My friend and I were visiting All the way from Hawaii. we cannot be happier with the experience. Gemma and Kristin went the extra mile to accommodate us. We are so happy that we stayed at this beautiful Location.
If you are planning a trip to Whistler, make sure to stay here!
10 out of 10!
Dear Mike,
So glad the big trip from Hawaii was worth it!
Thank you for taking the time to leave your feedback and for sharing how welcome Gemma and Kris made you feel.
If you're ever back in Whistler we'd love to have you stay with us again.
Wishing you all the best,
Harry
Duty Manager
Our stay was amazing and the hotel staff was even better! Shout out to Harry, Gemma and Kara who went above and beyond! From the accomodations to the hot tub, we enjoyed every minute of our time in Whistler. Thank you! We will return to the Sundial for sure!
Dear Emily,
From the minute you made your reservation to check out, it was a true pleasure having you and your family stay with us.
We all enjoyed every moment and are so pleased to hear that you did too. It's always a true pleasure to share with people why we love Whistler so much, and it's great to hear you felt and experienced that!
Thank you for taking the time to leave your review, and we are all looking forward to welcoming you back again soon.
Kind regards,
Harry
Duty Manager
Great hotel with everything you might need.
Working heater controls, fireplace, non leaking plumbing, comfortable mattress, good sized rooms, etc ,etc
Staff takes it over the top and makes it AMAZING stay! Everyone from the very first person "Valet" we meet to the very last person at the front desk we said Bye to!
Dear Tara,
We are so pleased to hear you enjoyed your stay, and thank you for taking the time to share your amazing experience with others.
We are proud of our team and their attentiveness, and it is incredibly encouraging to hear that does not go unnoticed. We will continue to deliver the best experience we can to each and every guest, and your kind words go a long way to encourage us to maintain and improve that level of service.
It was a pleasure having you stay with us and we hope to welcome you back to the Sundial in the future.
Kind regards,
Harry
Duty Manager
I just wanted to take the opportunity to recognize a couple of awesome employees that you have on staff at the Sundial Hotel.
I phoned the Sundial hotel prior to checking in hoping to upgrade our 1 bedroom suite to a 2 bedroom so our son could have our own room. I believe it was “Ceris” that I spoke with that evening. She was super friendly and actually took the time to see what was available and explain the different options and prices. She was honest and told me that there was currently lots of availability and that if I were to call back on the morning of my checkin (she even gave me a specific time) that it would be likely that I could get a much better rate on an upgrade. She mentioned that she would make a note on my reso to that effect. She was so pleasant and I totally got the feeling that she cared and wanted our family to have the best time. She didn’t sound rushed, or bothered, deep breaths etc the way that so many people do nowadays.
On the morning of our arrival I phoned first thing and had the pleasure of speaking with Kristyn. Again, I couldn’t ask to speak with anyone more pleasant and genuine. She was more than happy to pull up my reservation, and sure enough the comments from Ceris were there! She confirmed my quoted rate and availability and provided some different upgrade options.
When we arrived at the hotel, Kristyn was on shift, greeted me with a smile, and was just as pleasant in person as she was on the phone. She actually remembered me from our phone conversation earlier in the day and the checkin process was quick and efficient. Kristyn provided some great suggestions for things to do around the village, and we ended up getting the exact suite that we spoke about. What a great way to start our little vacation, my family and I are super happy!
It is because of awesome people like Ceris and Kristyn that make us return to the Sundial Hotel each and every year in November. If everybody that we dealt with were like Ceris and Kristyn, life would literally be so much easier.
Just as Ceris and Kristyn took the time to make our stay 5/5, likewise I wanted to take the time to make sure you are aware of what great employees you have here, and that they are recognized. Thanks again for everything, it really means a lot! 👏 😊
Dear Valued Guest,
Thank you for taking the time to leave your detailed review, it means so much to us.
We are delighted to hear that Ceris and Kristyn had such a meaningful impact on your stay. We value them both highly, and your kind words exemplify exactly why we are so proud of them both.
It's amazing to hear that each year you enjoy your stay with us, and it's a true pleasure to continue welcoming you back.
We are looking forward to your next visit, and wish you all the best until then.
Kind regards,
Harry
Duty Manager
Great hotel centrally located in Whistler Village. The rooms are excellent. Beds are comfortable , the kitchen is well equipped , great bathrooms with good products and the fire creates a cosy atmosphere. The highlight for us was the staff on front desk and concierge duty who were incredibly helpful and friendly. Highly Recommend.
Dear Brisbane Family,
Thank you so much for taking the time to share your experience with others.
We are so pleased to hear that you enjoyed your suite and found your interactions with our staff to be memorable and enjoyable.
It was a pleasure having you stay with us and we look forward to welcoming you back in the future.
Kind regards,
Harry
Duty Manager
