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Shimmy
Halifax Regional Municipality, Canada

Excellent Stay

5.0 of 5 bubblesReviewed Oct 15, 2019
We booked the mid week savings promo in a studio suite and were surprised with an upgrade to a 1 bdrm suite at check in! The girl at the front desk was superb! Free valet parking was included in this promo but we parked our own car in the underground, no big deal, was already happy with the upgrade. Room was warm and inviting, spacious and fully equipped. Bed was comfy, we missed the complimentary breakfast though due to a very late night out with some old friends. They gave us a late checkout for noon. The staff were amazing and we had the best stay. Us Maritimers will definitely be back here to stay for future visits, highly recommend this hotel! Great job!
Date of stay: October 2019
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this review
Responded Oct 17, 2019
Dear Shimmyns,

Thank you for taking the time to complete the online survey.

I am glad to see that you enjoyed your stay and we were able to upgrade your room to a 1 Bedroom Suite. I hope you were able to experience all that Whistler has to offer.

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to hopefully welcoming you back to the Pan Pacific in the future.

Warmest Regards,
Laura
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,003)
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Reviewed October 14, 2019

A ladies weekend favorite ! The Pan Pacific is a relaxing and peaceful place to stay with views to die for !! The beds are like clouds, the rooms are large and airy. Breakfast is included and did not disappoint ! Step out the front doors right into the village . You will not be sorry you chose this hotel !!

Room tip: Ask for a village view room !
Date of stay: September 2019
    • Value
    • Rooms
    • Service
2  Thank ms_long_legs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded October 14, 2019

Dear Valued Guest,

Thank you for taking the time to complete our online survey. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.

I am extremely happy to see that you and your friends have enjoyed your stay with us and hope you were able to experience all that Whistler has to offer.

Thank you again for sharing your feedback with us.
We look forward to hopefully welcoming you back to the Pan Pacific in the future.

Kind regards,
Courtney
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2019 via mobile

Beautiful property in Whistler Village. Still feels very private because of the location at the very beginning of the Village. Comfortable bed. Full kitchen. Big soaking tub and separate shower. The bath products they provide are the best I’ve ever used at a hotel. Super clean (and still pet friendly!) property. The breakfast buffet was really good. The bartenders in the Raven Room are AMAZING. Highly recommend this hotel. Whistler in the “off season” is a delight.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank BoardingBettie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded October 9, 2019

Dear Valued Guest,

We're so happy to read your outstanding review of Pan Pacific Whistler Village. Thank you for such wonderful comments, we're pleased to hear you enjoyed your stay. The team at Raven Room are owner operators and would love for you to provide feedback on their tripadvisor page also, however I will ensure to pass on the feedback to them.

Kind Regards,

Nathan Culevski
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2019 via mobile

We got room 3302 which is a suite with king sized bed. Very well equipped room, fridge/freezer, microwave, dishwasher, 4 ring hot plate and oven, coffee maker toaster, all the utensils you could need. Large deep bath in the bathroom with separate shower stall. Living room with settee and armchair with foot rests. Log effect gas fire and TV.
Second TV in the bedroom. And balcony, though not the best view.

So what else to stay, it it a great place to stop, ok a bit higher in price than most others but well worth a visit. We liked it so much that we took an extra night here.

The staff are efficient and friendly, they helped with booking an extra night and managed to keep us in the same room.

The hotel is central in the village. Easy walking distance to all amenities, shops and restaurants. Earls restaurant opposite the hotel provides a room service meals, though most pizza places would deliver to the hotel (meet the delivery driver in the lobby as you need a room key to use the elevators - good security measure).

All in all highly recommended, one of the better hotels I have stayed in in a long while.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Andrew P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded October 9, 2019

Dear Mr Parton,

Thank you for taking the time to provide us with such detailed feedback of your stay. We are so pleased to hear you enjoyed the facilities.

I can see that we did provide a complimentary upgrade from the studio room booked to our one bedroom low floor suite which is located on the bottom 3 levels. We do offer high floor suites as well, typically this is usually a quieter time of the year and the rates would reflect that, however we have been fully book most nights this October which is quite out of character for Whistler, hence the higher than average rate.

Pan Pacific Hotels offer great rates worldwide, we always suggest to our guests to contact us, as we offer inclusions like free parking or 10% just for calling the hotel and booking directly.

Once again, thank you for taking the time to review our property, we look forward to welcoming you back to Whistler in the not too distant future.

Kin Regards,

Nathan Culevski
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2019

Location was perfect, the hotel/room was very clean, bed was comfortable like being at home and the staff was professional and friendly.

I also went down to the Raven Room at it was just perfect at the end a work day to have nice drink and appy.

100% I’d come back anytime

The only thing I would complain about is the spotty wifi at the hotel. I found that when I was doing work in my room or downstairs it would be slow or drop at times.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank Chris B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded October 5, 2019

Dear Chris B,

Thank you for taking the time to write a review of your stay at Pan Pacific Village Centre.

I am glad to see that you enjoyed your stay and was able to make the most of the Raven Room after a day at work, I hope you were able to enjoy all that Whistler has to offer.

Once again, thank you for writing your review, if you require any assistance in the future or any further questions please feel free to contact us directly.

Warmest Regards,
Laura
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2019

So much to like. Great location in Whistler's Village- the hotel is at the north end of "south" village, so both villages are easily accessible. Great views from the room. Very Nice Staff. Great apparently safe internet. McAfee did not say my connection was unsafe, unlike at some major hotels. Nice deep tub and separate shower. Small full kitchen who could be handy for longer stays (2 supermarkets and 2 BC liquor stores are within walking distance). A nice fireplace to warm the room, and a nice small balcony for 2. Comfortable bed and nice plush towels. And a buffet breakfast of adequate quality is included too. Lots to like. Only minor downside was that valet parking was rather slow, sometimes waiting 10 minutes. It appears that there may have been only one on duty during the slower weekdays of september.

Date of stay: September 2019
    • Rooms
    • Cleanliness
Thank notperfectalas2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded October 5, 2019

Dear notperfectalas2,

Thank you for your feedback. I am so pleased to see that you enjoyed your stay with us and was able to explore all that Whistler has to offer.

We look forward to welcoming you and your guests back to Pan Pacific Whistler again in the future!

Kind regards,
Laura
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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