This experience was incredible. I'm on the shuttle down right now and all I can say is HOLY WOW (lol)! Felix and Werwick were our guides and they were friendly, funny and professional. Mia was one of the ranger drivers and she was also super personable and sweet! The zip lines were so cool and exhilarating! I was so scared at first but by the end I just want to do it all again. They make you feel so comfortable and everything is explained well. Would recommend to anyone!