The owner needs to make sure his policies are clearly visible on the website so people know what their getting into.
When we went, we were surprised by the 'no staff before 4pm', the condescending tone of the note at the front 'We are sorry we aren't here for your unexpected early check in' and of course the 'No food or drinks in the room' policy.
If those 3 items were resolved it would have rated 4-5 stars.
The owner needs to do the following to merit good reviews:
1) Post the arrival time ON the Website. State that there is no staff available for check in until 4pm.
2) Post or remove the rule about no food or drinks in the rooms.
3) Post the information that it is a shoeless facility, I would have brought my own slippers with me.
4) Remove the sign from the window and replace it with something that indicates the hours of service.
5) Stop posting rebuttals on this website. Just acknowledge that perhaps his services aren't what the customer was looking for and apologize for not having the information available to make an informed decision. The common statement is: "I guess only European visitors can appreciate our services" is disingenuous, this facility is in North America, you can cater to whatever target market you want... But you're clientele needs to be treated with respect at all times regardless of their origin.
For ourselves, I have no compunction to obey rules that were not agreed on beforehand so I did not let the rules prevent me from having a good experience.
- Official Description (provided by the hotel):
- An exclusive luxury Boutique Hotel in the heart of Whistler, British Columbia, Canada. Welcoming International/Local guests who prefer Exclusivity, Luxury, and Privacy. Superbly located 5 minute drive to Whistler Village, and 100 yards to renowned Alta Lake. We offer Whistler's true four seasons capabilities. ... more less
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- Also Known As:
- Whistler Alpine Chalet Retreat & Wellness Hotel Whistler
- Whistler Alpine Chalet Retreat And Wellness