Amazing experience! Great location - right beside the gondola and a ton of restaurants … and top notch staff and service (Kristyn, Harry and Roxy among others). Rooftop hot tub is a must and the kids loved the hot chocolate station in the lobby. We’ll be back for sure.
Dear Will,
Thank you for taking the time to leave your review and share your experience with others, this means so much to us as it helps us to continue to deliver memorable experiences for years to come!
We're delighted to hear you enjoyed the convenient location of the hotel, our rooftop hottub, the hot chocolate stand and finally of couirse the staff who were able to have a positive impact on your stay. I will be sure to share your message with Kris and Roxy.
Once again thank you, and we look forward to welcoming you back in the future.
Kind regards,
Harry
Duty
Best place to stay in Whistler Village! Cannot beat the location, with both the village and the slopes out the back door. The staff was exceptional. Louis greeted us warmly and set the tone for the entire wonderful experience. He also gave great recommendations.
The housekeeping was also fantastic. They came in and replenished all the supplies each day, even refilling the water basin in the Nespresso machine! The kitchen had everything you need.
I took advantage of the laundry room in the basement- approximately $8 to wash and dry a load (through an app on phone), but the hotel provides free detergent and dryer sheets.
Black Tie Ski Rentals in the building was also fantastic. So awesome to valet the skis and wander into the lobby for the best ever hot chocolate bar! Such a treat!
So grateful we chose this gem is a spot for our first vacation in Whistler.
Dear Valued Guest,
We are full of pride when we read reviews like yours, it feels so rewarding to hear that everything came together to provide you with a great first Whistler experience!
Louis will be delighted to hear that he made a difference to your stay, he's a true asset to our team and valets like him don't come around very often that's for sure!
Thank you for taking the time to publicly share your feedback and we hope we have the privelige of welcoming you back for your second Whistler vacation.
Kind regards,
Harry
Duty Manager
Kristyn and Tom are AMAZING!!! I have never had such an incredible experience at a hotel. From Ashton at Blacktie to Kristyn at the Front Desk and all the way to Tom first greeting us. Everything was 10/10 - 5 stars! Excellent. I felt like all my needs were taken care of - I mean even when I request extra coffee pods and housekeeping brought it up in a paper bag. It’s the small details that matter. I LOVED the hot chocolate bar every day 2-4pm. The view and personal hot tub was perfection after a long ski day. If I had to pick one tiny thing to improve it would be for Longhorn’s to turn their music down a little LOL I will continue to recommend the Sundial Hotel for MANY years to come. It will be incredibly hard to top this experience.
Dear Jordan,
From everyone at the Sundial, especially Ashton Kris and Tom, we are so thankful for your review, and are over the moon to receive a glowing 10/10!
We love the small details here at the Sundial, it's a pillar of ours to do our best to make every little moment and experience count, so it is incredibly encouraging to hear that did not go unnoticed.
We also completely hear what you're saying about the music from surrounding establishments, and we do our best to maintain good relationships with them all so that every visitor can enjoy Whistler for the myriad of experiences it has to offer. We will continue to try and grow these relationships so that a good balance can be struck.
Thank you for your continued support, and we are exctied to keep welcoming you back for many years to come! We know it will be hard to top this experience, but we love a challenge!
Kind regards,
Harry
Duty Manager
Staying at Sundial Hotel was the highlight of our winter trip. We booked a hot tub suite and it was worth it for the extra space and convenience of being able to walk outside and enjoy the cold fresh in your own hot tub. Staff was amazingly helpful, and we took advantage of the daily pastries and hot chocolate in the lobby as well as the great proximity to village activities. Our ski rentals were right in the hotel with full ski valet services in though Black Tie, across the way was a place for zip lining and an escape room, and lots of nearby bars and restaurants. We ended up hitting up the grocery store across town and making a handful of meals in the suite as well as it was well appointed with a nice kitchen area and plenty of pots, pans, and dinnerware. Everything was clean and comfortable, even the sofa bed our daughter slept in by the fire each night. What was best is that being a boutique hotel in never felt crowded and was a quiet and peaceful home base from otherwise busy days of skiing and winter activities. Thank you Sundial staff for making our stay exceptional!
Dear Jason,
So much to unpack here! I won't touch on every point but it's great to hear that you found the location, the suite itself and your interactions with our staff all contributed to your satisfaction and enjoyment.
It sounds like you truly got to take advantage of all of the elements that we feel make our hotel and our town special. We're delighted that you got to soak up so much of what Whistler has to offer, and we thank you deeply for leaving your detailed and glowing review.
We hope we get the opportunity to welcome you again for another ski adventure in the future!
Kind regards,
Harry
Duty Manager
My first trip to Whistler was incredible! It was made all the better by the incredible hospitality and high-level of service I encountered at Sundial. Ceris, Harry and Tom were wonderfully welcoming hosts and always made the effort to go above and beyond for me during my stay. The lodging accommodations, private hot tub and Molton-Brown lotion (best smelling lotion ever) will bring me back to Sundial, if I get to visit again.
Dear Mason,
Firstly, it was a pleasure meeting you and playing our small part in making your time with us a memorable and enjoyable experience. Ceris, Tom and I find great fulfillment when we can share why we love Whistler and our home at the Sundial so much.
Secondly, thank you for taking the time to leave your feedback, every review is as meaningful as the last. Having the chance to reflect upon it helps us to grow as an organisation, and publicly sharing your experience helps future guests see how much we care.
Finally, we hope we get to welcome you back one day for another great vacation and wish you all the best on your future travels.
Kind regards,
Harry
Duty Manager
