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“Perfect Week Long Stay”
Review of Nita Lake Lodge

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Nita Lake Lodge
Ranked #1 of 49 Hotels in Whistler
Certificate of Excellence
NC
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect Week Long Stay”
Reviewed 19 February 2012

We stayed here for seven nights. I find it hard to say anything bad about this hotel. The staff is great. They have a shuttle service that will take you anywhere you want to go. The shuttle will even pick you up and take you between destinations. Not just to and from the hotel. This saved a lot of money on taxis which are extremely expensive in Whistler. We had to use a taxi one morning to go to the fresh tracks breakfast since the hotel shuttle does not start until 7:30 and I swear it costs us .10 cents a second regardless of distance. Our room was great, lots of room and both a tub and a separate walk in shower. Heated floors in the bathroom were a nice touch. There is a separate sitting area with a fireplace. The bedroom had a balcony attached with a sliding door that you can open from the top to let fresh air in on warmer nights. Adequate refrigerator and sink with dishes. The in room french press was great. Unlike most resort hotels, it is better not to get a mountain view room. We had a lake view room and it was very private and quiet. The mountain view rooms face the road which I would find less private.

The location is great. I found it nice to be in the Creekside area. It is much quieter and you avoid the mad rush to the village at the end of the ski day. The hotel also offers a heated locker room (with complimentary locks) at the base of the gondola. It was very nice to be able to walk the 3 blocks to gondola in street clothes instead of ski boots.

The amenities and food at this location are great. You can make requests to the concierge through their website once you book your stay. We had wine, flowers and fruit waiting upon arrival. The fine dining restaurant is called Aura. It would be one of the top rated restaurants in Whistler if it weren't only a few years old. We had a five course dinner with wine pairings and it was possibly our most enjoyable dinner of the trip (we hit all the major fine dining spots in whistler). We also ate breakfast at Aura a couple of mornings which was great and casual (we wore our ski pants). Eggs Benedict was my favorite and on some days you can substitute fresh duck eggs. The Cure Lounge offers the same great food from the Aura kitchen but in a more casual setting. Aura cures its own meats and the charcuterie board served in the Cure Lounge was amazing. They also make great drinks. We really enjoyed the Saki Margarita. We also used the spa one day and it was what you would expect from the hotel. Very relaxing, we had a private couples room and had lunch served in the spa. There is also a nice steam room and two outdoor hot tubs.

Nita Lake lodge is great and the staff is very attentive. The price was high as we expected but the service and amenities make it of great value. If you are going to vacation in Whistler you shouldn't plan on getting away cheap anyway.

Room Tip: Lake View Suites are great. Second floor has the easiest access to the hot tubs, spa and ice.
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  • Stayed February 2012, travelled as a couple
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    • Service
Helpful?
1 Thank AdvisorBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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English first
North Richland Hills, Texas, United States
1 review
Reviewed 16 February 2012

The hotel staff was great, always helpful and accommodating. Beautiful views, TONS of great things to do and Whistler Village was yummy! Great places to eat and people watch.

Room Tip: Rooms on the lake view side are best. Sea to sky train stops right at hotel.
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  • Stayed August 2011, travelled as a couple
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Thank Gina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 February 2012

A great place with friendly staff just 5 mins south of Whistler village. Staying in the Nita is much more peaceful than in the busy village. We had a superb, spacious corner studio room with a nice view of the lake and mountains. The room had large windows, a comfy king size bed, a fireplace, free internet, big bathroom with a heated floor and a tub and a small kitchenette with a small fridge, microwave, coffee maker and a small table. The hotel has outdoor whirlpool baths, restaurants, a gym and a complimentary shuttle service to the Whistler village. If you are skiing it’s only a short walk to Creekside downhill skiing. There’s also the great Roland's pub around the corner.

Some minor complaints: We had breakfast once at the Fix Café & Deli in the hotel and were very disappointed with the portion sizes. The value was unfortunately not great. Also, there is a train track on the lake side of the hotel. We had our room on that side and a very noisy train woke us up two days in a row at about 4.30am. However, simply a great stay and we will be back!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Frogman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2012

We stayed here and loved everything about it. Even though it was a big hotel we felt like we had lots of privacy. Great food in the restaurants and super close to Creekside lifts. Fantastic views from every window. We had tons of snow and the conditions were perfect! Love Whistler and now love Nita Lake Lodge.

Also... check out the hot tubs on the roof! EPIC!
P.

Room Tip: i think we had the olympic room... 2 floors of awesome..
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  • Stayed April 2011, travelled with friends
    • Value
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Helpful?
Thank Paulwilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 15 February 2012

As I understand it, Nita Lake was built when the global economy was strong with the intention that some of the units be sold. The financial crisis came along, few units were sold and the whole structure of the company behind the hotel went through significant turmoil. Early in 2012 the ownership changed and a new General Manager was appointed. When we stayed in the hotel in February 2012 the manager had yet to implement much change. Significant number of senior positions within the hotel were vacant and this has had an effect on the service offered.

A hotel which markets itself as the ultimate luxury boutique hotel has a lot to live upto. With management positions vacant and much of the staff young (very nice) people who do not have a background in the hospitality industry attention to detail was, I am afraid lacking.

Let me give you an example. Just to be clear, I do not have a bed linen fetish and you can look at my other reviews and I do not believe I have ever mentioned sheets, linen or how my bed has been made. If you stay in nice hotels you expect nice linen and well made beds. After the first night at Nita we reported that our bed was not made properly. There was a mattress cover (to call it a mattress cover is an insult to other mattress cover) that was a non attached flimsy excuse. As it was not attached to the mattress it rumpled up and the result was that in the middle of the night my wife and I had to straighten everything out. So, on the second day they gave us a fitted sheet but the problem remained. On our sixth night at Nita my wife noticed that the sheets had not been changed. She asked the front desk how often the linen was changed and was told that during busy times (such as the weekend) it was on request. The receptionist accepted that this was not mentioned anywhere and there was no card in the room to leave on the bed if you wanted new linen. For somewhere that describe itself as 'truly luxurious' I found this surprising. We asked for our sheets to be changed. That night we returned to find a handwritten letter from the head of guest relations and some (fantastic) chocolates. I felt it would be unfair to write this review without having first told her my thoughts. When I bought her to our room to show her how badly the bed was made, we pulled back the duvet to find that the new sheets were stained and according to the manager were poor quality and not what they normally used. Given that the manager had specifically requested that care be taken with our bed this was quite shocking. She arranged for our bed to be made properly and that night, for the first night, we slept right the way through and when we woke up the bed did not look as if we had been wrestling in it! What a shame this had not happened the first time we complained!

Just to be clear, my issue is not with the housemaid. My issue is with the management that allows this to happen. It is absolutely vital that the new GM brings in mid level managers that ensure that proper standards are maintained and that the attention to detail that one should be able to expect in a property like this are provided.

So, would I come back? Likely, but I want to see whether things get better or worse. If I did come back then I would bring (and suggest you take):
• Disposable slippers to walk on the slate floors or to the hot tub (they don’t provide theses)
• Shower gel for the great shower (they don't provide it)
• Lockable case for your valuables (there is no in room safe)
• Ladies hygiene bags (they don’t provide these).

We love quiet rooms and always ask for a room that is not connected with another. Apparently all rooms at Nita Lodge are connecting! During the week this was not a problem. At the weekend we had louder neighbours and whilst are sleep was not disturb, it is somewhat disconcerting to hear someone else singing whilst you are trying to sleep.

On the last night we ate in the bar. They have just introduced a proper menu (the previous one was basically snacks) and we really enjoyed our meal.

I really hope someone takes control at Nita. It is a great place but it needs to be managed and if it is it will do well.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Kiteperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lindseyturner, Director of Sales at Nita Lake Lodge, responded to this review, 16 February 2012
Thank you for taking the time to post your comments on your recent stay with us. My sincere apologies for the housekeeping issues you encountered which cast a shadow over your entire stay with us. The situation is definitely unacceptable and has been addressed with our team at this morning's operations meeting. You will be pleased to hear that new linens are already on order for the entire property as Phase 2, after our recent addition of Frette towels in all of our bathrooms. We did experience a management company change in December 2011. We have been very fortunate to retain 95% of our staff and now have a team even more committed to excellence in guest service. Again, sincere apologies for what was not the experience you should have had and I do hope that you will consider a future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 14 February 2012

I know all the places to stay in Whistler blow--overpriced, and very very average at best--but this place came with such high recommendations, I felt I had to write and say frankly, it sucks. The sheets were rough and coming off the bed, the bed was over soft, "fireplace" is a cheesy gas thing that produces no heat, TV badly placed (doesn't swivel so you can't watch in bed), and THIS was the upgraded room! No bell service, you must bring your gear up from the underground parking by yourself, no breakfast included--Really, we travelers MUST demand more from the owners of these places or we are doomed to crappy lodgings and crappy service at every large corporate owned ski station. And the snow sucked.

Room Tip: Go Somewhere Else
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  • Stayed January 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loulouL.A.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 February 2012

On the plus side, the rooms and public spaces are well designed -- the hotel looks look very much like the Four Seasons--and the lake front setting is pretty. It feels though, like the owners have have cut back in other areas to save money. The Hotel is understaffed and the staff they have are mostly young, seasonal workers without a lot of training. The rooms also lack some basics like trashcans in the bathrooms, extra towels, etc. and can be noisy. (The rooms have high ceilings, which is nice, but the walls are thin and you can hear everything happening on the floors above. In the morning it was very noisy as people were wheeling out their bags to catch an early flight.)

The location is also somewhat inconvenient. There is a shuttle, but the service can be limited. Given what they are charging and how they are positioning the hotel I would expect more.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Expat094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nita Lake Lodge

Property: Nita Lake Lodge
Address: 2131 Lake Placid Road, Whistler, British Columbia V0N 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Whistler
#1 Luxury Hotel in Whistler
#2 Family Hotel in Whistler
#2 Romantic Hotel in Whistler
#3 Business Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nita Lake Lodge 4*
Number of rooms: 77
Official Description (provided by the hotel):
Nestled on the shores of a stunning glacier-fed lake in Whistler BC, we offer unique and authentic moments on every occasion. Join us at Nita Lake Lodge to experience a fresh take on classic whistler hospitality. Impossible to imitate; our oversized suites, a full-service spa , and innovative local cuisine are just the beginning. Discover how our genuine service with a personal touch will elevate your whistler experience. Take our courtesy shuttle for a short ride or wonder along the lake side trail to the heart of Whistler. Located in the village of Creekside, we are only 500 metres from the base of Whistler Mountain and the Creekside gondola. After a day of Whistler adventures return to your unique lakeside retreat. Named in the top 25 hotels in Canada by TripAdvisor year after year, Nita Lake Lodge proudly re-defines upscale mountain comfort all year long. ... more   less 
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Also Known As:
Nita Lake Hotel Whistler
Nita Lake Whistler
Nita Lake Lodge Whistler

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