We have been visiting Whistler twice a year for the past 15 years. In August we decided to do a little Kayaking. I called backroads in the morning and made a reservation for 2:30 that afternoon. When I spoke to the lady on the phone she told me the river was a little low so we should reserve 4 single Kayaks and not the two single and one double I originally asked for. At 2:15 when we showed up the Owner Eric told us they didn't have any singles available. He asked a lady working with him and she said i hadn't asked for any particular kayaks? ummm? I was told I needed 4 singles by her! Then he handed my reservation to my husband and it said 4 singles. They had a long conversation between themselves and talked about the family of three that had just come and paid for three singles. Also, she was holding back a single for another guy at 2:30?? WHAT?? To make matters worse he was so rude to us. Eric kept telling me to be quiet when I tried to say that we had made the reservation and why was he not honoring it? Eric then said he could find us some doubles, maybe if we just hung around for awhile. Hello? you said that the river was too low for doubles. I stepped back to talk to my 20 year old daughter and she said "I can't believe the way he is talking to you! I would be fired for that. We shouldn't give them our money" So we didn't. If you want to make a reservation, plan your day around an outing and then have the day ruined, this is for you! Otherwise, don't waste your time. This company is the worst I've ever experienced.
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