have been offered as all inclusive.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ptinne792842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 15, 2018

Thank you very much for taking the time to provide your feedback following your recent visit to Whistler. I am disappointed that our service team did not exceed your expectations but your comments are certainly something we can learn from. We have a limited amount of underground parking at the hotel however Whistler does offer complimentary overnight parking only a short walk from the hotel. We hope to have the opportunity to welcome you back to the Crystal Lodge in the future.

Kindly,
Ian Lowe

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Reviewed September 10, 2018 via mobile

We absolutely loved it, very clean and staff were very helpful and friendly, would definitely stay again if possible,it was very central to the village with plenty of restaurants and bars,a good variety of shops too..

Stayed: August 2018, travelled with family
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 15, 2018

Deborah, thank you for taking the time to review the Crystal Lodge following your recent visit to Whistler. We are delighted that you had a memorable experience and hope to welcome you back again in the near future.

Kindly,
Ian Lowe

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Reviewed September 10, 2018 via mobile

The service was wonderful and they went above and beyond to make our 5th wedding anniversary a great one. The personal touch from the anniversary card to the champagne was so kind. The room was cozy and clean and the lodge itself beautiful. We will be back.

Stayed: September 2018, travelled as a couple
Thank ChrissyMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 15, 2018

Thank you for choosing the Crystal Lodge to celebrate your 5th wedding anniversary. We are pleased you had a memorable visit and look forward to welcoming you back again in the future.

Sincerely,
Ian Lowe

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